Benihana - Schaumburg, IL

Review summary

1. R

   Ronda

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Yoshi was AMAZING and very personable. Also our waitress was always available for drink orders and anything else we needed. My family had a very memorable celebration for our father's birthday. Thank you so much!
   

   Benihana - Schaumburg, ILResponded today

   Thank you for the kind words! We’re thrilled to hear that you enjoyed your experience. Your satisfaction is our top priority, and we hope to have the pleasure of serving you again soon
   

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2. J

   John

   Las Vegas

   18 reviews

   5.0

   18 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We took our 7, 5 and 1-year old grandchildren and they loved the food and the cooking. My 5-year old thought the fire before the volcano was a little scary but she liked everything else. My 7-year old particularly liked the noodles and the rice.
   

   Benihana - Schaumburg, ILResponded today

   Dear Guest, thank you for choosing Benihana! We’re so glad to hear that you enjoyed your visit, and we appreciate your kind review. We can’t wait to welcome you back for another great experience.
   

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3. D

   Daniel

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   I think this place was probably understaffed , which led to a 30+ minute delay in getting seated and then another 30+ minutes before our chef arrived. Staff seemed stressed throughout the evening and there was an error with my dinner order, but it was rectified. Having said all that, food was amazing and our chef was awesome. Would love to go back on a night when they are better staffed.
   

   Benihana - Schaumburg, ILResponded today

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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4. C

   Ceci

   Pittsburgh

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   We have been to this Benihana many times, but on this occasion we did not have a great experience. We had a table for 10 for a 6:30pm reservation; our party was mostly punctual and we were seated around 7pm, but our chef did not arrive for perhaps 45 minutes. Our orders were eventually taken but were not made correctly: people received the wrong food, everyone received soup but no salad, and no plain rice was served (although fried rice was served). Around 9pm our server apologized to our entire table and offered us ice cream, which was a nice gesture, but I would have preferred to have a few meals comped since half of the meal components weren't served. He was kind enough to take our photograph at the end and print it for us. I got the impression he was very overworked, and the restaurant was likely understaffed that day. We have made coming here for a post-Christmas holiday gathering a tradition, but will try to reserve for an earlier time next year.
   

   Benihana - Schaumburg, ILResponded today

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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5. K

   Kim

   Chicago

   11 reviews

   1.0

   11 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Don’t bother making reservations, the front reception just puts your name in line when you get there. We had reservations at 6 for 4 people and we didn’t get seated until 7pm We made the reservation a month before I know they get busy but they should close the reservation spot when it’s full, instead of overbooking everyone.
   

   Benihana - Schaumburg, ILResponded today

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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6. R

   Rebecca

   Chicago

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was Christmas so can understand- but we did wait 2 hours to be seated and we had a reservation. We got there an hour before our reservation and was told they could seat us early- and then told (1.5 hours later) they gave our table to someone who got there earlier but the math doesn’t make sense.
   

   Benihana - Schaumburg, ILResponded today

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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7. D

   Dawn

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef and waitstaff were fantastic. The food was delicious. The meal was a little expensive.
   

   Benihana - Schaumburg, ILResponded today

   Thank you for the kind words! We’re thrilled to hear that you enjoyed your experience. Your satisfaction is our top priority, and we hope to have the pleasure of serving you again soon
   

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8. A

   Ally

   Chicago

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Good was good. Service was great. Had a 5:00 pm reservation but got seated at 5:30 pm. Also saw many people waiting 30-45 minutes even with reservations. Felt rushed even when we were still eating at the end but understood as they were busy. Also heard people talking about them being double booked and it happened to numerous people. They seem to be money hungry and get as many reservations as possible even if it includes waiting an hour even with a reservation. Overall 6/10.
   

   Benihana - Schaumburg, ILResponded today

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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9. K

   Kathy

   Chicago

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   For the price you pay you should get more food.. Me and my family paid over 300 and they was hungry an hour later.. food has no taste no seasoning no sauce nothing. I’ll stay at new star in elmwood pk they worth every penny.
   

   Benihana - Schaumburg, ILResponded today

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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10. B

    Bernadette

    VIP

    Chicago

    8 reviews

    4.0

    8 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great way to celebrate the holiday had a wonderful time
    

    Benihana - Schaumburg, ILResponded today

    Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon
    

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