Black Angus Steakhouse - Torrance

Review summary

1. T

   Terrance

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 1

   The server was amazing! The food took 3 hours, the bathroom was bloodied, the steak was overcooked and had no flavor, they sat us an hour late from our reservation and I saw many families walk on their table as the waits were atrocious.
   

   Black Angus Steakhouse - TorranceResponded 1 day ago

   Terrance, we greatly appreciate your feedback. While we're delighted to hear about the positive service from our team member, we regret the other concerns you've mentioned. We strive for a seamless and pleasant experience for our guests. Please share your contact information directly on our website so we can address these concerns.
   

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2. M

   Mike

   VIP

   San Diego

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I am normally happy and have good service. Unfortunately we chose the wrong day to come and try to enjoy New Year’s Eve. We waited 2 hours and never received our food unfortunately we had to leave. The server was great and kept communication. The kitchen was not good.
   

   Black Angus Steakhouse - TorranceResponded 1 day ago

   Mike, we regret to hear that your recent visit didn't meet expectations. It's our priority to ensure timely service and we're disappointed that this wasn't the case. We appreciate your understanding and the positive mention of our team member's efforts. We would like to address your concerns further. Please share your contact information directly at our website.
   

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3. B

   Bonner

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Don't go on a major holiday. New Year's Eve was jam packed and our food took 2 hours to arrive and then was cold.
   

   Black Angus Steakhouse - TorranceResponded 1 day ago

   We appreciate you letting us know about your New Year's Eve experience, Bonner. Our goal is to deliver timely and warm dishes even on busy occasions. We want to address your concerns further, so please provide your contact information directly at our website.
   

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4. B

   Brenda

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Regrettably we decided to dine at BA on New Years Eve. I made a reservation which was probably the best thing I could have done but ultimately it did not matter. We waited over 1.5 hrs for our food to arrive. They were extremely busy and the patrons in the restaurant were complaining about their food. Once our food arrived, the salmon was overcooked, my prime rib was mediocre and room temp, the rib eye was also room temp as if it had been sitting for awhile before we received it. The presentation was horrible, it was as if they just threw food on the plate and sent it out. Typically we have a great experience here but last night was not it.
   

   Black Angus Steakhouse - TorranceResponded 1 day ago

   We sincerely appreciate your feedback, Brenda, and we're sorry to hear about your recent experience on New Year's Eve. Our goal is to provide a memorable dining experience with timely service and delicious food. We value your past visits and want to address the concerns you highlighted. Please share your contact information directly at our website to help us improve your future visits.
   

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5. S

   Sindi

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Really bad. Waited 1 1/2 hour for the food and it didn’t even arrived. I left the place so upset because my family was so hungry. I understand it was busy but why get so many reservations if cannot keep up with the service. I love black angus don’t get me wrong but i wont ever go again on a holiday.
   

   Black Angus Steakhouse - TorranceResponded 1 day ago

   We’re truly sorry to hear about your recent visit, Sindi. It’s always our goal to provide timely and enjoyable experiences. We appreciate your continued support and value your feedback. We would like to follow up on your experience with you. Please provide your contact information directly at our website.
   

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6. G

   Glen

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Took over an hour to get all of our food. Prime rib was awful. Dark on outside even though medium rare. Filet steak cold on arrival, but tasty. All else good.
   

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7. S

   Susan

   VIP

   Los Angeles

   93 reviews

   5.0

   93 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jorge gave us great service. Food was delicious. We had the $20 steak,lobster and shrimp. Cooked perfectly
   

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8. D

   Daniel

   New York City

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Medium tomahawk was cooked as well done. Disappointed.
   

   Black Angus Steakhouse - TorranceResponded 3 days ago

   Thanks for sharing your feedback with us, Daniel. We strive to serve each steak to perfection, and we're sorry to hear that your tomahawk steak didn't meet your expectations. Your comments are valuable to us as we look to provide a better experience for all our guests. Please share your contact information directly at our website so we can address this concern further.
   

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9. A

   Alicia

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always good and the servers are sweet.
   

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10. O

    Olivia

    Palm Springs

    10 reviews

    4.0

    10 reviews

    Dined on December 26, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Stopped by for a quick lunch. Not crowded at all which was a pleasant surprise for the day after Christmas. Food was delicious and hot. But they were out of regular iced tea! Not enough sugar-free drinks for diabetics. Cost is a bit above average if you don’t order from the lunch menu. Otherwise a good stop.
    

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