Benihana - Short Hills, NJ

Benihana - Short Hills, NJ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. g

   gabby

   Atlantic City1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Terrible food was terrible service was terrible and manger was nasty. My waitress was absolutely terrible and mean 
   

   Benihana - Short Hills, NJResponded 1 day ago

   Thanks for visiting us, Gabby. We're truly sorry to hear about your experience at Benihana - Short Hills, NJ. We pride ourselves on our food and service, and it's disheartening to know that we fell short during your visit. We take your feedback seriously and will address this internally to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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2. M

   Michael VIP

   New York City4 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We have been to Benihana many times over the last 30 years. This was one of our best experiences ever. Our chef, a delightful Burmese gentleman named Soe, was very engaging and prepared a wonderful meal and spectacle. Our waiter Kevin greeted us warmly and served us energetically. Thank you Benihana for a wonderful family dinner.
   

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3. N

   Nigel

   New York City1 review

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was amazing but service was terrible. Waitress was very rude and had an attitude.
   

   Benihana - Short Hills, NJResponded on March 31, 2025

   Thanks for the feedback, Nigel. We're thrilled to hear that you enjoyed the food at Benihana - Short Hills, NJ. However, we're truly sorry to hear about the service you received. We always strive to provide top-notch service to our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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4. M

   Michael

   New York City5 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great birthday experience for my daughter and her large groups of friends. This restaurant is great for parties of 6 or more. Fun atmosphere. Tasty food and drinks. Friendly and very accommodating staff. The hostesses were on top of everything. They greeted guests and attended to their needs. The chef at our table was personable. Our server was great and worked well with our large teenage party. Thank you for an enjoyable and fun birthday dinner. We will be back!
   

   Benihana - Short Hills, NJResponded on March 30, 2025

   Hey Michael, Thank you so much for choosing Benihana - Short Hills, NJ for your daughter's birthday celebration! We're thrilled to hear that you and your group had a great time and enjoyed our fun atmosphere, tasty food and drinks, and friendly staff. It's always our pleasure to accommodate large groups and we're glad we could be a part of your memorable dining experience. We look forward to welcoming you back for more celebrations in the future! Best, The Management Team
   

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5. A

   Alhashr

   New York City2 reviews

   5.0

   Dined on March 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family had an amazing time. We def have plans on returning, and to that location specifically.
   

   Benihana - Short Hills, NJResponded on March 30, 2025

   Hello Alhashr, We're overjoyed to hear that you and your family had an amazing time at Benihana - Short Hills, NJ! It's wonderful to know that you plan on returning and that we were able to make your experience memorable. Your high ratings for our food, service, and value are truly appreciated. We can't wait to welcome you back. Best Regards, The Management Team
   

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6. T

   Tolani

   Washington DC4 reviews

   3.0

   Dined on March 25, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was just okay. The service was not bad but I do think Benihana needs to step it up as far as cleanliness of the restaurant. Menus were sticky, table had crumbs. For the price point, the restaurant overall should be cleaner
   

   Benihana - Short Hills, NJResponded 1 day ago

   Hey Tolani, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food at Benihana - Short Hills, NJ. However, we're sorry to hear that you found some areas of the restaurant lacking in cleanliness. We strive to provide a clean and enjoyable dining experience for all our guests, and we will certainly address this issue. We appreciate your input as it helps us to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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7. D

   Daisy VIP

   New York City6 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very busy. Our reservation was for 7pm. We were not seated until 7:30pm. The chef didn't arrive until 8:30pm. The waitress was nice but did forget soups and salads causing her to go back in the kitchen so I could receive both a soup and salad for me and a salad for my husband. Chef Ryan was outstanding. He was very entertaining. He was fully engaged and our table thoroughly enjoyed him. The Tuna Steak my husband ordered was delicious! Although, there was a long wait our Chef made it worthwhile.
   

   Benihana - Short Hills, NJResponded on March 25, 2025

   Thanks for the review, Daisy! We're thrilled to hear that you and your husband had a great time at Benihana - Short Hills, NJ. It's great to know that you were able to enjoy a delicious meal and our chef's performance made your experience even better. We apologize for the delay in seating and the oversight with your soups and salads. We appreciate your patience and understanding. We're looking forward to your next visit!
   

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8. R

   Reid

   New Jersey1 review

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Benihana staff for making a fabulous sweet & sour sixteen party so special for Emmie - Reid Anderson & family.
   

   Benihana - Short Hills, NJResponded on March 30, 2025

   Hello Reid, Thank you for choosing Benihana - Short Hills, NJ for your sweet sixteen party! We're thrilled to hear that you and your family enjoyed your special day with us. Your kind words and high ratings are greatly appreciated. We look forward to welcoming you back for more memorable celebrations in the future. Best regards, The Management Team
   

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9. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I’ll start with the only nice thing I have to say: I’ve been here a few times before and had an average to good time. Unfortunately, last nights experience was genuinely that bad I don’t think I’d ever want to go back to any Benihana ever again. We had an 8pm reservation and we didn’t get seated until 8:45pm. We were not given any updates as to how long it would take to be seated. We then get to our table and have to wait another 45 minutes before the chef shows up to the table. The chef himself tells us that he is over worked and stressed because they don’t have enough staff to adequately serve the amount of customers they’re trying to seat. I felt bad for him but also didn’t feel good to hear when you’re about to spend $75 pp for a meal. He then rushed to cook all our food. Shrimp was undercooked and chewy, rice was burnt and hurt my tooth. I asked for my steak to be cooked medium rare and some pieces were basically blue. Every aspect of this experience was so bad. And we weren’t offered a discount, or even an apology from anyone for how terrible of an experience we were being provided. Obviously other customers were also frustrated by this experience. We even witnessed the manager calling the police on 3 female customers. I’m not sure what happened but the 3 customers were at least handling themselves with dignity. The manager was acting like a hot mess and think he should probably find a new job outside of hospitality and away from other people. He embarrassed himself.
   

   Benihana - Short Hills, NJResponded on March 24, 2025

   Dear Guest, We sincerely apologize for your recent experience at Benihana. This is not the level of service or quality we aim to provide. We understand how frustrating it must have been to wait so long, and we regret that your meal did not meet expectations. Staffing challenges should never impact our guests’ dining experience, and we are actively working to address these issues. Your feedback is invaluable, and we will be reviewing this situation with our team to ensure improvements are made. We truly appreciate your past visits and hope to have the opportunity to provide a much better experience in the future. Best, The Management Team
   

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10. D

    DAVID

    New York City1 review

    5.0

    Dined on March 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Upon arrival, we were the only diners there, so we had a private table and chef. Very nice!
    

    Benihana - Short Hills, NJResponded on March 24, 2025

    Hello David, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us at Benihana - Short Hills, NJ. It's always our pleasure to provide a memorable dining experience for our guests. We're glad that you appreciated the chef's table and the service. We look forward to serving you again soon. Best regards, The Management Team
    

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