Benihana - Torrance, CA

Review summary

1. G

   Gretchen

   Denver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience and service on Christmas. Made a reservation 2 months ago, called and confirmed it live on 12/23. Showed up shortly before our reservation time and were told it would be an hour and a half before we could be seated. Manager was not apologetic in the least and offered us a free appetizer if we chose to wait and dine there. The other hosts ignored the customers leaving the manager to handle everything. Lots of upset customers in the lobby having the same experience.
   

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2. OT

   OpenTable Diner

   Los Angeles

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful meal, with fantastic service! the only downside was being seated 45+mins after our reserved time.
   

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3. B

   Brian

   Las Vegas

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Reservations were made hour and a half wait no place to sit outside except for four people there’s 20 people outside waiting in the freezing cold
   

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4. K

   KATHY

   Las Vegas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The restaurant was extremely busy. All servers were very friendly, just not enough staff to provide the service expected at Benihana.
   

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5. C

   Christian

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   We dined for Christmas. The food was good and I am sure the workers did the best they could. However, it was a dreadful experience. We didn't get seated until approximately 50 minutes after our reservation time, then the wait at the teppan grill was unbelievable before the chef came out. We paid full price and generously tipped our servers because once again, I don't believe the mismanagement was their fault. With Christmas we all should pack patience wherever we go, but this was beyond reasonable. Not one accommodation was offered to help our table digest being mishandled like this. We should not have to wait two hours to eat when we had a reservation. Not enough chefs or staff is a problem that needs to be solved, or they need to just close on holidays and call it a day. The food is delicious, but not worth me feeling mishandled or my time disrespected like that again. I hope the restaurant reaches out to bridge the gap to those of us speaking out who trusted their Christmas Day and families with Benihana.
   

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6. R

   Rebecca

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful. Denise and Alvaro were both very attentive to the whole table.
   

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7. N

   Norma

   VIP

   Los Angeles

   19 reviews

   3.0

   19 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Although we had reservations for 8pm, we did not get seated until 9 pm. It was Xmas eve so I guess the holidays can severely impact their schedules.
   

   Benihana - Torrance, CAResponded today

   Thanks for the review, Norma. We're glad to hear that you enjoyed our food and service during your visit to Benihana - Torrance, CA. We understand that special occasions can sometimes cause delays and we apologize for the inconvenience. We appreciate your patience and understanding, and we're pleased to know that despite the situation, you still found value in your experience. We hope to welcome you back soon for a more seamless dining experience.
   

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8. J

   Jorge

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Over an hour wait on my reservation and table wasn't working and had to get moved to another table. 3 hours spent in that restaurant
   

   Benihana - Torrance, CAResponded today

   Thanks for visiting us, Jorge. We're truly sorry to hear about your experience at Benihana - Torrance, CA. It's certainly not the standard we aim to provide. We understand how frustrating a long wait can be, especially when you have a reservation. We're also sorry to hear about the state of your table. We appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future.
   

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9. E

   Ella

   VIP

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We had to wait nearly 70 minutes before we were finally seated. The hostesses were uninviting, rude and entitled. Once we finally got sat the experience was good. We had Diego as our chef and he was awesome. Hard to snap back from a terrible experience with checking in for our reservation + having to wait so long but the food was good.
   

   Benihana - Torrance, CAResponded today

   Thanks for visiting us, Ella. We're really sorry to hear about your recent experience at Benihana - Torrance, CA. It's disappointing to know that the hostess' behavior was not up to par, and that you had to wait despite your reservation. We're glad you enjoyed the food, though, and we hope your next visit is much better. Best, The Management Team
   

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10. J

    Jennifer

    Las Vegas

    2 reviews

    1.0

    2 reviews

    Dined 1 day ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Had a reservation but waited over an HOUR to be seated. What is the point of having a reservation? Then when we tried to pay with a gift card we purchased this week specifically for this meal, they said that their system was not able to process the payment. We had the receipt for the gift card but they were still unable to apply it. Horrible experience all around
    

    Benihana - Torrance, CAResponded today

    Thanks for the review, Jennifer. We're truly sorry to hear about your experience at Benihana - Torrance, CA. We understand your frustration with the reservation wait and payment issue. We're disappointed to know that we fell short of your expectations. We assure you that this is not the standard of service we strive to provide. Your feedback is crucial to us and we will use it to improve our service. We hope you will give us another chance to make it right. Best regards, Benihana - Torrance, CA Management Team
    

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