Benihana - Schaumburg, IL

Review summary

1. V

   Vanessa VIP

   Chicago19 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   First time going on a Sunday for lunch. We went at an off time being 2pm so it wasn't busy. Our server was a little pushy and or just seemed to be in an over all rush. Our salads came out later than everyone else's and the soup tasted very off, as if it was the bottom of the barrel/old. The cook was good, but you could tell he didn't want to be there. I noticed he had different tricks than I had seen in the past - this was a positive. However, he did cook the items differently, from the way he cut the veggies to seasoning, lack of flavor. I know a gentleman at our table made the comment he, "does not like sesame seeds" - odd thing to share in the middle of cooking and while others are joining you, but I wonder if that impacted the chef. Manager on duty was very helpful when it came time to closing out my check as I had several promotional gift cards that needed to be manually entered. She was swift and polite. I asked for a to go cup for my ice tea as I only drank half of my first one and they brought me a second one. The Bartender was very kind and friendly as I felt more comfortable asking him for a to go cup over our server.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Hello Vanessa, Thank you for taking the time to share your experience at Benihana - Schaumburg, IL. We're glad to hear that you enjoyed your time with us, and we're sorry to hear about the issues you encountered. We appreciate your feedback regarding our service and food, and we'll certainly look into these matters. We're also pleased to hear that our staff was helpful and courteous. We hope to welcome you back for a better experience in the future. Best wishes, The Management Team
   

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2. M

   Marcia VIP

   Las Vegas5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time at Benihana’s. The chef was great, and the food was delicious.
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Thanks for the feedback, Marcia! We're thrilled to hear that you had a great time at Benihana - Schaumburg, IL. Your kind words about our chef and food are greatly appreciated. We strive to provide our guests with top-notch service and delicious meals, and it's wonderful to hear we hit the mark during your visit. We can't wait to welcome you back for another delightful dining experience!
   

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3. C

   Connie

   Chicago6 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We go to Benihana for all our birthdays and are never disappointed
   

   Benihana - Schaumburg, ILResponded 3 days ago

   Hi Connie, Thank you so much for choosing Benihana - Schaumburg, IL for your special occasions. We're thrilled to hear that we've never disappointed you. We're also glad to know that you find our food and service to be top-notch. We noticed that you rated our value a bit lower and we appreciate this feedback. We strive to provide the best experience for our guests and will certainly take your comments into consideration. We look forward to serving you again soon. Best regards, Benihana - Schaumburg, IL Management Team
   

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4. D

   David

   Chicago2 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We have been going to various Benihanas for decades, including at this location. They are always consistent in their service, food quality, cleanliness, and value and our most recent experience was no different. We were a group of 8, four couples, coming from the Chicago lakefront, Orland Park, Saint Charles, and Rockford areas - meeting in and around Schaumburg is always a convenient area to congregate and this Benihanas location has great access from I-53/290. Our group gathered in the bar an hour before dinner for cocktails and received great service from our bartender Mathew who was prompt and professional in accommodating our drink requests. Our server Angel was also on point; friendly, professional and always there when you needed him. He also went above and beyond accommodating our request for separate checks for each couple which was not as easy as it sounds since we were sitting guys on one side and ladies on the other. Thank you again Angel, we really appreciate you sorting that out for us. We will of course continue to frequent Benihana's in the future, especially since some of their competitors are getting lazy when it comes to the above mentioned criteria - I'm looking at you JMK Nippon - Rockford.
   

   Benihana - Schaumburg, ILResponded on March 25, 2025

   Hey David, Thanks for your continued patronage and for sharing your experience at Benihana's Schaumburg. We're thrilled to hear that our service and food met your expectations. It's always our goal to provide a comfortable and enjoyable dining experience for our guests. We appreciate your patience regarding the checks and we're glad that you found our staff to be professional and prompt. We look forward to welcoming you back to Benihana's soon. Best, The Management Team
   

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5. M

   Maria

   Unspecified1 review

   1.0

   Dined on March 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very slow and the manager was so disrespectful another customer had called the police over the bill lots of headaches in this location, not worth it at all
   

   Benihana - Schaumburg, ILResponded on March 24, 2025

   Dear Maria, We’re very sorry to hear about your experience. Providing excellent service and a welcoming atmosphere is our top priority, and it’s disappointing to know we fell short. We take all feedback seriously and will be reviewing this situation to ensure improvements are made. If you’d be willing to share more details, we’d appreciate the opportunity to make things right. Please feel free to reach out to us directly. Best, The Management Team
   

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6. J

   John

   Chicago8 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our evening was great. Thank you. Valantine was efficient, kind and attentive. Jose was outstanding in keeping us captivated and made absolutely delicious food. We were all both amazed and delightfully full.
   

   Benihana - Schaumburg, ILResponded on March 24, 2025

   Thanks for visiting us, John! We're thrilled to hear that you had a great evening at Benihana - Schaumburg, IL. It's wonderful to know that you found our service efficient, kind, and attentive. We strive to make every dining experience memorable and delicious, and it sounds like we hit the mark with you! We appreciate your kind words and look forward to serving you again.
   

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7. JD

   JD12

   Chicago7 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience, always a fun family special meal
   

   Benihana - Schaumburg, ILResponded on March 24, 2025

   Dear Guest, thanks for the review! We're thrilled to hear that you and your family had a great experience at Benihana - Schaumburg, IL. It's wonderful to know that you enjoyed our family special meal. We're always here to provide a fun and memorable dining experience for our guests. We appreciate your feedback and look forward to serving you again soon!
   

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8. G

   Griselda

   Chicago1 review

   5.0

   Dined on March 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience still great, food needs to get a little better
   

   Benihana - Schaumburg, ILResponded on March 22, 2025

   Thanks for the feedback, Griselda! We're glad to hear that you still had an amazing experience at Benihana - Schaumburg, IL. We appreciate your comments on our food and we're always looking to improve. We're also aware of the need for our food to get better. We hope to see you again soon for an even better experience!
   

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9. A

   Anali

   Chicago1 review

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time at Benihana’s and the service was amazing. The chef was very social and outgoing. The food was absolutely delicious! Will definitely recommend you friends and family. Look forward to coming back again.
   

   Benihana - Schaumburg, ILResponded on March 18, 2025

   Dear Anali, Thank you so much for sharing your wonderful experience! We're thrilled to hear that your first visit to Benihana was enjoyable and that you loved the food and service. We can't wait to welcome you, your friends, and your family back for another great dining experience!
   

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10. J

    Jack

    Unspecified1 review

    5.0

    Dined on March 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Benihana is always good here. This location has great service and friendly staff. I have had many experiences here and looking forward to more.
    

    Benihana - Schaumburg, ILResponded on March 14, 2025

    Dear Jack, Thank you for your kind words and continued support! We’re thrilled to hear that you consistently enjoy great service and friendly staff at our location. It means a lot to us that you’ve had many positive experiences and are looking forward to more. We can’t wait to welcome you back for another fantastic dining experience! Best regards,
    

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