El Catrin

Review summary

1. A

   Andre

   VIP

   Toronto

   7 reviews

   4.0

   7 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had a lovely Valentine's dinner with my wife and daughter. It seemed like most of the waitstaff were new, as no one was quite sure how the Valentine's special worked. Some of the underage staff were delivering drinks without knowing if they were the correct ones. Despite the hiccups, we had a great time, though we did end up leaving a lot of food that didn’t quite suit our taste.
   

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2. T

   Tabitha

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an incredible Valentine’s Day at El Catrin. The food was abundant and so delicious. The margarita flights are a must-try. The staff is easygoing, attentive, and seem to genuinely enjoy their work. We will definitely be back!
   

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3. A

   Alicia

   VIP

   Toronto

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The service, ambiance, drinks and service were great but the food was really not. I found the tortilla chips and taco rolls too heavy and greasy and they were served with everything. The guacamole mixed at the table was the highlight but I couldn't finish my meal and left unsatisfied. Our waitress was very friendly and accommodating as was the host.
   

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4. OT

   OpenTable Diner

   Phoenix

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food ok but service was slow and inattentive. Overall not bad.
   

   El CatrinResponded 3 days ago

   Thank you for sharing your feedback. While we're glad you found the food enjoyable, we regret that the service did not meet expectations. We strive to provide attentive and efficient service, and your comments will be shared with our team. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Stuart K.
   

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5. A

   Alex

   VIP

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and ambience, topped off by great staff
   

   El CatrinResponded 5 days ago

   Thank you for your kind words Alex. It is amazing to hear that you had such a good time with us and enjoyed our fantastic food, ambiance and our great staff. We do our best to deliver on delicious food and 5-star service. Please come back any time. Best Regards Stuart K.
   

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6. N

   Nicole

   Toronto

   1 review

   1.0

   1 review

   Dined on February 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Food is NOT good and expensive. Service wasn’t even good. Don’t waste your money
   

   El CatrinResponded 6 days ago

   Nicole, Thank you for your feedback and for visiting our restaurant. We are deeply saddened that it seems your overall experience with us failed to meet your expectations. We actually encourage guests to speak to a manager about any concerns they have during their visit so we have the opportunity to turn things around in the moment. Please know we have taken your feedback very seriously and will be passing it along for review. That said, we would love to encourage you to let us create a better experience for you in the future, should you choose to dine with us again. Best Regards, Stuart K.
   

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7. T

   Tara Lynne

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined on February 5, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This is my second time visiting El Catrin but first time inside. The food was good with lots of vegetarian and began options. The only reason this is good is because of service level that day and not appropriately staffing the restaurant. I had booked a table for 3 people but when seated they added a seat to a 2 person high top table when I arrived. They offered another option but it was in the group room and we didn't go there as the vibe was different and at the time would have been the only ones in there. Thankfully we didn't go there as they seated a very large group in there and it would have been terrible. Our server was very attentive and lovely all around, but then a large group came in and we waited a while to get our first order of guac and drinks in. Drinks took a very long time and we still didn't have them until our guac was half gone. There was only one bartender on and the restaurant was full.
   

   El CatrinResponded 6 days ago

   Tara, thank you for your return visit to El Catrin and for sharing your Review. While we're glad you enjoyed our food and appreciated the variety of vegetarian options. we are sorry to hear that there aspects of your visit that never hit high on your expectations. We understand how important it is to feel comfortable with your seating arrangement and to receive timely service, especially for drinks. We appreciate your patience and hope to welcome you back for a better visit in the future. Best regards, Stuart K.
   

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8. L

   Lauryn

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favourite places to dine and always a treat to go!
   

   El CatrinResponded on February 6, 2025

   Lauryn, we’re thrilled to hear that we remain one of your favourite places to dine, and you had an amazing experience! Thank you for your kind words and for taking the time to leave a review. We can’t wait to welcome you back for more tasty dishes! All the best, Stuart K.
   

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9. F

   Felipe

   Mexico City

   1 review

   5.0

   1 review

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best Mexican restaurant in Toronto ever! And the decor… out of this world!
   

   El CatrinResponded 1 day ago

   Felipe, thanks for the fantastic review! We're thrilled you enjoyed the food and decor. Our team works hard to create a memorable experience, and your feedback means a lot. Looking forward to welcoming you back soon! Kind Regards, Stuart K.
   

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10. K

    Karla

    VIP

    Acapulco

    4 reviews

    3.0

    4 reviews

    Dined on February 1, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 5

    We used to enjoy the place a lot, we are regular clients and had a great time there. Today I was disappointed… tortillas from my tacos broke the first second it came to my table, you can have a 20 dollar margarita for a glass full of ice til the top and almost nothing to drink, and to end the day, a rude guy went shouting to us saying he needed the table despite we were still consuming food and drinks…
    

    El CatrinResponded on February 3, 2025

    Karla, thank you for providing us with your review. We're truly sorry to hear about your recent experience. As regular guests, your visits mean a lot to us, and it’s disappointing to know we didn’t meet your expectations this time. Our chef and his team take great care in crafting flavorful and authentic Mexican-inspired dishes using the freshest ingredients, so we regret that your tacos didn’t hold up as they should. Know that we would have been happy to replace anything that was not to your liking. We apologize if you felt rushed at the end of your visit. This is not the experience we want for our guests, and we appreciate you sharing your feedback. We hope to have the chance to welcome you back for the experience you’ve come to expect. Best regards, Stuart K.
    

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