Benihana - Torrance, CA

Benihana - Torrance, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   2/10 service Reservations at 7:30pm Seated at 8:47pm Cook came out at 9:50pm Waited for a check….. didn’t leave until 10:59.
   

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2. DD

   DanD

   Los Angeles1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Waiter didn’t come to fill up water at all. The cook wasn’t great, didn’t listen and was kind of rude. Steak was undercooked
   

   Benihana - Torrance, CAResponded 1 day ago

   Hello Dan, We're really sorry to hear about your recent experience at Benihana - Torrance, CA. It's disappointing to know that we didn't meet your expectations, especially in terms of service and food quality. We take your feedback seriously and will ensure that we work on these areas for improvement. We hope you will give us another chance to provide a better dining experience. Best, The Management Team
   

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3. OT

   OpenTable Diner

   San Diego1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The head chef, Saul, was great and made our overall experience an unforgettable one, the amazing food was a plus. Would choose this location over Downey location every time from now on!
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the fantastic review, OpenTable Diner! We're thrilled to hear that Chef Saul made your experience memorable and that you loved the food. We can’t wait to welcome you back for another amazing meal!
   

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4. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   My experience was terrible, they called my party then made us all get up to seat another party. When we were finally seated the cook did come come for another 30-35mins. I’ve been eating here for YEARS. I have never experienced this before.
   

   Benihana - Torrance, CAResponded 4 days ago

   Dear Guest, We’re truly sorry to hear about your disappointing experience, especially after being a loyal guest for years. The wait, seating mix-up, and delay with the cook are unacceptable, and we sincerely apologize for how you were treated. Your feedback is incredibly important, and we’ll address these issues with our team to ensure this doesn’t happen again. We deeply regret that this visit didn’t reflect the quality and service you’ve come to expect from us. Thank you for sharing your experience, and we hope you’ll consider giving us another chance to make it right.
   

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5. T

   Terrence

   Los Angeles3 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   The service was significantly delayed due to apparent staffing shortages. I arrived at 8:00 PM and did not leave until 11:35 PM. Unfortunately, there was no acknowledgment or apology from management regarding the extended wait time.
   

   Benihana - Torrance, CAResponded 5 days ago

   Dear Terrence, We sincerely apologize for the extended wait and lack of acknowledgment during your visit. Waiting nearly four hours for your dining experience is unacceptable, and we’re truly sorry for the frustration this caused. Staffing shortages impacted our service, but that’s no excuse for poor communication or lack of apology. Your feedback is invaluable, and we’ll address this with our management team to ensure better communication and service in the future. Thank you for sharing your experience, and we hope you'll give us another chance to provide the quality service you deserve.
   

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6. B

   Brad

   San Diego1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 4
   4. Ambience 1

   We had a 7:30 reservation and were still on waitlist, which ended up being an hour. When the chef finally arrived at the table the grill was off. We had to wait another 15 mins for the grill to warm up. Short story long, we arrived at 7:30 and left at 11:30. No bueno. Would not recommend. The food was very good though.
   

   Benihana - Torrance, CAResponded 5 days ago

   Dear Brad, We’re truly sorry for the frustrating experience you had. Waiting an hour past your 7:30 reservation and then an additional 15 minutes for the grill is unacceptable. We understand how this extended wait impacted your evening, and we regret that your visit took much longer than it should have. While we're glad to hear you enjoyed the food, we clearly missed the mark on service and timing. Your feedback is invaluable, and we’ll work on improving our reservation and table management. Thank you for sharing, and we hope you’ll give us another chance in the future.
   

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7. OT

   OpenTable Diner

   San Antonio1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Our server was horrible but our chef made everything perfect l.
   

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8. b

   brandon

   Chicago1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   everything was good except for the waiting. despite the reservation, there was around 30 min wait to get to the table and the dinner took 2 hours.
   

   Benihana - Torrance, CAResponded 1 day ago

   Hey Brandon, We're really sorry to hear about your experience at Benihana - Torrance, CA. We understand how frustrating waiting can be, especially when you've made a reservation. We're glad to hear that you enjoyed the food and service, but we're sorry that the overall experience was longer than expected. We'll definitely take your feedback into account to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one. Best, The Management Team
   

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9. OT

   OpenTable Diner

   Los Angeles4 reviews

   4.0

   Dined on March 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was great and the service was as well! I had enough food for lunch the next day!
   

   Benihana - Torrance, CAResponded 3 days ago

   Dear Guest, That's awesome to hear! 😊 We're so glad you enjoyed both the food and service—and having leftovers for lunch is always a win! Thank you for sharing your experience, and we can't wait to serve you again soon! 🍽️🙌
   

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10. s

    shelley

    Los Angeles5 reviews

    5.0

    Dined on March 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We’ve been going here every year for our birthdays this year. It felt a little more lively. The staff was friendly, and the atmosphere in general was pleasant.. Our chef Saul what is the best I’ve ever seen. Food was tasty as usual and just seemed like an over experience.
    

    Benihana - Torrance, CAResponded 1 day ago

    Hi Shelley, Thank you for choosing Benihana - Torrance, CA for your birthday celebrations! We're thrilled to hear that you enjoyed the lively atmosphere and found our staff friendly. It's wonderful to know that you found our chef's skills to be top-notch. We strive to provide an enjoyable dining experience for all our guests and your feedback is a testament to our efforts. We hope to celebrate many more special occasions with you in the future. Looking forward to serving you again!
    

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