Flour - Italian Kitchen

Flour - Italian Kitchen reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Cleveland1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service! Our waiter was amazing and funny❣️
   

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2. OT

   OpenTable Diner

   Atlanta1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I took my boyfriend here for his birthday yesterday and we were both severely disappointed. We had a later reservation so maybe that’s why we were treated poorly. The best items of food we received were the FREE bread and their crispy calamari. We ordered two of their pizzas and they were severely below par. We spotted them sitting under a heat lamp for a long time and boy did they taste like it. The restaurant had good ambience but it wasn’t enough to lessen our displeasure. I hope everyone else that visits here has a much better experience than we did. We are sorry to say that we will not be back.
   

   Flour - Italian KitchenResponded today

   Thanks for visiting us at Flour - Italian Kitchen. We're truly sorry to hear about your disappointing experience . It's unfortunate that your meals did not meet your expectations and we understand your frustration with the timing of your meal and the quality of our food. We always aim to deliver a great experience and we're disappointed to hear we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
   

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3. g

   gabrielle

   New York City2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   ari was a great server. love coming here. the ambiance and food was on point.
   

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4. OT

   OpenTable Diner

   Cleveland9 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Big A$$ Meatballs are the BEST A$$ Meatballs!!! Great food and service!
   

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5. F

   Fran VIP

   Cleveland17 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kelley was a wonderful server and our lunches were very delicious.
   

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6. OT

   OpenTable Diner VIP

   Chicago4 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food. Loved the tagliatelle bolognese and stuffed peppers. Heavenly olive oil and bread too!!
   

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7. I

   Irina VIP

   Cleveland28 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an AMAZING waitress Ashley!!!!! She truly made our dining experience special
   

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8. R

   Richard VIP

   Cleveland17 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat at the bar - great service from James & Devin. The meatball app was tender and delicious. We had the agnolotti and salmon for entrees - both were excellent.
   

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9. T

   Tracy VIP

   Cleveland3 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   We had to wait almost a half an hour to get drinks. The salmon was fishy and overcooked, and I had ordered a Caesar salad with dressing on the side, and it was flooded with Caesar dressing. I am very disappointed with how this restaurant has gone downhill from when it was first opened. 
   

   Flour - Italian KitchenResponded on March 5, 2025

   Thanks for the feedback, Tracy. We're truly sorry to hear about your recent experience at Flour - Italian Kitchen. It's disheartening to hear that our food and service didn't meet your expectations, especially since you've enjoyed our restaurant before. We understand your frustration with the wait time and the salmon dish. We're taking your comments into serious consideration as we aim to improve our services. We hope you'll give us another chance to make it right.
   

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10. OT

    OpenTable Diner VIP

    Cleveland1 review

    2.0

    Dined on March 1, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Sending private message. Food was excellent. Service was not.
    

    Flour - Italian KitchenResponded on March 4, 2025

    Hey, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food at Flour - Italian Kitchen. However, we're truly sorry to hear that our service didn't meet your expectations. We strive to provide excellent service to all our guests and we regret that we fell short in this instance. Your feedback is valuable and we will certainly take it into account to improve our service. We hope you'll give us another chance to impress you with our food and service in the future. Best, The Management Team
    

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