Benihana - Scottsdale, AZ

Benihana - Scottsdale, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dennis VIP

   Toronto3 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We ordered a 6 course dinner. The entree came out before the soup and salad completely out of order. By the time our barely warm soup came out with the salad, our entree was cold. Then the dips did not come out. We had to ask for them. It was the worst experience we ever had at Benihana’s. Also my wife ordered a hot sake at start of our meal and that never came out, I had to go to counter and ask for it.
   

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2. C

   Chris

   Fort Lauderdale3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time with the family my kids love it here chef Tony always does a great job
   

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3. W

   Wendy VIP

   Surrey27 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   This Benihana has dropped down the quality list in the last few years! Our party had Eric, an inexperienced and humorless chef who couldn’t get anything right and was crazy clumsy. We had to send the food back. Chicken and steak poor quality and overcooked. SO NOISY! Couldn’t hear ourselves speak. Never go back again.
   

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4. G

   Giuseppe

   Phoenix2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Not good it was like we were intruding on the service and the chef
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Thanks for visiting us, Giuseppe. We're truly sorry to hear that your experience at Benihana - Scottsdale, AZ didn't meet your expectations. We strive to provide excellent service and delicious food, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

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5. G

   Gbaby

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very good and clean I love it even the  manager was out helping 
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Hey Gbaby, We're thrilled to hear that you had a positive experience at Benihana - Scottsdale, AZ! It's great to know that our cleanliness and service team made your visit enjoyable. We always strive to provide the best for our guests and your feedback is a testament to our efforts. Thank you for your kind words and we look forward to serving you again soon! Best, The Management Team
   

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6. D

   Daniela

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great experience and food!! will definitely come back
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Hey Daniela, We're over the moon to hear that you had a great experience at Benihana - Scottsdale, AZ! It's fantastic to know that you enjoyed our food and service. We always strive to provide our guests with an unforgettable dining experience, and your kind words are a testament to our efforts. We can't wait to welcome you back for another great experience. Best, The Management Team
   

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7. J

   Jeffrey

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience of sitting at a community tempanyaki and sharing with others is a great experience. The food, drinks and service was phenomenal. Great place to bring the kids, great place to bring your first date, great place period.
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Hello Jeffrey, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your time at our tempanyaki and that you appreciated our food, drinks, and service. It's always a pleasure to serve a community of guests and we're glad to hear that you felt the experience was great for bringing loved ones, a date, or even a business meeting. We look forward to welcoming you and your guests back for more memorable experiences at Benihana - Scottsdale, AZ. Best regards, The Management Team
   

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8. R

   Rick

   Unspecified6 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time! Love the staff here and the food is always amazing!.
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Hello Rick, Thank you for taking the time to leave such a fantastic review! We are thrilled to hear that you had a great time at Benihana - Scottsdale, AZ and that you enjoyed our food and found our staff to be wonderful. We take pride in our commitment to providing the best possible experience for our guests and it's always rewarding to hear when we've succeeded. We're also pleased to know that you appreciated our new ownership. We truly believe in maximizing our guest's experience and providing a memorable dining experience, and we're glad you see the value in our restaurant. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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9. J

   John

   Phoenix1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and fun! One of our favorite places to be with friends. Lots of options for food and drinks.
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Thanks for visiting us, John! We're thrilled to hear that you enjoyed your experience at Benihana - Scottsdale, AZ. It's fantastic to know that our food and drinks offered a variety that suited your needs and preferences. We're glad you found our place fun and with great friends. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Benihana - Scottsdale, AZ Management Team
   

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10. C

    Cheryl

    Phoenix4 reviews

    3.0

    Dined 4 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Food was good, but we ordered 6 course meal for me and five course for my husband. It was my birthday so I got $30 off. I’m sure if you had a more experienced cook it would’ve been better experience. We had a young guy didn’t seem like he knew what he was doing. And also when you order with first guy, you can’t understand what they’re saying. They talk fast and it’s loud. Chef asked everyone if they want chicken or shrimp in everyone’s rice. Everyone said yes. When you got bill we all shared a chicken breast cut up in rice for and extra $7 each person. I would’ve got steamed rice saved $14. And then as far as dinner nothing was done together. We got soup, salad which is good. But then he gave us only rice, then serving of onions alone when rice was eaten. Then came I think shrimp bits. Than when that was eaten. Chicken came. Then steak was on plate alone. Then at end he put eggplant or zucchini pieces. It would’ve been nice to get most of rice, meat n vegs together. It was a slow process. Tricks didn’t work that great. I’m sure we ate egg shells from the two or three broken eggs. My dinner was $52 jumbo shrimp, not shrimp bits like I got and chicken n filet mignon. People got food like small shrimp they didn’t even order. The guys got extra rice on their plate and in bowl. I think we’ll not go back. And bill was like $110-$120. Not the experience I expected there
    

    Benihana - Scottsdale, AZResponded 1 day ago

    Thanks for the feedback, Cheryl. We're glad you enjoyed the food, but we're sorry to hear that your birthday meal and overall dining experience did not meet your expectations. We always aim to deliver a memorable experience, and we're sorry if we fell short this time. We also appreciate your comments about our service and portion sizes. Your feedback is important to us and we will take it into consideration as we strive to improve. We hope you'll reconsider and give us another chance to provide you with the experience you were expecting. Best regards, Benihana - Scottsdale, AZ Management Team
    

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