Benihana - Troy, MI

Review summary

1. OT

   OpenTable Diner

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   My waiter was terrible this was my first time ever having a bad experience
   

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2. R

   Rhonda

   Austin

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have enjoyed many birthday celebrations here over the years. Love the entertainment of teppanyaki cooking and the great food.
   

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3. D

   Dawn

   Detroit

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Bathrooms was nasty . The waitress was horrible had to get the manager took forever to get the basic things and place was empty. She just wasn’t doing her job . We went to bar just to get sugar and soy sauce because we ask the waitress 3 times and she never brought it. Took my son’s empty glass told him he was bringing him another drink . Took 30 minutes to get it . Im good on Benihana for awhile second bad experience within one month
   

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4. A

   Amanda

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, Great meal - overall great experience!
   

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5. B

   Barbara

   Detroit

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The prices seem a little higher this year The salad had to much dressing on it. There was probably about 1/2cup left in the bowl. My soup has less broth than the others and little or no items in it.
   

   Benihana - Troy, MIResponded today

   Hey Barbara! Thanks for the feedback. We're sorry to hear that your dining experience with us didn't meet your expectations. We take pride in our food and it's disappointing to hear that some aspects of your meal were not to your liking. We appreciate your input regarding the salad dressing and the broth in the soup as we always strive to improve. We hope to have the opportunity to serve you better in the future.
   

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6. K

   Katie

   Edmonton

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 1

   Food was delicious, service was friendly and attentive. But restaurant needs an upgrade, it’s so dirty and old. Overall a great night out.
   

   Benihana - Troy, MIResponded 2 days ago

   Thanks for the review, Katie! We're thrilled to hear that you enjoyed the food and service at Benihana - Troy. However, we're sorry to hear that you found our décor and cleanliness to be lacking. We're always looking for ways to improve and your feedback is invaluable to us. We hope to have the opportunity to welcome you back soon for a more modern and clean experience. Best regards, Benihana - Troy Management Team
   

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7. D

   Diana

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had a great time. I would definitely go back.
   

   Benihana - Troy, MIResponded 2 days ago

   Hey, Diana! Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time at Benihana - Troy. It's always a pleasure to serve guests like you who take the time to share their experience. We're glad to know that you enjoyed our food and service. We truly appreciate your support and look forward to welcoming you and your family back soon! Best, The Management Team
   

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8. M

   Marlena

   Dallas

   41 reviews

   vip
   5.0

   41 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very welcoming staff, great service and delicious food
   

   Benihana - Troy, MIResponded 4 days ago

   Hey, Marlena! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our staff and service at Benihana - Troy. It's fantastic to know that you enjoyed our food as well. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best, The Management Team
   

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9. A

   Alexandria

   Detroit

   1 review

   1.0

   1 review

   Dined on November 24, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The experience was terrible! The server sucked. She dropped water on my boyfriend’s shoes didn’t apologize she said “it was just water”. We were there for 1 hour waiting for cook. It took 40 mins to get our drinks. The cook was really good and friendly. The server took 1 hour after our food was done to bring us our bill. She did not even care that we were all standing up waiting for our bills. She didn’t get refills on drinks. She didn’t even check on us while the cook was there. She never brought us our salads. Won’t be going back!
   

   Benihana - Troy, MIResponded 7 days ago

   Hey Alexandria! Thanks for the feedback. We're really sorry to hear about your experience at Benihana - Troy. It's disheartening to hear that we didn't meet your expectations, especially regarding our service. We strive to provide top-notch service and it's clear we fell short during your visit. We appreciate your patience and understanding, and we're truly sorry this happened. We'll take your comments into account as we strive to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to serve you better. Best, The Management Team
   

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10. R

    Ramonita

    Detroit

    1 review

    2.0

    1 review

    Dined on November 24, 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 1

    My ratings came because for this restaurant to be so expensive I have been there 4x this yr alone and the bathrooms are extremely disgusting and makes you not want to eat there if you go to the bathroom first before eating. And staff is cleaning and still always dirty
    

    Benihana - Troy, MIResponded 7 days ago

    Hey Ramonita! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Troy. It's disappointing to know that you found our facilities and the cleanliness lacking. We appreciate your feedback as it helps us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to make your next visit a better one. Best regards, Benihana - Troy, MI Management Team
    

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