Benihana - Troy, MI

Review summary

1. KL

   KarimL

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had reservations for 7:30pm, we were seated at 8:15pm. My wife ordered the margarita that was basically lemon water and we asked to be changed to sprite which took 20 minutes after multiple reminders. I ordered the wagyu beef specialty entree with 6 course meal. The wagyu beef was very chewy and not at all like wagyu. When we complained the manager did not even have the courtesy to come and have a discussion. The servers were in a hurry , they gave us the bill even before serving us the ice cream and Japanese tea which was included in our meal. Worst experience.
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for visiting us, Karim! We're truly sorry to hear about your experience at Benihana - Troy, MI. It's clear from your feedback that we did not meet your expectations, especially in terms of service and food quality. We take your comments seriously and will use them to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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2. S

   Sandra

   Grand Rapids

   8 reviews

   3.0

   8 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Poor service, also must have been a new chef, cooking was backwards, got appetizer almost last. The food was good, but prices have really skyrocketed.
   

   Benihana - Troy, MIResponded 3 days ago

   Hi Sandra, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Troy, MI, but we're truly sorry that the service did not meet your expectations. We pride ourselves on delivering exceptional service to all our guests and it seems we missed the mark during your visit. Your feedback regarding the ordering and the cooking techniques is greatly appreciated and will be taken into account as we continuously strive to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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3. PP

   PaulaP

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was amazing at Benihana! I forgot how good it was. Our Chef Mauricio did a great job with cooking and presentation. And the flavors - out of this world! Can we say choo-choo?!!
   

   Benihana - Troy, MIResponded 5 days ago

   Hey Paula, Thank you for your glowing review! We're overjoyed to hear that you had an amazing experience at Benihana - Troy, MI. It's fantastic to know that our Chef's work stood out and you enjoyed the flavors. We're glad you enjoyed the food and we can't wait to welcome you back for another choo-choo! Best, The Management Team
   

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4. Y

   Yvette

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   Restaurant and bar area was very dirty and unsanitary. I watched servers make drinks in the same mixer without washing them out. Basically mixing alcohol from other drinks. I watched them touch garnishes without cleaning their hands. It looked as if the restaurant isn’t being managed properly. 
   

   Benihana - Troy, MIResponded 1 day ago

   Hello Yvette, We're truly sorry to hear about your recent experience at Benihana - Troy, MI. We strive to provide a clean and comfortable environment for our guests, and it's clear that we fell short during your visit. We appreciate your feedback about the cleanliness of our restaurant and bar area, as it helps us identify areas where we can improve. We also take your comments about our service seriously and will use them to improve our standards. We hope you'll give us another chance to show you the high-quality dining experience we're known for. Best regards, The Management Team
   

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5. G

   Gina

   VIP

   Detroit

   12 reviews

   5.0

   12 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very impressed!! Organized fast and enjoyable !! ❤️
   

   Benihana - Troy, MIResponded on January 6, 2025

   Hi Gina, We're over the moon to hear about your wonderful experience at Benihana - Troy! It's wonderful to know that you enjoyed our organization, food, and service. Your kind words truly mean a lot to us. We can't wait to welcome you back for another enjoyable dining experience. Thank you for your high ratings!
   

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6. A

   Andrea

   Detroit

   1 review

   2.0

   1 review

   Dined on January 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The entire restaurant was fairly dirty. Our server and our chef did not seem friendly nor that they wanted to be there. Anytime we asked for something (refill, napkins) it seemed like an inconvenience. My daughter did not receive half the items she was supposed to off the kids menu but our server was hard to track down to even get it corrected. We came for my son’s 7th birthday and he did not get a birthday photo or anything. Not a good experience.
   

   Benihana - Troy, MIResponded 6 days ago

   Hi Andrea, thank you for sharing your experience. We're truly sorry to hear about the service issues you encountered. This isn't the standard we strive for, especially during special occasions. Your feedback is invaluable, and we'll address these concerns with our team to ensure improvements. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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7. V

   Victoria

   Detroit

   1 review

   4.0

   1 review

   Dined on January 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was really great! But very very expensive!!!
   

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8. T

   Tricia

   Hawaii

   1 review

   2.0

   1 review

   Dined on January 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reservation was for 8 PM and we were not seated until 9. The floors and walls were dirty. The food was good but the chef’s presentation at the grill was just mediocre. I would not recommend.
   

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9. K

   Kellisha

   Detroit

   1 review

   1.0

   1 review

   Dined on January 1, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Our reservation was at 7:45. When we arrive, the host made us aware that they were running 45 minutes behind in reservation we sat down after our hour. Waiter took our order. Waiter was good but the cook took a long time to come out. The Cook was slow in cooking. We were there for three hours never again.
   

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10. E

    Elizabeth

    VIP

    Chicago

    5 reviews

    3.0

    5 reviews

    Dined on January 1, 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 2

    We had a reservation at 7:30, were not seating until 8:30, and did not complete dinner until 10:30. The chef was great and the food was good but everything just took way too long.
    

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