Bisuteki Tokyo Japanese Steak House - Marriott Hotel Cambridge

Review summary

1. OT

   OpenTable Diner VIP

   Greater Boston3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   The bartender was amazing while we waited for our table, very friendly. The server was pushy throwing hot soup at us like nurse ratchet. The chef was rude saying “HELLO ANYONE HOME” to two women at our table while they were trying to order. The chef didn’t do the normal hibachi fun stuff like toss the zucchini or sake stream when the other chefs did it. We all felt like we missed out. The steak was overcooked. The server argued about the tip we gave them in front of the restaurant and we explained our concerns. The fire suppression hood didn’t work and the grill was greasy near the drain. I can’t go back here. Where did all the good hibachi restaurants go?
   

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2. D

   Deanna

   Greater Boston9 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Luckily it won’t deter us as we are frequent patrons of the restaurant. However for a 6:30 reservation, it wasn’t even 90 minutes and we were being asked to move to a booth. I had two sips of my drink left. It was completely rushed from the moment we walked in (and we were 10 min early for the res). They didn’t even give us two min to scan the drink menu and wanted our food order. They did not ask us if we wanted dessert, just brought the bill. And again rushed us out after to the point where I felt uncomfortable and was expecting herds of patrons lined up when we left. But that was not the case. There were a handful of people. Luckily we had one of our favorite chefs and the food was great. But for the service, was a fail.
   

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3. S

   San San VIP

   Greater Boston1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Reservation was at 7:30pm. Was not seated until 8:30pm.
   

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4. OT

   OpenTable Diner

   Greater Boston1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We went on Valentines Day so completely understand that this is not a typical service day. Food was delicious and not bad priced. Our disappointments were with the organization. We had made a reservation but being Valentines Day they threw reservations out the window turning into a first come first serve list hand written at the hostess stand. Unfortunately, I waited in queue until our turn rather than cut ahead as so many others. So when we were finally sat it was two hours past our reservation time. Our chef was friendly, however did not perform any of the hibachi tricks that other tables received. No onion flame tower / volcano. No fancy egg yolk drawings, no tossing of food into our mouths, catching of eggs in their hat, or water bottle spray waterfall. We saw these events happening at the other tables, but our chef just made the food.
   

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5. K

   Karen

   Chicago2 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Fun teppanyaki experience, we went on Valentine’s Day and the service was very efficient if a bit brusque. Lots of food for what you pay, would definitely come back!
   

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6. C

   Charles

   Greater Boston3 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We waited until 7:30pm for a table despite having made a 7pm reservation days earlier. The chef scowled and did not seem to enjoy entertaining us the way some chefs did at other tables. The food was good.
   

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7. D

   Donna VIP

   Greater Boston1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We had to wait 1hr even though we had a reservation and arrived on time for the reservation. We had a small child with us and she was starving. Food was good once we were able to eat.
   

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8. A

   Avery

   New York City1 review

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was good; I got chicken teriyaki hibachi and a caterpillar roll. The birthday music can be pretty loud, but everyone is into it, so it is not so bad. The only complaint I had was we didn't get the vegetable flip or sake thing for our dinner. I thought that would've been nice to have for my Valentine's Day dinner, and it left me disappointed.
   

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9. A

   Alyssa VIP

   San Francisco1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely awful experience. The food had ZERO flavor and the hibachi chef was incredibly rude to us. He had 0 energy or fun, even the kids at our table were bored. He was rude because he actually yelled at my boyfriend in a super rude tone because he wanted everyone to move their plates up to give him food so he put steak on my boyfriends plate and when my boyfriend started pulling it back and saying something to me the chef goes “HELLO??!!” in the NASTIEST tone to put ONE more piece of steak on the plate… it was bizarre. When he came out and asked if anyone else got noodles we asked him if he could get more (we didn’t realize the $30 hibachi only came with steak and vegetables) and he just said “NO! TOO LATE!” again in a super rude tone. I get that we should’ve paid closer attention but it was clearly not too late as he didn’t even start cooking most of the food. He sucked and his food was awful. He didn’t even put seasoning on any of the food except some soy sauce…. It was disgusting and I will absolute never eat there again and recommend against anyone else going there either. We were also rushed out and had people keep coming and asking if they could box the food before we were done and asking if we could pay right that second. Garbage service and food. I really wish we stayed to demand a refund or some sort of compensation for a ruined Valentine’s Day dinner but the line to talk to the only host was huge and we just wanted to get out of there.
   

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10. R

    Robert

    Greater Boston25 reviews

    5.0

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A Wonderfully Delicious Evening Always n entertaining night
    

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