Benihana - Torrance, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our chef was exceptional.He put on quite a show and met all food restrictions with grace.
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your chef's performance and that he met all food restrictions with grace. We strive to provide exceptional service and it's great to know we hit the mark during your visit. We appreciate your ratings on our food and service. We also note your feedback on the value. We're always working to provide the best experience for our guests and your input helps us do that. Looking forward to serving you again. Best, The Management Team at Benihana - Torrance, CA
   

   Is this helpful?

2. OT

   OpenTable Diner

   Seattle1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a 6:15 pm reservation and showed up on time but still had to wait 75 minutes for our table. When we checked in the host said they were overbooked with reservations and were running about 30 minutes behind, but we waited 75 minutes. We had 3 little kids with us which is why we opted for an early dinner reservation, so to not get seated until 7:30 was a real bummer. A 75 minute wait when you planned ahead with a reservation is completely unacceptable.
   

   Benihana - Torrance, CAResponded 2 days ago

   Dear Guest, we're really sorry to hear about your experience. It's disappointing to hear that we didn't meet your expectations, especially with your reservation and the delay you experienced. We understand the importance of time, especially when you have young children. We apologize for the inconvenience and we appreciate your patience. We're glad to know you enjoyed our food and service. We're committed to providing better experiences for our guests and your feedback helps us do that. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

3. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This restaurant is very unorganized. We had reservations for 5 people, we were seated at a table with 4 chairs. We had to ask for a chair. I asked the waitress for a kids menu, she forgot and came back and asked us for our order. I had to go get my own menu . It took 1 hour for my son to get a refill on his sprite because the waitress kept forgetting.. Then we asked for appetizers that never came. The cook was not prepared and he had to go back to the kitchen a lot to get food. I understand they were busy but for the amount of money they charge. I should not have had to ask repeatedly for things. I don’t think I will be back.
   

   Benihana - Torrance, CAResponded 2 days ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. We understand how frustrating it can be to wait for service and have a misunderstanding, especially when it comes to ordering. We also apologize for the confusion about the kids menu. We're always working on improving our service and your experience is important to us. We hope you'll reconsider and give us another chance to provide you with a better dining experience.
   

   Is this helpful?

4. J

   Jose VIP

   Los Angeles20 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   You make a reservation and still need to wait for a table for over 30 minutes.
   

   Benihana - Torrance, CAResponded 2 days ago

   Hey Jose, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed your experience at Benihana - Torrance, CA. However, we're sorry to hear about your wait time for a table. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We are continuously working on improving our reservation system to ensure a smoother dining experience for our guests. We appreciate your feedback and hope to have the opportunity to serve you again soon. Best, The Management Team
   

   Is this helpful?

5. C

   Carlos VIP

   Los Angeles13 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were very lucky to have a great chef! He made our night. The Filet Mignon and the Sea Side dinners were nice but I think I liked the Shrimp fried rice and the soup and salad were still my favorites.
   

   Benihana - Torrance, CAResponded 2 days ago

   Hey Carlos, Thank you for taking the time to share your experience at Benihana - Torrance, CA. We're thrilled to hear that you had a great time with our chef. We're glad that you enjoyed our Filet Mignon, Sea Side, Shrimp Fried Rice, and Soup and Salad. We're sorry to hear that our Filet Mignon and Shrimp Fried Rice didn't quite hit the mark for you. We appreciate your feedback and will certainly keep your favorites in mind for future menu offerings. We hope to see you again soon! Best wishes, The Management Team
   

   Is this helpful?

6. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   2/10 service Reservations at 7:30pm Seated at 8:47pm Cook came out at 9:50pm Waited for a check….. didn’t leave until 10:59.
   

   Benihana - Torrance, CAResponded 4 days ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's clear that we fell short in providing the prompt and attentive service that we pride ourselves on. We appreciate your patience and understanding, and we're grateful for your feedback as it helps us improve. We hope you'll consider giving us another chance to provide the exceptional dining experience we're known for. Best, The Management Team
   

   Is this helpful?

7. e

   elma VIP

   Los Angeles2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Make reservations at 7:45pm. Got there on time, but the reception still asked as to wait for 30 more mins. What’s the point of making reservation?
   

   Benihana - Torrance, CAResponded 1 day ago

   Hey Elma, Thank you for taking the time to leave us a review. We're really sorry to hear about your experience with the reservation wait time. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We're always looking for ways to improve our guest experience and your feedback is invaluable to us. We hope you'll give us another chance to provide you with a better dining experience in the future. Best, Benihana - Torrance, CA Management Team
   

   Is this helpful?

8. DD

   DanD

   Los Angeles1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Waiter didn’t come to fill up water at all. The cook wasn’t great, didn’t listen and was kind of rude. Steak was undercooked
   

   Benihana - Torrance, CAResponded 5 days ago

   Hello Dan, We're really sorry to hear about your recent experience at Benihana - Torrance, CA. It's disappointing to know that we didn't meet your expectations, especially in terms of service and food quality. We take your feedback seriously and will ensure that we work on these areas for improvement. We hope you will give us another chance to provide a better dining experience. Best, The Management Team
   

   Is this helpful?

9. OT

   OpenTable Diner

   San Diego1 review

   5.0

   Dined on March 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The head chef, Saul, was great and made our overall experience an unforgettable one, the amazing food was a plus. Would choose this location over Downey location every time from now on!
   

   Benihana - Torrance, CAResponded 7 days ago

   Thanks for the fantastic review, OpenTable Diner! We're thrilled to hear that Chef Saul made your experience memorable and that you loved the food. We can’t wait to welcome you back for another amazing meal!
   

   Is this helpful?

10. OT

    OpenTable Diner

    Los Angeles1 review

    1.0

    Dined on March 16, 2025

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    My experience was terrible, they called my party then made us all get up to seat another party. When we were finally seated the cook did come come for another 30-35mins. I’ve been eating here for YEARS. I have never experienced this before.
    

    Benihana - Torrance, CAResponded on March 18, 2025

    Dear Guest, We’re truly sorry to hear about your disappointing experience, especially after being a loyal guest for years. The wait, seating mix-up, and delay with the cook are unacceptable, and we sincerely apologize for how you were treated. Your feedback is incredibly important, and we’ll address these issues with our team to ensure this doesn’t happen again. We deeply regret that this visit didn’t reflect the quality and service you’ve come to expect from us. Thank you for sharing your experience, and we hope you’ll consider giving us another chance to make it right.
    

    Is this helpful?