Cafe Sierra at Hilton Universal City

Review summary

1. A

   Amr

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   I like the seafood and the meat also the sweet section
   

   Cafe Sierra at Hilton Universal CityResponded 1 day ago

   We're thrilled you enjoyed our seafood, meat, and dessert selections! Thank you for the wonderful 5-star review. We appreciate your feedback and look forward to welcoming you back soon. The Cafe Sierra Team
   

   Is this helpful?

2. J

   Jerome

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was immaculate. Our greeter Miriam was well prepared and the server Michael was very engaging and attentive. Nice touch with the excellent guitar player who was a master of every genre. And the food was scrumptious. You made me look like I knew how to pick a restaurant to my family visiting from New Zealand. Thanks for everything.
   

   Cafe Sierra at Hilton Universal CityResponded 1 day ago

   We're thrilled you and your family enjoyed such a wonderful experience! Thank you for the glowing review. We're especially delighted to hear your kind words about Miriam and Michael – we'll be sure to share your compliments with them. It's fantastic that the food, music, and overall atmosphere contributed to a memorable time. We appreciate you choosing us for your special occasion and hope to welcome you all back soon. The Cafe Sierra Team
   

   Is this helpful?

3. C

   Cecilia

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   I took a few friends to dinner here to celebrate birthdays. They are lobster lovers and I am a King crab fan. The food for the most part was good my friends enjoyed the lobster. Service was adequate but not stellar. Towards the end I had to wave down waiters to refill my champagne glass and no one refilled my water glass unless I asked. I’ll be back next month with a friend that is a seafood lover. I’m looking forward to better service.
   

   Cafe Sierra at Hilton Universal CityResponded 1 day ago

   Thank you for celebrating with us! We're delighted your friends enjoyed the lobster and you, the king crab. We appreciate your feedback regarding the service. We strive for stellar service and will address the water and champagne refills with our team to ensure more attentive service in the future. We look forward to welcoming you and your friend next month and providing an even better experience. The Cafe Sierra Team
   

   Is this helpful?

4. j

   julie

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Satisfied with the selection & quality of the food. Very good unhappy with the parking situation. You misinforme that $12.00 self parking when is $15.00 for every hour , not pleased with false information 😡
   

   Is this helpful?

5. C

   Camille

   Hawaii

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The wait staff was extremely nice! Good service. Unfortunately did not get the waiters name. Everyone else was very alert, got empty plates fast! Refilled water / drinks without asking.
   

   Is this helpful?

6. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went specifically for the unlimited crab legs . We sampled some of the other food but we just went after seafood .
   

   Cafe Sierra at Hilton Universal CityResponded 1 day ago

   Thank you for the fantastic review! We're thrilled you enjoyed our unlimited crab legs and seafood selection. We appreciate you choosing us for your seafood craving. We hope to welcome you back soon for another delicious experience! The Cafe Sierra Team
   

   Is this helpful?

7. V

   Vardui

   Los Angeles

   1 review

   5.0

   1 review

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this place for all events! Fresh and worth every penny .
   

   Cafe Sierra at Hilton Universal CityResponded 1 day ago

   We are happy to see you loved your experience and enjoyed our fresh seafood options. The Cafe Sierra Team
   

   Is this helpful?

8. A

   Anas

   Central Coast

   1 review

   1.0

   1 review

   Dined on February 9, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food was cold, didn’t get a refill on water, our table wasn’t cleaned nor silverware replaced
   

   Cafe Sierra at Hilton Universal CityResponded on February 10, 2025

   Thank you for sharing your feedback regarding your recent dining experience. We sincerely apologize for the quality of your meal and the service you received. Cold food and a lack of attention to detail are unacceptable, and we are deeply sorry for your disappointment. We are committed to providing all our guests with an exceptional dining experience. Your feedback will be shared with our culinary and service teams for immediate improvement. The Cafe Sierra Team
   

   Is this helpful?

9. I

   Isabel

   Los Angeles

   1 review

   5.0

   1 review

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Everything was excellent but the host was rude and questioned our reservations, and they seamed short staffed since we had to call our waiter every time we needed refills.
   

   Cafe Sierra at Hilton Universal CityResponded 1 day ago

   Thank you for the wonderful review! We're thrilled you enjoyed your overall experience. We sincerely apologize for the initial interaction with our host; that's not the welcome we aim to provide. We'll address this with our team to ensure all guests feel valued. We also appreciate your feedback regarding staffing levels. We are constantly working to improve our service efficiency. The Cafe Sierra Team
   

   Is this helpful?

10. N

    Nikita

    Los Angeles

    1 review

    5.0

    1 review

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was my third time coming to Café Sierra. I really enjoy the hospitality the food and great music. I celebrated my birthday on February 8 with 20 Guests we had so much fun.
    

    Cafe Sierra at Hilton Universal CityResponded 1 day ago

    We're thrilled you chose Café Sierra for your birthday celebration and that you enjoyed your third visit with us! It's wonderful to hear you appreciate our hospitality, food, and music. We're so happy you and your 20 guests had a fantastic time on February 8th. Thank you for your continued patronage, and we look forward to welcoming you back again soon! The Cafe Sierra Team
    

    Is this helpful?