Benihana - Scottsdale, AZ

Review summary

1. B

   Brittani

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience was horrible service was super slow , the vent for the smoke above us must have been broken because it was so smoky in my face the whole night I was coughing it was gross my glasses were full of grease it was horrible!!! Service was the worst very slow and forgetful! I asked about the fan twice and was ignored! Just had to endure the smoke it’s never been like that when we go to Benihana’s. We will not be going back and will make sure to tell everyone who asks how it was that it was horrible and to not go! Was not worth the money and it’s crazy expensive for the experience and horrible service! Get better Benihanas if you are going to charge so much!
   

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2. K

   Karen

   VIP

   Phoenix

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had to wait almost an hour after our reservation time to be seated but once seated it was a wonderful experience.
   

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3. A

   Albert

   VIP

   New York City

   21 reviews

   4.0

   21 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was good but it was slow being seated even though we had a reservation. Need to allow at least 45 minutes to be seated. I felt sorry for families with kids.
   

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4. T

   Trey

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Horrible time was waiting for 2 hours for food and another 30 minutes just to get a box and the check couldn't even enjoy the food because they got it wrong and it took another 1 hour minutes just for them to put it on the grill ended up not eating because by the time they told us they were putting it in the grill it was 11:15 we got in at 8:30
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Thanks for the review, Trey. We're truly sorry to hear about your recent experience at Benihana - Scottsdale, AZ. It's disappointing to learn that we fell short in providing you with the timely service we strive for. We understand how frustrating it must have been to wait for your food and receive it inaccurately. We appreciate your patience and understanding. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to make it right.
   

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5. K

   Katherine

   VIP

   Phoenix

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We had a reservation at 6pm - 20 mins had gone by and went to the hostess station and they informed us they are running 40 mins behind it would of been nice if they had informed us of that. Our server was extremely slow and the cook was ok.  Have been coming to this location for 20 years and last night was the worst service and the people not informing of us that they were running behind it ruined the entire evening. 
   

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6. C

   Cary & Valerie

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always have an awesome time when I visit! My husband brought me here for Valentine’s Day! The chef was great! Ty for an wonderful experience 🥰🥰
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Thanks for the review, Cary and Valerie! We're thrilled to hear that you and your husband had an awesome experience celebrating Valentine's Day at Benihana - Scottsdale, AZ. We're glad you enjoyed our chef's performance and felt the value for the money. Your kind words mean a lot to us and we look forward to welcoming you back for more memorable experiences.
   

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7. K

   Kedric

   Oklahoma City

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our 12th anniversary at Benihana & it was my wife's 1st time ever going...she absolutely loved it. The experience & food was top notch!
   

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8. G

   Giavanna

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Waited 40 minutes before we got a server and another 20 for drinks. Dylan put our order in wrong for drinks and food. Ordered a drink with pomegranate and he asked if grenadine was ok? Cook took an hour plus cooking our food and he was obviously new. No tricks or show at all. Left before ice cream was offered, didn’t want to wait another 20 minutes for it.
   

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9. D

   Dylan

   Phoenix

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Good food and lovely show. Great special occasion idea or just go try something fun.
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Hello Dylan, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and special occasion show at Benihana - Scottsdale, AZ! We always aim to create memorable experiences for our guests. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team at Benihana - Scottsdale, AZ
   

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10. K

    Kelly

    Phoenix

    7 reviews

    5.0

    7 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful experience celebrating my husband’s birthday. Service was excellent from the walk in the front door until the ice cream was served. We had a variety of food and it was all delicious. We would highly recommend for a celebration.
    

    Benihana - Scottsdale, AZResponded 5 days ago

    Hi Kelly, We're absolutely thrilled to hear that you and your husband had a wonderful birthday celebration at Benihana - Scottsdale, AZ! It's heartwarming to know that our service and food met your expectations. We're glad that you enjoyed our variety of food and found everything delicious. Your high recommendation means a lot to us and we look forward to serving you again for many more celebrations in the future. Thank you for your kind words and high ratings!
    

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