Benihana - San Francisco, CA

Benihana - San Francisco, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Maria

   San Francisco1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was wonderful, from the hostess to George our cook, I went there for my partners birthday and as a first time experience for the both us, and we had a great experience, the food was flavorful and they had spicy options.
   

   Benihana - San Francisco, CAResponded 1 day ago

   Thanks for visiting us, Maria! We're thrilled to hear that you and your partner had a great experience at Benihana - San Francisco, CA. It's wonderful to know that you enjoyed the flavors and our spicy options. We always aim to provide a memorable dining experience for our guests, and we're glad we hit the mark for you. We look forward to serving you again soon!
   

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2. A

   Astrid

   San Francisco1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   We went on a Monday evening and surprisingly it was very packed. We had a reservation at 7:30pm and got there a bit earlier but were seated by 7:30 which was perfect. Our server was really great and kind. We were told they were short staffed so it might take a bit longer than usual to get a chef which we totally understood and were okay with, we know they weren’t expecting a busy Monday night. It was 8:30 at this point and we still had no chef but had our soup and salad served so we were still doing good. The tables that had gotten there after us, got a chef first. We were still okay with waiting a bit longer because we didn’t think it was going to take too long. Then it was 9 still no chef. Another table had been seated 1 hour and half after us and then they got a chef to start them up even though we were there 1 hour and half before them with a reservation. That was very disappointing because we have always loved benihanas and this experience completely ruined it for us. Everyone in the restaurant had a chef and getting the experience but our table. At this point we were ready to leave when 15 minutes later a chef finally came to start us. He was great as well. Everything was great except the having to wait and still getting served last after all the other tables who had just gotten there got served. Our server was very apologetic and we could tell he felt bad so we did not take it out on him, and still gave a good tip!
   

   Benihana - San Francisco, CAResponded 1 day ago

   Thanks for the feedback, Astrid. We're truly sorry for the wait you experienced, especially on a busy night like Monday. We understand your concern about the wait time and appreciate your understanding. It's great to hear that you had a good experience with our service and food. We're glad the chef made up for the situation and you had a positive experience overall. Your feedback is invaluable to us and we'll certainly use it to improve our service. We hope to welcome you back to Benihana - San Francisco, CA soon.
   

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3. J

   Jaqueline

   San Francisco1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Worse service EVER! Waited over 1 hour w/ a reservation b/w being sat and our chef. No utensils, dirty menus/cups. Late appetizers…
   

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4. t

   tiffany

   San Francisco4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We love Benihana! We visit here at least once every 2 months from the north Bay Area. Always hits!
   

   Benihana - San Francisco, CAResponded 3 days ago

   Hey Tiffany, Thank you so much for your continued patronage and for giving us a perfect rating! We're thrilled to hear that you love Benihana and that our food and service continue to impress you. We strive to provide our customers with the best experience possible, and your feedback is a testament to our efforts. We look forward to welcoming you back to Benihana - San Francisco, CA soon!
   

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5. D

   DIANNA

   San Francisco3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed the food and show today. I haven’t been here for a long time and forgot how delicious the food is. The staff was attentive and service was excellent.
   

   Benihana - San Francisco, CAResponded 5 days ago

   Hey Dianna, We're thrilled to hear that you enjoyed your experience at Benihana - San Francisco, CA! It's wonderful to know that our food and service lived up to your expectations. It's always a pleasure to have our guests back, and we're glad we could make your visit memorable. Thank you for the high ratings and for your kind words. We look forward to serving you again soon. Best Regards, The Management Team
   

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6. B

   Billy

   San Francisco2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I Try to go to Benihana at least twice a year and today I went for my 50th birthday before my trip ... The last 2 times we had Antonio, This guy is awesome and a good cook with knife skills , funny guy too and makes sounds like the road runner ( even has a road runner on his cart ) ... Both Mangement was on there gane ... running drinks and touching table and as a server you notice the extra ... Thank you and Antonio the man , tip your cooks , there performers too
   

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   Benihana - San Francisco, CAResponded 6 days ago

   Hi Billy, Thank you for choosing Benihana - San Francisco, CA for your 50th birthday celebration! We're thrilled to hear that you had an enjoyable experience with us. It's wonderful to know that you appreciated our team's performance, including their knife skills and the comical noises they make. We're also glad you appreciated the running drinks and the touch service. We truly appreciate your kind words and look forward to serving you again soon. Best wishes, The Management Team
   

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7. P

   Patrick

   San Francisco5 reviews

   4.0

   Dined on April 10, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   I ordered Japanese wagyu (medium rare)…… the smaller size steak had a tendon (?) running through the entire length of the meat. It was tough to chew. Very disappointing!!
   

   Benihana - San Francisco, CAResponded 7 days ago

   Thanks for visiting us, Patrick! We're sorry to hear that your wagyu steak was not up to par. We always aim to deliver the best quality and it seems we missed the mark this time. We appreciate your feedback and will take it into consideration as we continuously strive to improve our food and service. We hope you'll give us another chance to impress you with our Japanese cuisine.
   

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8. E

   Ebby

   San Francisco7 reviews

   3.0

   Dined on April 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service is slow. There’s quite a wait to be seated even with reservations, another 30+ minutes wait for food to start cooking. Then the server forgot the salad for one of our order. Then the chef forgot the shrimp appetizer and gave it to the people who share table with us.
   

   Benihana - San Francisco, CAResponded 7 days ago

   Thanks for visiting us, Ebby. We're sorry to hear about your experience at Benihana - San Francisco, CA. We understand how frustrating it can be to wait for service and to receive your food not up to your expectations. We aim to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - San Francisco, CA Management Team
   

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9. C

   Cathy

   San Francisco1 review

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The music was very loud, but the food & service was outstanding 👍🏿👌🏿
   

   Benihana - San Francisco, CAResponded 7 days ago

   Thanks for the review, Cathy! We're thrilled to hear that you enjoyed the food and service at Benihana - San Francisco, CA. It's wonderful to know that the music didn't overshadow your experience with us. We appreciate your feedback and look forward to serving you again soon!
   

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10. L

    Leslie

    San Francisco22 reviews

    5.0

    Dined on April 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great service and food. A fun place to gather for any occasion.
    

    Benihana - San Francisco, CAResponded 7 days ago

    Hi Leslie, We're thrilled to hear that you had a great experience at Benihana - San Francisco, CA! It's fantastic that you enjoyed our food and service. We strive to provide a fun and memorable dining experience for our guests, so it's wonderful to hear that we achieved that. Thank you for your kind words and high ratings. We look forward to serving you again soon. Best, The Management Team
    

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