El Catrin

Review summary

1. OT

   OpenTable Diner

   Miami

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good and the service was good as well would definitely come back
   

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2. MM

   MichelleM

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Found this place on a business trip to Toronto. It was winter so the patio was closed but the atmosphere inside was great. Beautiful decor and comfortable seating. My group enjoyed the food, cocktails and atmosphere.
   

   El CatrinResponded 2 days ago

   Thanks for the fantastic review, Michelle! We're thrilled to hear you enjoyed the ambiance and our offerings. Winter can be cozy too! We hope to welcome you back soon to experience our patio when the weather warms up. Safe travels! Best Regards, Stuart K.
   

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3. G

   Gail

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love the Agave Club tasting dinners. Chef Carlos always always comes up with new menus for each time. To share a communal table in a private dining room, be hosted by Doug to walk us through the tequila/mezcal tastings, and be treated as valued guests by Pamela is a special experience. The food and service are excellent. El Catrin only offers these special meals periodically- and we try to grab tickets when we can. It’s a great value and so much fun. Not to be missed!
   

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4. OT

   OpenTable Diner

   VIP

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   While I have been to El Catrin many times and had many amazing experiences! This was my first time celebrating my bday there and I had a blast my waitress was amazing 🩷!
   

   El CatrinResponded 2 days ago

   Thank you so much for your kind words and for sharing your experience with us! We do our best to deliver on delicious food and drinks as well as amazing service, so we are so happy to know you were able to experience such a great time with us celebrating your Birthday. It is wonderful to know that we made your visit that much more special! We look forward to seeing you again soon! Best Regards, Stuart K.
   

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5. A

   Andrew

   Toronto

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Your service needs improvement. I booked the reservation for 5 diners 3 days before the event. The greeter acknowledges 1 group of people at a time and leisurely seats each group. I dutifully waited in the doorway until it was my turn to be acknowledged. I said I reserved 3 days ago only to be told he had to set my table up. So I had wait longer while he marches up and down the length of the restaurant. Then he’s back to arrange the clipboard and menus and the 1 glass the table is to receive. And then he has to update the computer tablet. All good. At the table I’m told by the bartender he’s our server then he gets me water and I never see him again for the rest of the meal. Who our actual server was I have no idea. We ordered an appetizer from the woman that filled our water glass. We then suggested to her we would like to order drinks. Then she removed the glass the greeter brought with the clipboard and menu ? The purpose of that 1 glass remains a mystery to me. This was repeated later when again we suggested to someone else refilling our water that we would like to order our food. As I said who our server really was I have no idea. We are a group of old friends, 2 from out of town. We were in no rush, but your service was a little less than attentive.
   

   El CatrinResponded 2 days ago

   Thank you for taking the time to share your feedback Andrew. We sincerely apologize that your experience did not meet your expectations. We are very sorry to hear about the delays and confusion with your reservation and service. We understand your frustration with the greeter's process and the lack of clarity regarding your server. We will be addressing these issues with our team to ensure a more efficient and attentive service in the future. We value your patronage and hope you will consider giving us another opportunity to provide a better experience. Best Regards, Stuart K.
   

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6. A

   Amanda

   Toronto

   1 review

   5.0

   1 review

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went on a date night with my husband, great food. Little pricey. Music was loud and hard to have a conversation.
   

   El CatrinResponded 2 days ago

   Thank you for choosing us for your date night Amanda! We're delighted you enjoyed the food. We appreciate your feedback regarding the pricing and the music volume. We strive to use high-quality ingredients and provide a unique dining experience, which contributes to our pricing. We'll also review the music levels to ensure a more comfortable atmosphere for conversation. We hope to welcome you back soon! Best Regards, Stuart K.
   

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7. S

   Suzanne

   Toronto

   1 review

   5.0

   1 review

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food - fantastic service - will definitely be back!
   

   El CatrinResponded 6 days ago

   Thanks, Suzanne! We're thrilled to hear you enjoyed the food and service. Your support means a lot to us, and we can't wait to welcome you back for another great experience! Best Regards, Stuart K.
   

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8. S

   Susan

   Toronto

   12 reviews

   5.0

   12 reviews

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter, was wonderful! He made recommendations we totally enjoyed. The food was amazing. The Margaritas and Sangria were the best!
   

   El CatrinResponded 2 days ago

   Thank you so much Susan! We're thrilled you had such a wonderful experience. We're delighted to hear you enjoyed the food, drinks, and especially the recommendations from your waiter. We'll be sure to pass along your kind words. We look forward to seeing you again soon! Best Regards, Stuart K.
   

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9. N

   Nancy

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on February 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great evening. Our server Jose was excellent and he helped us choose an excellent variety of shareable items.
   

   El CatrinResponded 2 days ago

   Thank you, Nancy! We're thrilled to hear you had a great evening and that Jose took such good care of you. Sharing delicious food is what we love to do! We hope to see you again soon for more tasty experiences. Best Regards, Stuart K.
   

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10. J

    Jeffrey

    Las Vegas

    41 reviews

    4.0

    41 reviews

    Dined on February 23, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Restaurant was recommended by a friend as outstanding! Well… not outstanding in my books but still a solid meal with good quality drinks in a cool location! Restaurant was packed and noisy. Service was very good (but not outstanding). I think this restaurant would likely be awesome during the summer season with their extensive outside patio area. The Distillery District is definitely worth a visit while you’re in Toronto!
    

    El CatrinResponded on February 23, 2025

    Thanks for sharing your experience Jeffrey! We agree, the Distillery District is such a vibrant place to explore. Hopefully, you can visit again in the summer to enjoy our patio! Best Regards, Stuart K.
    

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