Benihana - The Woodlands, TX

Review summary

1. B

   Bethany

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a company Christmas dinner with our team. The wait staff and chef were amazing. They made us laugh and never missed a beat on service. So glad we came to this location.
   

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2. C

   Cindy

   VIP

   Denver

   10 reviews

   5.0

   10 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Take your time. The service was slow, but worth the wait.
   

   Benihana - The Woodlands, TXResponded on December 9, 2024

   Thanks for visiting us, Cindy! We're thrilled to hear that you found the food and service worth the wait at Benihana - The Woodlands. We always strive to provide the best dining experience for our guests, and we're glad that we could meet your expectations. We appreciate your patience and understanding. We look forward to serving you again soon! Best regards, Benihana - The Woodlands Management Team
   

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3. N

   Nicole

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was not busy at all, but it took 30 minutes for them to seat us when we had a reservation for 12:30. They ended up shoving 10 people at our table when they are only made for 8. Our server was forgetful and never came to check if we had everything we needed. We had to get up to go find someone to get my kids their steamed rice. The chef was fun and the food was alright. The portions have definitely gotten smaller, but the prices have gone higher. I’m not sure that I’ll be back after this experience.
   

   Benihana - The Woodlands, TXResponded on December 9, 2024

   Hey, Nicole! Thank you for sharing your recent experience at Benihana - The Woodlands. We're sorry to hear that your visit didn't meet your expectations, especially regarding the service and the seating timing. We also regret that the chef's performance wasn't up to par. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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4. J

   Julia

   Toronto

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good time with the fam at Benihana! From the hostess, to servers, and the super talented hibachi chefs this place is awesome.
   

   Benihana - The Woodlands, TXResponded on December 4, 2024

   Dear Julia, we are delighted to hear that you enjoyed your experience at our restaurant! We are thrilled that our chef and his team made your visit special. Thank you for your kind words and for choosing to dine with us.
   

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5. A

   Anabel

   Houston

   1 review

   4.0

   1 review

   Dined on December 2, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was our first time ever going to a Benihana, and it was a bit under whelming. The staff were nice and we're attentive. However, the food was not the best it was tolerable. Personally, I had the sushi while the rest of my family had what they cook in front of you. I enjoyed my sushi, but from what I tried of what my family had on what was cooked, it was just not what we were expecting. The best wording I can put is that it wasn't the most flavorful thing. It was a fun thing to try once, but most likely not again.
   

   Benihana - The Woodlands, TXResponded on December 4, 2024

   Dear Anabel! We are thrilled to hear that you enjoyed the food but we are very sorry for the inconveniences you encountered. Your feedback is valuable to us. Thank you for your review and we look forward to welcoming you again soon!
   

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6. C

   Craig

   New York City

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great family experience. Chef was fantastic! Attentive staff.
   

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7. K

   Karen

   St. Louis

   3 reviews

   3.0

   3 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Be prepared to wait if dinner. 35 minutes after reservation time to sit. Two hours from reservation before we got food. It was a 3 hour endeavor. Food was good and staff kept apologizing. Chef was good.
   

   Benihana - The Woodlands, TXResponded on November 28, 2024

   Thanks for the feedback, Karen! We're sorry to hear about your experience, especially the long wait time and the delay in receiving your food. We strive to provide prompt service and delicious meals, and we regret that we fell short during your visit. We appreciate your patience and understanding. We hope to have the opportunity to provide a better experience on your next visit.
   

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8. P

   Pamela

   Houston

   15 reviews

   2.0

   15 reviews

   Dined on November 27, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   Chef said he was new. But removing food from a plate eaten off of, putting it back on grill, then to someone else’s plate was too much! Glad it wasn’t no one in my group.
   

   Benihana - The Woodlands, TXResponded on December 10, 2024

   Thanks for the feedback, Pamela! We're sorry to hear that your experience with us didn't meet your expectations, especially regarding the plating of your food. We want all our guests to have a memorable dining experience, and we regret that we fell short in this instance. We will certainly take your comments on board and work on improving our service. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - The Woodlands Management Team
   

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9. K

   Kevin

   Houston

   15 reviews

   4.0

   15 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything in terms of food quality and table service; however, it took nearly 3 hours for our dinner experience. It appears that a staffing shortage may have been the cause. Hopefully, this was an isolated case and will be resolved soon.
   

   Benihana - The Woodlands, TXResponded on November 26, 2024

   Hi Kevin! We're really sorry to hear about your recent experience at Benihana - The Woodlands. We strive to provide top-notch food and service, and we're sorry to hear that we fell short during your visit. We take your feedback seriously and will use it to evaluate and improve our service times and staffing levels. We hope this was an isolated case and we'll do our best to provide you with a better dining experience in the future. Thank you for your feedback, it helps us improve. Best regards, The Management Team
   

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10. D

    Douglas

    Houston

    1 review

    4.0

    1 review

    Dined on November 24, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Food was good but the cook needs to work on her presentation
    

    Benihana - The Woodlands, TXResponded on November 25, 2024

    Hello, Douglas! Thank you for taking the time to share your experience at Benihana - The Woodlands. We're glad to hear that you enjoyed the food, but we're sorry to hear that our presentation didn't meet your expectations. We appreciate your feedback and will definitely take it into consideration as we continually strive to improve our culinary offerings. We hope to have the opportunity to serve you again soon. Best, The Management Team
    

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