Broussard's Restaurant

Review summary

1. W

   William

   Orlando

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Was looking forward to an iconic dinner experience-dining room was too bright so went to eat at the bar- our bartender Was so nice - we Ordered a martini and a bottle of wine and turtle soup and Gator gumbo — was just awful and we love both at many restaurants It was our anniversary and we were so disappointed - so she was kind enough to take the soups off the tab and we left for Bourbon House and ate great fresh oysters ! we Flew in from Orlando with the number one spot - first night in town was Brousards So sad
   

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2. L

   Laura

   New Orleans

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service, beautifully decorated for the holidays, great food and the jazz band is always awesome!
   

   Broussard's RestaurantResponded 4 days ago

   We're glad you enjoyed the service, holiday decorations, food, and the jazz band! We look forward to welcoming you back soon. Olivia Becnel Service Manager
   

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3. W

   Walter

   VIP

   Atlantic City

   18 reviews

   5.0

   18 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice place. You wouldn't know that the place is huge
   

   Broussard's RestaurantResponded 4 days ago

   We're glad you enjoyed your visit! It's true, the size of the place can be surprising once you explore. We hope you had a chance to experience all that it has to offer. Olivia Becnel Service Manager
   

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4. J

   Jim

   Boise

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a relaxing way to start a Sunday morning. The have the best Santa ever ... I think it really was Santa. Definitely make reservations. The service was spot on and the food was just right ... perfect in quantity and excellent in quality. I'm not sure if this is always the case but the live music started at 10am.
   

   Broussard's RestaurantResponded 4 days ago

   We’re glad to hear you had such a relaxing Sunday morning and enjoyed the food, service, Santa, and live music. It's great to know Lionel and Delicia made your brunch experience memorable with their excellent service. We'll be sure to pass along your kind words! Olivia Becnel Service Manager
   

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5. D

   Daniel

   VIP

   Las Vegas

   8 reviews

   5.0

   8 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed dinner. Service and food were great. Enjoyed the drinks.
   

   Broussard's RestaurantResponded 4 days ago

   We're glad to hear you enjoyed your dinner, the service, and the drinks. We strive to provide a great experience, and it’s great to know we hit the mark for you. We hope to welcome you back soon! Olivia Becnel Service Manager
   

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6. C

   Chris

   VIP

   New Orleans

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   As we walked in, customers were complaining. As we sat down customers were complaining. They had no sparkling water that was cold. Finally we talked them into bringing some with ice. They were out of filets. We ordered and one hour later we still hadn’t received our soups or salads. The table beside us got up and left. The table on the other side received their check but reminded the server that they had not received their entree yet. The dessert guys knocked over the bananas foster station. We finally left without ever receiving any food. This place is a disaster.
   

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7. C

   Clark

   VIP

   New Orleans

   14 reviews

   4.0

   14 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and the staff were very friendly and attentive. There was a long delay between soup and entree, then again between entree and dessert. Wasn’t servers’ fault but was a distraction from the whole dining experience.
   

   Broussard's RestaurantResponded 4 days ago

   We’re glad to hear you enjoyed the food and found the staff friendly and attentive. We apologize for the delays between courses, as we understand how that can affect your overall experience. We’ll work to improve our timing and ensure smoother service in the future. We appreciate your feedback and hope to provide a more seamless experience next time. Olivia Becnel Service Manager
   

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8. g

   gina

   VIP

   New York City

   59 reviews

   4.0

   59 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was delicious. We particularly liked the redfish entree. What a lovely way to experience New Orleans; old school style in the midst of chaotic Bourbon Street.
   

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9. T

   Terri

   New Orleans

   5 reviews

   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was excellent! Staff was very friendly and polite! Service time was not good. They seemed to struggle in being able to get food out in a timely manner . We were there there almost 2 hours before we got our entrees
   

   Broussard's RestaurantResponded 4 days ago

   We're glad to hear you enjoyed the food and found our staff friendly. We apologize for the delay in service and understand the frustration of waiting. We're working on improving our timing to ensure a better experience for our guests. Your feedback is valuable as we strive to make necessary improvements. Olivia Becnel Service Manager
   

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10. B

    Beth

    VIP

    Seattle

    71 reviews

    3.0

    71 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Brunch was OK. Festive atmosphere with Christmas decorations and Santa, but the service and food was mediocre. The coffee was excellent. Mushroom Gruyère omelette was huge, filling and OK, side of two dried-out fried green tomatoes, Eggs Josephine was a mess. The shrimp and crab cake, poached eggs and creamed spinach sounded good, but together they were just a muddled mess that needed salt. Bread pudding dessert sounded good, but was the same... just a lot of decorations thrown on a not-so-moist lump of bread pudding. Servers at nearby tables gave more menu descriptions and recommendations, which we probably could've used. Ours sort of forgot us, then finally stopped by to say they were going to "check on our order", which usually means they forgot to put it in, or pick it up. Disappointing experience.
    

    Broussard's RestaurantResponded 4 days ago

    We’re sorry to hear that your experience didn’t meet your expectations. It sounds like there were several aspects of the meal and service that fell short, and we apologize for that. We take feedback like yours seriously as it helps us improve. We’ll be sure to review the quality of our dishes and service to ensure a better experience moving forward. We appreciate you sharing your thoughts with us. Olivia Becnel Service Manager
    

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