Black Angus Steakhouse - Arrowhead

Review summary

1. C

   Craig

   VIP

   New York City

   14 reviews

   4.0

   14 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Good quality and value. Menu in restaurant didn’t offer what was on website. Very short staffed
   

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2. B

   Brian

   Phoenix

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food is good not the best it was a very busy time so staff struggled a bit to keep up. Good value for the cost
   

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3. R

   Ross

   Phoenix

   25 reviews

   2.0

   25 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We waited 20 minutes past our reservation time—no big deal. Our server showed up to take drink orders, but no bread was offered. No drink menu was provided until we asked. Still, it was a minor thing. After our order, we didn't see the server again until we asked two different "busboys" to get her. She never asked how our food was or if we needed anything. We got to go boxes from another buser walking by. The booths are ratty with lots of big openings from excess wear. The servers clearly are asked to cover too many tables. It was a mess. Luckily the kitchen did a good job and the food was good.
   

   Black Angus Steakhouse - ArrowheadResponded 1 day ago

   We appreciate you sharing your experience with us, Ross. It's concerning to hear about the service delays and the condition of the seating during your visit. We strive to provide attentive service and a comfortable atmosphere, so your feedback is invaluable. We're glad the food met your expectations. Please send us your contact information through our website so we can address your concerns further.
   

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4. W

   Wendy

   Denver

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Deanna, was amazing as always! The managers work as hard as everyone else which makes things move as quickly as possible. The food is always over the top at very good prices.
   

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5. h

   hank

   VIP

   Phoenix

   39 reviews

   3.0

   39 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   my huband and i both ordered porterohuse steaks. mine was deoicious my husbands was very bad, mostly grissel, and fat. he did not eat it, after a few bites. he should have said something when we were there, but he did'nt. everything else was good.
   

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6. S

   Sharon

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was very fast. Our waitress was very polite and the prime rib was delicious! We'll go back there for sure for another birthday in a few weeks!
   

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7. J

   Judy

   Portland

   41 reviews

   5.0

   41 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a table of 8 for a birthday celebration and it was great. Drinks from bar took a while to get but they were busy. Dinner for everyone arrived at same time and all was delicious. Thoroughly enjoyed our evening with our friendly waitress
   

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8. D

   Dale

   Chicago

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   I honestly don’t know how this restaurant gets 5 star reviews. I gave it 2 stars overall but only because our waitress was so nice. Our crab cake appetizers were decent. Salads were good, but all of us ordered twin lobster tails and steaks. Every steak was overcooked. They put lots of pepper on the lobster tails and dry them out. You don’t season lobster with pepper. A little paprika for garnish is what’s typically used. The lobster can stand on its own. I ordered a filet medium rare. It came out well done. They remade it but it was medium well. My guests ordered theirs medium and they were well done. You’d think a steak house would know how to cook a steak. My baked potato was cooked perfectly though. The photos online and on the menu are beautiful. Too bad the cooks don’t deliver food that looks like that.
   

   Black Angus Steakhouse - ArrowheadResponded on December 10, 2024

   Thank you for your feedback, Dale. While we’re glad you had a positive interaction with our team member and enjoyed some of the dishes, we’re disappointed that the steaks and lobster tails didn’t meet your expectations. Your comments are important in helping us improve. Please share your contact information with us at our website so we can address your concerns.
   

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9. S

   Sue

   VIP

   Seattle

   43 reviews

   5.0

   43 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   They had several special Meal options and we all enjoyed them. It was the day after Thanksgiving, which they were open for and super busy, yet all the employees (who had to be exhausted) were courteous. Since we had waited too long to get reservations for Thanksgiving this year, we made sure we were on the list for next year.
   

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10. R

    Rebecca

    Phoenix

    1 review

    3.0

    1 review

    Dined on November 29, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Have eaten at Black Angus several Thanksgivings, has been my place of choice. Not so much this year. Service was poor (three requests for a missing set of silverware for one of the party, did not arrive until ten minutes or more after food arrived, for example). The special turkey dinner (what I usually get) was good once one could get around the saltiness of the gravy, not a problem in the past. I think maybe Black Angus tried to take too many reservations for the day(?).
    

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