Churrascaria Plataforma Brazilian Steakhouse

Review summary

1. M

   Mika

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We used to have an office holiday party every year for four consecutive years. Unfortunately, the quality of the food and service significantly declined over time. The salad bar used to offer sushi, rolls, and various seafood dishes. Now, it only serves cocktail shrimp. As the business owner, I want to thank my staff for creating a festive atmosphere, but they also noticed the substantial change, even though they were invited. This might be the last year I book a party there, and I’ll have to look for other places. I’ve been a customer of this restaurant since 2004, and it’s disheartening to see their decline. Last Friday of December before Christmas used to be a bustling time, but this year, it’s not as lively.
   

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2. F

   FRANK

   New York City

   16 reviews

   3.0

   16 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I have seen a drop of quality in this establishment over the last few years. Lack of menu options of sides with the main course and few other misc matters.
   

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3. A

   Analia

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience . The food quality is excellent Highly recommended
   

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4. K

   Kyle

   New York City

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Rough arrival experience. Visited for a business dinner for eight. Confirmed a round table 3 weeks in advance. Stopped in the day before in person and spoke with the hostess to confirm a round table and was assured it wouldn’t be an issue. Called day of, 45 minutes before confirmed reservation and spoke to same hostess that we are on our way. Once we arrived for the reservation, I saw everything breaking down before my eyes. Same hostess was rushing around but no rounds available. They step up a long table for us. Highly disappointed for an expensive meal. Should’ve went to our usual Fogo….. Sorry, but I will not be back.
   

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5. J

   JAY

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Every thing was great just alittle expensive for this type of experience
   

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6. j

   john

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best Rodizio in the tri state area by far. Food is amazing and the staff is the best in the biz.
   

   Churrascaria Plataforma Brazilian SteakhouseResponded 6 days ago

   Thank you so much for your kind words! We're thrilled to hear you enjoyed the food and service. We look forward to welcoming you back soon!
   

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7. J

   John

   New York City

   1 review

   3.0

   1 review

   Dined on December 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good: The food was fabulous and the waiter was attentive. Bad: We had a 6:30 reservation booked months earlier, we arrived at 6:25 and didn't get seated at our table until 7:15pm. While the hostess apologized, the manager didn't show any remorse and got annoyed at me for bringing it up. The bill was not discounted and no effort was made to make it up to us. I seriously doubt we will be back, which is a shame because I've eaten here many times before.
   

   Churrascaria Plataforma Brazilian SteakhouseResponded 6 days ago

   Thank you for taking the time to share your feedback. We deeply apologize for the disappointing experience you had during your recent visit. While we strive to provide exceptional service, we clearly fell short in managing your reservation and addressing your concerns. On that evening, earlier reservations ran unexpectedly late, which caused delays in seating for later parties, including yours. While this explanation does not excuse the inconvenience you experienced, we hope it provides some context. We regret that this mishap disrupted your evening, especially for such an important dinner. Open Table only allows 800 letter replies, so we will follow up with a private message to further discuss how we can make this right. Thank you!
   

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8. R

   Richard

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 3

   Nice place to visit. The waiters were extremely disorganized. We had four different people that showed up at our table and none of them knew what was happening. No drink menu when we sat down. One guys asked "do you know how this works?", then we never saw him again. One guy took the drink order, never saw him again either. The maitre d had to get our desert and check. Never saw him again, and some other guy picked up our check and did the charge. Theres' better in NYC for the money.
   

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9. B

   Brandon

   Denver

   1 review

   3.0

   1 review

   Dined on December 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The meat and salad bar area food are SO good! Dessert was also delicious. Sides are just ok. Unfortunately, they were a little over 30 minutes late giving us our reservation table. And it was often hard to flag down our waitress for questions/specific orders.
   

   Churrascaria Plataforma Brazilian SteakhouseResponded 6 days ago

   Hi Brandon - Thank you for your feedback! We're glad you enjoyed the food and dessert, though we apologize for the delay in seating and the difficulty in getting assistance. We’ll work on improving our service and punctuality. We hope to provide a smoother experience next time!
   

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10. P

    Paul

    New York City

    1 review

    5.0

    1 review

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Wait staff was attentive and very responsive. The food is excellent. Highly recommend.
    

    Churrascaria Plataforma Brazilian SteakhouseResponded 6 days ago

    Thank you for the wonderful review! We're so glad you enjoyed the food and the service. We truly appreciate your recommendation and look forward to welcoming you back!
    

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