Chapeau

Review summary

1. J

   JAMES

   Central Coast

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   I am not often of the mind to leave a review on Open Table but the experience was so poor at this location I feel I have to share. Chapeau was pretty full and quite noisey, hard to follow a conversation, the waiter was quick to talk but hard to understand and somewhere in all of this we asked for water which ended up costing us $40, tap water it was not but he kept on bringing it. Everyone else at our table seemed to enjoy their meals, I ordered the cassoulet, my favorite French dish, what I got was a stodgy over salted stew with an exceptionally dry duck, it was kind of inedible but at premium $$$$ I persevered. What was harder to swallow was the debacle in trying to pay our bill, after waiting sometime to offer our cards to initiate payment we were provided with a bill and the authorization slip. Once returned to the waiter we sat for what seemed like an age without our cards returned to us while we were informed after prompting a passing staff member to find out what was taking to long that 'there was a problem' and that it would be fixed. Finally after about 30 minutes it became clear to us they had mixed up the bills, charged us for a different table and then charged us again for our bill. I guess mistakes like that happen but the way they handled it was not what I would expect of such an expensive establishment, at every turn I had to hunt staff down to find out what was going on and as of this morning I have paid for two tables. i will not give them my business again
   

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2. V

   Vicky

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Perfect French comfort food done with flair and flavor. Been a few times and does not disappoint.
   

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3. F

   Ferdie

   San Francisco

   1 review

   3.0

   1 review

   Dined on November 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   I used to love this restaurant. Now, the food is mostly mediocre and the service too.
   

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4. R

   Robert

   San Francisco

   9 reviews

   vip
   5.0

   9 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent menu, great wine pairings--gracious service and warm atmosphere!
   

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5. Z

   Zarin

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Haven’t been in years, was happy to be back! However, one table of 6 drunk boomers was so loud and obnoxious, it really detracted from our meal. I recognize it’s a tough situation for the staff, but the noise level was too high for our comfort.
   

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6. AL

   AL1822

   San Francisco

   16 reviews

   vip
   5.0

   16 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came here for my birthday and everything was just as how I remembered it. I haven’t been here since the pandemic and they did some new paint and remodel and the place looks fabulous. The food, service, and hospitality was all excellent. Our server knew the menu and even told us the specials. He was very careful and making sure we hear what he said because the noise level at the restaurant was extremely loud. I believe there was a couple of celebrations there with large parties so the night that we went is not their usual noise level. I am happy to come back again very soon
   

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7. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Philippe is so kind. He sent us an amuse bouche—a comforting but light cauliflower The food is unpretentious but the artistry and care put into every dish blows overhyped restaurants of the water. Highly recommend the cassoulet! My date wanted to try it, but I think I liked more than him. He also got the ratatouille, which he had been craving for a while and this hit the spot!
   

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8. S

   Steve

   San Francisco

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a wonderful experience for our anniversary celebration. The food and service were great. We were greeted by the owner when we arrived…old world charm. We will be back!
   

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9. A

   Adam

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this place so much. The service is always top-notch and the food is outstanding. Every meal I’ve had here has been superb.
   

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10. K

    Katy

    San Francisco

    6 reviews

    vip
    5.0

    6 reviews

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    What a perfect restaurant. Our meal was amazing and the wine pairing was excellent. I wish I lived closer so I could come here every night.
    

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