Benihana - Santa Anita, CA

Review summary

1. d

   david

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We didn’t get a chance to eat at this place. We made a reservation for lunchtime and was told that we could order from the menu, when I called before booking. When we got there they said that we cannot order from the lunch menu because of the holiday.. We didn’t have time to sit for two hours for the teppanyaki style. The Restaurant did nothing to help us out. The server just walked away.
   

   Is this helpful?

   Report
2. R

   Raquel

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, so wonderful!! Thank you! We had such a wonderful time chef so attentive to our little ones and birthday event.
   

   Benihana - Santa Anita, CAResponded 1 day ago

   Dear Raquel, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
3. T

   Tammy

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was much better compared to our previous visit. Food was better and service was better. We reserved but still had to wait 20 minutes to be seated.
   

   Benihana - Santa Anita, CAResponded on December 16, 2024

   Thanks for visiting us, Tammy! We're thrilled to hear that your recent visit to Benihana - Santa Anita was better than your previous visit. It's wonderful to know that you enjoyed the food and found the service to be improved. We apologize for the wait you experienced, but we're glad it didn't detract from your overall experience. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

   Report
4. J

   Joanna

   Washington DC

   1 review

   1.0

   1 review

   Dined on December 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Worst teppanyaki experience. Only 2 min of entertainment while cooking. Very lame. Won’t be back.
   

   Benihana - Santa Anita, CAResponded on December 15, 2024

   Thanks for the review, Joanna! We're truly sorry to hear about your disappointing experience at Benihana - Santa Anita. It's not typical of our standards to have guests leave feeling this way, and we sincerely apologize for not meeting your expectations. We strive to provide an enjoyable dining experience and it's clear we fell short during your visit. Your feedback is valuable and will be used to improve our service. We hope you'll reconsider and give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
5. R

   Ricky

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef (Ray) was amazing. He interacted not only with me and my girlfriend, but he also did so with rest of the table. He truly made it an unforgettable experience.
   

   Benihana - Santa Anita, CAResponded on December 12, 2024

   Hello, Ricky! Thank you so much for your wonderful review and the perfect ratings! We're thrilled to hear that you and your girlfriend had an unforgettable experience at Benihana - Santa Anita. It's great to know that our team made your visit enjoyable and memorable. We strive to provide excellent service to all our guests and your feedback tells us we're on the right track. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
6. O

   Oyie

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 7 to celebrate my mom and brother's birthdays. Everyone order the Deluxe Feast which was filet mignon and lobster with the mushroom soup, salad and shrimp appetizer. Our teppan chef Fausto was a great cook and entertainer. We also bought the holiday gift cards which included promotional gift cards so we will be back in January.
   

   Benihana - Santa Anita, CAResponded on December 15, 2024

   Hi Oyie, Thank you so much for choosing Benihana - Santa Anita for your special celebration! We're thrilled to hear that you and your family enjoyed your meals, especially the Deluxe Feast, and that our teppan chef made your experience enjoyable. We're also glad that you appreciated our holiday gift cards and planned to return in January. We look forward to welcoming you back for more memorable celebrations! Best Regards, The Management Team
   

   Is this helpful?

   Report
7. D

   Darlene

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook was amazing, funny, energetic. And the food was delicious. I tried the new wagyu they offer in the menu. Pretty pricey but totally worth it.
   

   Benihana - Santa Anita, CAResponded 7 days ago

   Thanks for the feedback, Darlene! We're thrilled to hear that you enjoyed your experience at Benihana - Santa Anita. It's wonderful to know that our wagyu dish was a hit and that you found the food delicious. We strive to provide an exceptional dining experience and your comments affirm that we're on the right track. We look forward to serving you again soon!
   

   Is this helpful?

   Report
8. T

   Timothy

   Las Vegas

   4 reviews

   3.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our Chef was too talkative and aggressive making race jokes all night with no reaction. Girlfriend found it to be cringy, but the food was fairly decent. Love the pina colada!
   

   Benihana - Santa Anita, CAResponded on December 10, 2024

   Thanks for the review, Timothy! We're glad to hear that you enjoyed our pina colada and found our chef's jokes to be decent. We regret that the service didn't meet your expectations. We strive to create a comfortable atmosphere for all our guests, and we'll certainly take your feedback into account as we continuously work on improving. We hope to serve you again soon. - Benihana - Santa Anita Management Team.
   

   Is this helpful?

   Report
9. N

   Nicholas

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service was lackluster felt like we were being rushed and made to feel stupid when we asked questions. Cook was not very involved or active with our dinner meal. I caught myself looking at other shows going on around us rather than my own food was overcooked and just lackluster all together.
   

   Benihana - Santa Anita, CAResponded on December 9, 2024

   Dear Nicholas! Thanks for visiting us at Benihana - Santa Anita. We're sorry to hear that your experience didn't meet your expectations. We strive to provide an enjoyable dining experience for all our guests and it seems we fell short during your visit. We're disappointed to hear about your service experience and the quality of food. Your feedback is valuable to us as it helps us improve. We hope you'll give us another chance to provide you with a better experience in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
10. R

    Robert

    Los Angeles

    1 review

    5.0

    1 review

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved our chef. Food was great, overall superb experience.
    

    Benihana - Santa Anita, CAResponded on December 9, 2024

    Hey Robert! Thanks for the review! We're thrilled to hear that you had a great experience dining with us at Benihana - Santa Anita. It's wonderful to know that you enjoyed our food and found the overall experience superb. We appreciate your kind words and high ratings. We look forward to serving you again soon.
    

    Is this helpful?

    Report