Carlo & Johnny

Review summary

1. a

   amy

   Cincinnati

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as usual! Awesome service with Cory. Food is tremendous.
   

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2. D

   Dan

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Steaks are always wonderful! Try the Australian Wagyu strip steak. Shout out to our server Alicia! Thanks for making our holiday dinner special 😀
   

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3. S

   Sherry

   Cincinnati

   13 reviews

   3.0

   13 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   Chris our server was great but as the evening wore on he did become a little hard to find. But always nice when he was there. But requests did take a couple times asking. Food in all the times we have been there it has never been like this. First I appreciate a little time in between courses but after salad we sat there an extremely long time with no offer of refills or anyone checking. After a total of 2 hours since sitting our food arrived. 3 out of 3 steaks cooked completely wrong. Salmon cool, kids burger not cooked all the way through and spaghetti cold on another dish. Pork chop rare not medium. Sides were not up to their normal standard. I know people come to have a good time but a party directly behind was so loud and annoying we could not even hear people at our table. After the food came back out it was 2.5 hours and steaks were still not right and looked very bad after the recook. I spoke with manager and he was very understanding and another manager came over and said they would be picking up our check. I am grateful for that but it doesn’t change the fact this wasn’t about money. This was about trusting them to provide what we thought would be a wonderful celebration for my daughter’s birthday. Almost 3 hours later yes we left with a dessert but it was an extremely disappointing evening. Finally yes they were kind enough to not charge us but it did not give us back the time that was wasted. However I was grateful my family was together but I just know my son who had not been there before will not go back. We have almost $1000 in gift cards between us and not sure we will be using them. Going to be a very long time before I will feel comfortable going back. I am 69 years old and I know things happen and I know we were fortunate the management understood our feelings but I wonder is this the new standard for Jeff Ruby like so many others.
   

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4. S

   Shelly

   Cincinnati

   21 reviews

   5.0

   21 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was wonderful, BJ and Keagan took care of us very well. We had a table in the bar and we celebrated the holiday with long time friends. Noise level was background noise but did not interfere with conversation. Perfect way to celebrate the holiday.
   

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5. K

   Kyle

   VIP

   Cincinnati

   27 reviews

   5.0

   27 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday dinner. Carlo & Johnny’s is always a top pick for a special occasion. Our server Paul made us feel welcome and had helpful suggestions.
   

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6. M

   Maureen

   VIP

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We all felt like this was not the best this time. We were in a really busy walkway and the food was cold. We love Ruby's but this time was a bit disappointing.
   

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7. P

   Pamela

   VIP

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Erin and Matt took care of us - they were friendly and responsive.
   

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8. J

   Jane

   Cincinnati

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely evening. Meal, drinks, service, all was exceptional!
   

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9. A

   Alex

   Cincinnati

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dave is the best server we have had at Carlos & Johnnys to date! He made the experience very personal, matching our easy relaxed demeanor and offering wonderful suggestions. He also gave us a little cake for our 1 year wedding anniversary! Andrew was on it filling our drinks too. Thanks! We will be back!
   

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10. e

    emilyf

    VIP

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was wonderful & our server Jeff was fabulous! Personable, attentive & funny - he helped make the evening such a great one!
    

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