Benihana - Westbury, NY

Review summary

1. L

   Lillyan VIP

   New York City52 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Celebrated my wife's birthday with a wonderful meal. Justin treated us beautifully and made the evening very enjoyable. The food and the chef's preparation performance were first class.
   

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2. M

   Michelle VIP

   New York City20 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and fun birthday dinner! Thank you very much!
   

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3. M

   Moji VIP

   Caribbean3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the pleasure of experiencing the Chef’s Tasting, and it was absolutely amazing—10 out of 10! The chef was incredibly interactive, making the experience not just delicious but also so much fun. This spot is perfect for a family night out, a girls’ night, or even a date. Highly recommend!
   

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   Benihana - Westbury, NYResponded 1 day ago

   Hey Moji, We're absolutely thrilled to hear about your amazing experience at Benihana - Westbury, NY! It's wonderful to know that our Chef's Tasting made such a positive impression on you. We always strive to create a fun and interactive dining experience, so it's great to hear that you had a great time. We're also glad to know that you found our food delicious and satisfying. We're thrilled that you recommend us and plan to return. See you soon! Best, The Management Team
   

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4. A

   Andrea

   New York City5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience for our family of 10 celebrating 3 March birthdays. Very accommodating, food delicious. Everyone enjoyed.
   

   Benihana - Westbury, NYResponded 2 days ago

   Thanks for the feedback, Andrea! We're thrilled to hear that you and your family enjoyed celebrating your special days at Benihana - Westbury, NY. It's wonderful to know that our food and service met your expectations. We strive to make every dining experience memorable and it's heartening to know we succeeded on this occasion. We appreciate your feedback and look forward to serving you again soon. Best wishes, The Management Team
   

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5. OT

   OpenTable Diner

   New York City2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   For a big name, the quality, portion sizes, authenticity of the food we ordered and the service we received left a bad taste in my mouth. I understand that food costs are higher now, but I could think of 10 other local places where we would have had better tasting, fresher food. Not a surprise that it was not busy on a Friday evening.
   

   Benihana - Westbury, NYResponded 2 days ago

   Dear Guest! We're really sorry to hear about your experience at Benihana - Westbury, NY. We pride ourselves on the quality and authenticity of our food, and it's disappointing to hear that we didn't meet your expectations this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our services. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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6. MF

   MarciaF

   New York City2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Went to celebrate my daughter's birthday and it wasn't as good as I thought it would be. The teppenyaki chef wasn't animated or anything. Not much interaction. Kind of boring. Service was ok -but we had to wait a bit long to get refills. Waitress really didn't explain the options clearly. So we had to kind of guess what was included, what wasn't. What cost extra?
   

   Benihana - Westbury, NYResponded 5 days ago

   Hi Marcia, Thank you for choosing to celebrate your daughter's birthday at Benihana - Westbury, NY. We're sorry to hear that your experience didn't meet your expectations. We always strive to provide a memorable dining experience and it seems we fell short during your visit. We appreciate your feedback on the service and the chef's demeanor. We're sorry if you felt it wasn't up to our usual standards, and we will work on improving these aspects. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. P

   Poppishh

   New York City8 reviews

   4.0

   Dined on March 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was great;however value of food was a bit high especially for children.
   

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8. AB

   ArielleB VIP

   New York City4 reviews

   1.0

   Dined on March 13, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Went for my four year old daughter’s birthday. Chef had zero personality. Did not do one thing to make us laugh or entertain in the least bit. Manager had nothing to say except each chef is different. Complete disappointment. Table next to us was laughing and having a great time. Had to ask the servers to take away the empty salad and soup bowls. Was completely disgusted by the experience after a $500 check. Beyond awful
   

   Benihana - Westbury, NYResponded 5 days ago

   Thanks for the feedback, Arielle. We're really sorry to hear that your daughter's birthday celebration at Benihana - Westbury, NY didn't meet your expectations. We strive to provide a memorable experience for our guests, and it's disappointing to hear that we fell short. We appreciate your feedback on the service and the food, and we'll definitely take it into account as we continuously work to improve. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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9. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had reservations but were seated late. Our cook was very messy and sloppy. The waiter / waitress service was rushed. Pricing and tipping were confusing. Will not be returning or recommending this restaurant.
   

   Benihana - Westbury, NYResponded on March 11, 2025

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Westbury, NY. It's disappointing to know that your visit was not up to our usual standards, particularly with the seating arrangement and service. We understand how frustrating it must have been to have this experience. We appreciate your feedback as it helps us identify the areas we can improve. We're constantly working on our service and we hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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10. OT

    OpenTable Diner VIP

    New York City8 reviews

    1.0

    Dined on March 1, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    We opted for a standard dinner table (outside of the hibachi area), and our server was on his second week. He needed a LOT more training. Our drinks weren’t served until entrees came out, two of our orders were wrong, and it was just an overall nightmare and way too long of a dining experience than necessary. We had to continue reminding or server of very simple things. The menu is also pretty limited unless you’re just there for Hibachi.
    

    Benihana - Westbury, NYResponded on March 8, 2025

    Dear Guest! We're really sorry to hear about your recent experience at Benihana - Westbury, NY. It sounds like we didn't meet your expectations, especially with the service and the timing of your meals. We appreciate your feedback and will definitely look into these issues. We hope to have the opportunity to make it up to you in the future. Best, The Management Team
    

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