Chophouse New Orleans – Prime Steaks

Review summary

1. G

   Gerardo

   Miami

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a 9 o’clock reservation and got there at 8:30. We were seated at 10. The restaurant was over booked and many customers kept complaining about the wait. Other than that, the food, service, and drinks were excellent.
   

   Chophouse New Orleans – Prime SteaksResponded today

   Thanks for the review, Gerardo! We're thrilled to hear that you enjoyed your experience at Chophouse New Orleans – Prime Steaks. We apologize for the wait, but we're glad that it didn't overshadow your overall experience. It's always our goal to provide excellent food, service, and drinks to our guests. We appreciate your understanding and look forward to serving you again soon!
   

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2. PB

   PeteB

   VIP

   Jacksonville

   5 reviews

   2.0

   5 reviews

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   Because we had come to this restaurant last year when we were visiting between Christmas and New Year’s, we made a reservation nine days in advance of our trip. Our kids knew how much we loved it so they bought us a gift certificate to the restaurant for Christmas. We had a reservation for 7:45 PM on Sunday night and we arrived at 7:35. We didn’t get sat until almost 10 after nine. The restaurant was already packed full our but there weren’t near as many people waiting so we didn’t think it would take too long. Then we watched a ton more people come in after us, packing in everywhere with barely any standing room. Several even got sat before us which was very frustrating. It seemed the restaurant had booked many more than they had tables to accommodate. Normally we would just leave and try to go somewhere else, but we felt trapped and couldn’t leave since it was our last chance to use the gift certificate. I will say the manager comped a bottle of wine (house)and gave us dessert for free so that helped but it was such a frustrating experience, that is the minimum of what should’ve happened. The food was good, but I couldn’t eat my steak, which I asked for medium, and came out rare. I got it boxed to go and bought a styrofoam cooler to bring home with us and since we drove to New Orleans. I highly recommend calling this restaurant if you have a reservation to see if they are overbooked they had no explanation for why that happened.
   

   Chophouse New Orleans – Prime SteaksResponded today

   Hey PeteB, We're really sorry to hear about your experience at Chophouse New Orleans . We always aim for a smooth and enjoyable dining experience for our guests, and we regret that we didn't meet your expectations this time. We understand your frustration regarding the wait times and the overbooking. We appreciate your understanding and patience, especially considering the circumstances. We're glad to hear that you enjoyed our food and wine selection, but we understand that the steak was not up to our usual standards. Your feedback is valuable to us and will help us improve our service. We hope to have another chance to serve you better in the future. Best regards, The Management Team
   

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3. S

   Steven

   VIP

   New Orleans

   51 reviews

   3.0

   51 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   I am a local and this is one of my favorite restaurants. I was celebrating my birthday. However, this time it was subpar. We had a 7pm reservation, and waited 40 minutes to be seated after checking with the hostess 3 times. Yes, they were busy. But I've been here many times when they are busy and it never affects the service or my reservation. Our waiter was slow in getting to us, but was very cordial. After ordering a few drinks and conversation, we ordered and waited 1 hour and 10 minutes for the food. This is not who Chophouse is. Very disappointing and our waiter did not keep us informed why they were running behind. Food was excellent as it usually is and steaks cooked to perfection, but we had to wait! A 3 hour dining experience that should have been about 1 1/2 hours. I guess they just had an "off night", but there are equally excellent steak restaurants in the city, and I'll be going there in the future. It will be a while before I return. Oh yes, it was very noisy and hard to have conversations at the table. The piano player is nice but added to the noise.
   

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4. V

   Vincent

   VIP

   Houston

   11 reviews

   4.0

   11 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great except the wait for a table. Reservations ran 45 minutes over our reserved time.
   

   Chophouse New Orleans – Prime SteaksResponded today

   Hello Vincent, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed your meal and our service. We apologize for the wait you experienced despite your reservation. We understand how frustrating that can be and we're working on improving our reservation system to avoid such situations in the future. We appreciate your patience and hope to see you again soon. Best, Management Team
   

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5. K

   Kelly

   VIP

   New York City

   15 reviews

   3.0

   15 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waiter was fantastic and our food was great. Really everything was wonderful once we were seated. However a 45 minute wait when you have an early reservation is a bit of a turn off.
   

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6. W

   Whitney

   Shreveport

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful experience at Chophouse! We were seated a few minutes early for our reservation. The singer in the bar was wonderful. We split the lyonnaise, asparagus, and salad. My husband had a delmonico steak and I had a filet. Melt in your mouth good. We will be back!
   

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7. S

   Shane

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food! Worth the experience if you are looking for a great place to eat.
   

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8. S

   Sandra

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Totally enjoyed the atmosphere, the service, the food—and the martinis.
   

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9. E

   Earl

   VIP

   New Orleans

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and the best steaks in New Orleans
   

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10. R

    Ricky

    New York City

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 3

    We had a reservation at 7:45pm. But we have to wait 1 hour 10 mins (9pm) for our table. This never happened to me before. They do tell us that they are running 30 mins behind. If they told us that we have to wait 1+ hour, we would have left!
    

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