Benihana - Wheeling, IL

Review summary

1. R

   Rea

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All staff friendly and considerate. Food (as always) great.
   

   Benihana - Wheeling, ILResponded today

   Hey Rea! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling! It's great to know that our staff's friendliness and consideration made your visit enjoyable. We're also glad that you found our food to be of great quality. We noticed your rating on value. We strive to provide the best experience for our guests, and we understand that there's always room for improvement. We appreciate your feedback and will take it into consideration as we continuously work to enhance our service. Thank you again for your kind words and for taking the time to share your experience. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
2. J

   Jasmine

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The prices was off it wasn’t what they were advertising
   

   Benihana - Wheeling, ILResponded 2 days ago

   Dear Jasmine! Thanks for the feedback. We're sorry to hear that you felt our prices were not as advertised. We strive to provide the best value to our customers and your comments will help us improve. We're glad you enjoyed the food and we hope to serve you again soon. Best, The Management Team at Benihana - Wheeling
   

   Is this helpful?

   Report
3. R

   Rita

   Alabama

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience! We took our daughter for her 7th birthday and she loved it! The cook was so attentive and really put on a show. Our waiter brought her our ice cream and sand to her and even printed out a family photo! Food was outstanding. Thank you!
   

   Benihana - Wheeling, ILResponded 2 days ago

   Hello, Rita! Thank you so much for choosing to celebrate your daughter's 7th birthday with us at Benihana - Wheeling. We're thrilled to hear that you and your family had an amazing experience and that you enjoyed our food and service. Your kind words mean a lot to us. We strive to provide our guests with memorable dining experiences and your feedback is a testament to our efforts. We look forward to welcoming you back for many more celebrations in the future. Best Regards, The Management Team
   

   Is this helpful?

   Report
4. m

   meredth

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined on December 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I havent been to Benihana in a long time -- It did not disappoint . We went for son's bday and it was a joy . The chef Omar was awesome and the service and food was great ... no complaints thank you for making our meal a memorable experience !!
   

   Benihana - Wheeling, ILResponded on December 4, 2024

   Dear Meredth! We at Benihana are thrilled that you’re happy with our service! We'd love to see you again soon!
   

   Is this helpful?

   Report
5. c

   chere

   Chicago

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All very polite and felt it was traditional experience, which is very nice. Like u got away from this area. Very nice place for entertaining birthday dinner.
   

   Benihana - Wheeling, ILResponded on December 4, 2024

   Hey Chere! We're delighted to know that you had a memorable dining experience at Benihana. Thank you for your kind words and for chosing us for your birthday dinner. We hope to see you again soon!
   

   Is this helpful?

   Report
6. V

   Vivi

   Chicago

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Not as good as other times Orders not brought and had to remind servers. The chef we had this time did not cook stuff well enough such as the shrimp .. slightly raw inside We will still come back but of the many times we have been here this was not the best.
   

   Benihana - Wheeling, ILResponded on November 30, 2024

   Thanks for the review, Vivi! We're really sorry to hear that your recent experience at Benihana - Wheeling didn't meet your expectations. It's disappointing to hear about the issues with your order and the quality of your shrimp. We truly value your feedback as it helps us improve. We're glad to hear that you plan to return, but we want to ensure that your next experience is everything that you expect. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

   Report
7. j

   jennifer

   San Francisco

   3 reviews

   vip
   2.0

   3 reviews

   Dined on November 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Don’t come if you are expecting a hibachi chef. Ours only did a flaming volcano and then proceeded to ignore us. We are used to authentic Hibachi where the chef is interactive and fun. There are a lot of “tricks” that are standard, and this was not hibachi style at all. The server looked annoyed to be there, and no one was welcoming. It’s a nice meal if you aren’t familiar with a true hibachi experience. We were let down.
   

   Benihana - Wheeling, ILResponded on November 30, 2024

   Thanks for the feedback, Jennifer! We're sorry to hear that your experience at Benihana - Wheeling didn't meet your expectations. We strive to provide an authentic Hibachi experience and we're disappointed to hear that we fell short during your visit. We're also sorry to hear about the service you received. We always aim to provide a welcoming and engaging atmosphere, and we regret that we missed the mark this time. Your feedback is valuable to us and we will certainly use it to improve. We hope you'll give us another chance in the future. Best regards, Benihana - Wheeling Management Team
   

   Is this helpful?

   Report
8. A

   Angela

   Chicago

   1 review

   3.0

   1 review

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This was an expected Benihana experience for the most part. My family had fun. More training is needed at this particular location for what vegan means and how to cook for a vegan at the table.
   

   Benihana - Wheeling, ILResponded on November 25, 2024

   Thanks for the feedback, Angela! We're glad to hear that you and your family had a fun experience at Benihana - Wheeling. We're sorry for any confusion regarding our vegan training, we'll definitely look into this. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your insights and look forward to serving you and your family again soon!
   

   Is this helpful?

   Report
9. s

   sheree

   San Diego

   17 reviews

   vip
   3.0

   17 reviews

   Dined on November 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Nice quite location, loved it compared to bust California location. Food was a bit different than California locations but still overall delicious.
   

   Benihana - Wheeling, ILResponded on November 22, 2024

   Thanks for visiting us, Sheree! We're glad to hear that you enjoyed the location and found our food to be delicious. We take note of your feedback about the differences in our California locations compared to our Wheeling branch. We always aim to provide a unique and enjoyable dining experience for our guests. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon.
   

   Is this helpful?

   Report
10. L

    LorieAnn

    San Francisco

    19 reviews

    3.0

    19 reviews

    Dined on November 20, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    They must have been short staffed. Service was not up to par
    

    Benihana - Wheeling, ILResponded on November 21, 2024

    Hello LorieAnn! Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Benihana - Wheeling did not meet your expectations. It's disappointing to learn that our service was not up to par, and we appreciate your patience with us. We strive to provide excellent service to all of our guests and it seems we fell short during your visit. Your feedback is invaluable to us as we continuously strive to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to impress you in the future. Best Regards, The Management Team
    

    Is this helpful?

    Report