Benihana - Torrance, CA

Review summary

1. B

   BRIAN

   Las Vegas

   7 reviews

   4.0

   7 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was and usually is good. Pepito was our chef. He knows what he's doing on that grill
   

   Is this helpful?

   Report
2. I

   Isaac

   Los Angeles

   23 reviews

   vip
   4.0

   23 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fun meal, fun service and yummy food, good for parties
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for visiting us, Isaac! We're thrilled to hear that you had a fun meal and enjoyed the food and service at Benihana - Torrance. It's great to know that we could provide a yummy experience for your party. We noticed that you rated us a bit lower on value, and we truly appreciate your feedback. We strive to provide the best experience for our guests and will certainly take your comments into consideration. We look forward to serving you again soon! Best, The Management Team
   

   Is this helpful?

   Report
3. D

   Daija

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our chef Alex was amazing. The food was so delicious and he had great conversation.
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear Daija! Thanks for visiting us at Benihana - Torrance! We're thrilled to hear that you had an amazing experience with our chef and enjoyed our food. We appreciate your feedback on the service, and we'll strive to improve. We look forward to serving you again soon.
   

   Is this helpful?

   Report
4. G

   Gregory

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time and Great food by an excellent chef. What more could you ask for!!
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear Gregory! Thanks for visiting us at Benihana - Torrance! We're thrilled to hear that you had a great time and enjoyed our food. It's always a pleasure to work with our chefs and we're glad they could impress you. We appreciate your high ratings and look forward to serving you again soon.
   

   Is this helpful?

   Report
5. P

   Patricia

   Los Angeles

   14 reviews

   vip
   2.0

   14 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   just a fair experience - long wait for food and drinks. the cook had a horrible dirty apron on :( saw another cook wring a wet dishtowel on carpet in front of customers . so filthy - bathrooms no toilet paper. dirty restaurant in need of a MAJOR CLEAN!
   

   Benihana - Torrance, CAResponded 2 days ago

   Thanks for the feedback, Patricia! We're sorry to hear that your experience at Benihana - Torrance didn't meet your expectations. We take cleanliness very seriously and it's disappointing to hear about the condition of our facilities. We also apologize for the long wait you experienced. We're working on improving our service and the quality of our dishes. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Torrance Management Team
   

   Is this helpful?

   Report
6. L

   Lindsay

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   We had a 7:15 reservation on a weekday and they didn’t seat us until 8:30.
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for the feedback, Lindsay! We're sorry to hear about the delay you experienced during your visit. It's certainly not the standard we aim for at Benihana - Torrance. We appreciate your patience and understanding. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

   Report
7. Y

   Yessenia

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was amazing like always! The only reason I did not give 5 starts is because although we had reservations, the wait time was a bit ridiculous. We waiting about 20 minutes just to be sat down during lunch time (reservations were at 12:30pm). The host was nowhere to be found when we arrived so we waited about 5 minutes till she appeared. Then she started sitting other people before us and after a while we were told we were waiting on our server. Once we sat, the server did take about 10 minutes to come to us and after that, everything was great. They need to h ire more staff
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for visiting us, Yessenia! We're thrilled to hear that you enjoyed our food and found it to be amazing as always. We apologize for the wait time you experienced during your visit. We strive to provide efficient service and it seems we fell short during your visit. We appreciate your patience and understanding and will work on improving our reservation system. We're glad that you had a positive experience and we hope to see you again soon!
   

   Is this helpful?

   Report
8. M

   Marcelyn

   Los Angeles

   20 reviews

   5.0

   20 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef Alex was great at Preparing each guests selection. Just the right amount accompaniment of vegetables and seasonings especially the garlic butter. The meat was vey very tender and delicious 🤤 Thank you Alex you really delivered, as always.
   

   Benihana - Torrance, CAResponded 5 days ago

   Hello Marcelyn! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Torrance. It's great to know that our team was able to provide you with the right amount of accompaniments and seasonings for your guests' selections. We're also glad that you found our meat to be very tender and delicious. Your kind words mean a lot to us and we look forward to serving you again soon. Best Regards, The Management Team
   

   Is this helpful?

   Report
9. J

   Jenifer

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Omg I had the best time. My partner and I took our 9 month old baby girl and she had a blast. Ate everything we were eating. Enjoyed the show very much. We went during the week which I think is best to take your kids in since it’s less people.
   

   Benihana - Torrance, CAResponded 5 days ago

   Hey, Jenifer! Wow! We're over the moon to hear that you and your partner had a great time at Benihana - Torrance. We're thrilled that you enjoyed your meals and the show. It's wonderful to know that you and your little one had a great time with us during the week. We strive to make every family's experience memorable and it sounds like we hit the mark with you. Thank you for your kind words and high ratings. We can't wait to welcome you and your little one back! Best, The Management Team
   

   Is this helpful?

   Report
10. M

    Margie

    Los Angeles

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Alex, our chef, was amazing! Everything was cooked to perfection! Absolutely delicious!
    

    Benihana - Torrance, CAResponded 5 days ago

    Dear Margie! Thanks for the feedback! We're thrilled to hear that you had a great experience with our chef at Benihana - Torrance. It's wonderful to know that everything was cooked to perfection and that you enjoyed every bite! Your kind words mean a lot to us. We look forward to serving you again soon.
    

    Is this helpful?

    Report