Carmine's - 91st Street - NYC

Review summary

1. M

   Meaghan

   New York City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Always love a Carmines dinner.. good and drink are always spectacular - service usually is too.. but not this time. Waiter was very unattentive, we didn’t get our water until the food came, never got a refill on a soda. When we got our check there was $85 worth of drinks from another table on our bill.. which was removed promptly but I’m glad I checked! As a former Virgil’s worker, this was my most disappointing trip to carmines ever.
   

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2. D

   Danielle

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had 2:45 reservations, we had to wait about 30 minutes for our table. Our waiter was very nice, but not attentive, never asked for drinks, never refill drinks, never checked in on us. We were always asking others for things needed. Food was very good. Unfortunately, service took away from the experience, but the restaurant definitely has potential.
   

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3. A

   ARTURO

   Caribbean

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We have loved coming to Carmines when in town.The service was ok, the food this time seemed heavy and had alot of sauce.
   

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4. M

   Madeline

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Our waiter was attentive. They remembered my daughter’s birthday from the reservation note. Thank you for the great experience.
   

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5. A

   Angelika

   New York City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   When we got to the restaurant, it started out a bit rough. Our party was late to the reservation which we take account for but the hostess there was very rude explaining why many other groups were being called while our group waited almost an hour to be called. We asked for the manager and upon us walking to the manager to speak with her, the hostess spoke under her breathe saying "yeah go talk to her" while my husband heard while standing in front of the check in stand by the door. As someone who worked in customer service for 8+ years and work as a journalist for the tristate area, I know first hand first impressions is everything and if Carmines want their customers to have a good first impression, a hostess like that isn't the way. Yes, the holidays are stressful, but it's not what you say, it's how you say it. And if someone feels overwhelmed or overstimulated, please step off the floor and take a moment because kindness goes a long way. However, the kind female manager heard us and showed caring and understanding hospitality. She explained in a nice manner the reason behind the wait. In less than 5 minutes, we were seated. Our waiter was amazing. His energy and service was beyond and he made up for the rough experience early on. Throughout the night, our food was great, quality was amazing and the manager who assisted us earlier came back and checked in, even offered us a desert since the dinner was a special one for my mother who is a survivor of open heart surgery. Overall, our experience was pretty good. Thank you to the staff at carmines who take pride in their jobs and hospitality to their customers.
   

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6. A

   Alicia

   New York City

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Muy buena la atención. Los platos ricos y grandes. Son para compartir y los mozos deben avisar. Igual te podes llevar lo que sobra.
   

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7. A

   Aravia

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Arrived early and was told we could sit at the bar. Had a mango martini- superb. We were called for our table earlier than our reservation, and sat at a table that was out of the way of restaurant traffic. Everyone was friendly the hostess, the bartender and wait staff. We had the special- salmon stuffed with spinach,scallops and crab meat-amazing! It was a wonderful experience and I would highly recommend them and when in NYC again, they will be on my list of places to eat.
   

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8. b

   brett

   Poconos

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Annual holiday dinner was everything we expected. Excellent food can’t wait till next year
   

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9. T

   Tanya

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was great! Loved the family shareable experience
   

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10. H

    Hughretta

    New York City

    5 reviews

    5.0

    5 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Seated promptly upon arrival. Was able to add a guest the day before. Food was excellent. Noise level was excellent. A individual in our party has a sensitivity to loud noise. She did not complain they seated us in a smaller area. Thanks again! See you soon!
    

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