Benihana - San Francisco, CA

Review summary

1. Y

   Yvonne

   Sacramento

   6 reviews

   4.0

   6 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The restaurant was packed so we waited for our food for quite awhile. Our waiter was attentive and our drinks came out fairly soon. Food was good
   

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2. J

   Juliana

   VIP

   San Francisco

   18 reviews

   3.0

   18 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   The food was good. The chef was nice and chatty but didn’t do any of the usual Benihana routine which was unfortunate because the group sitting with us had never been and missed out on the fun usual spectacle. Per usual at this location the bar service was slow (understaffed) and the bathrooms were a tragic.
   

   Benihana - San Francisco, CAResponded 1 day ago

   Hi Juliana, Thank you for taking the time to share your experience at Benihana - San Francisco, CA. We're glad to hear that you enjoyed the food and our chef was nice. We apologize for the lack of the usual Benihana routine you were expecting. We're always looking to improve our service and your feedback is invaluable in this regard. We hope to have the opportunity to serve you and your group again soon. Best, The Management Team
   

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3. N

   Nastasia

   Coastal Georgia

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Very uncomfortable dining experience. Firstly, the server was very sweet but the chef was a little uncomfortable. It seemed very lack luster and uncomfortable. For 176 dollars, I expected a lot more. I also felt a little insulted from some remarks that made me even more uncomfortable. Definitely will not be back.
   

   Benihana - San Francisco, CAResponded 3 days ago

   Hello Nastasia, We're truly sorry to hear about your recent experience at Benihana - San Francisco, CA. It's important to us that our guests feel comfortable and satisfied with their dining experience, and we're sorry that we didn't meet those expectations. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our services. We hope you'll reconsider and give us another chance to provide you with the high-quality dining experience you deserve. Best regards, The Management Team
   

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4. D

   Dave

   San Francisco

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We made a reservation for 4, but had to wait 30 minutes after our reservation time to be seated. After that annoyance the chef was fun and the food was good.
   

   Benihana - San Francisco, CAResponded 4 days ago

   Thanks for the feedback, Dave! We're glad to hear that you enjoyed the food and found our chef fun. However, it's unfortunate that your seating experience was delayed. We apologize for the inconvenience and appreciate your patience. We're committed to providing the best dining experience for our guests and your feedback helps us do that. We hope to have the opportunity to serve you and your party again soon.
   

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5. B

   Bari

   VIP

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 1

   We had to wait an hour to be seated Our waiter was less than enthusiastic Food however 10/10
   

   Benihana - San Francisco, CAResponded 3 days ago

   Hi Bari, We're truly sorry for the wait time you experienced during your visit to Benihana - San Francisco, CA. It's disappointing to hear that our service did not meet your expectations. We strive to provide excellent service to all our guests and it seems we fell short this time. On the other hand, we're thrilled to hear that you enjoyed our food. Your feedback is invaluable to us as we continue to improve our service. We hope to welcome you back soon for an even better experience. Best Regards, The Management Team at Benihana - San Francisco, CA
   

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6. K

   Kfir

   San Francisco

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They make you wait for an hour at least… even with a reservation
   

   Benihana - San Francisco, CAResponded 5 days ago

   Thanks for visiting us, Kfir. We're truly sorry to hear about your experience at Benihana - San Francisco, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We assure you that we strive to provide the best service, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the experience you deserve.
   

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7. P

   Pablo

   VIP

   Mexico City

   8 reviews

   2.0

   8 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   They should not be that avarice and not to overbooked if they are not prepared with enough staff. There were only 6 cookers for more than 20 tables. We had to wait 1 hour until one was available. It didnt worth it.
   

   Benihana - San Francisco, CAResponded 5 days ago

   Thanks for the feedback, Pablo. We're truly sorry to hear about your recent experience at Benihana - San Francisco, CA. We understand how frustrating it can be to wait for service, especially when you're looking forward to a meal. We also acknowledge your concern about the overbooking and the quality of service. We assure you that we take your comments seriously and will use your feedback to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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8. S

   Shon

   San Francisco

   1 review

   1.0

   1 review

   Dined on January 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   All chefs quit and we were not informed. We waited 2 hours without notice.
   

   Benihana - San Francisco, CAResponded 3 days ago

   Shon, we sincerely apologize for the inconvenience you experienced. We understand how frustrating this situation was, and we appreciate your feedback. We're actively working to improve our service to ensure a better experience for our guests in the future. Thank you for bringing this to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. J

   Jony

   San Francisco

   1 review

   2.0

   1 review

   Dined on January 2, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food was good, this location was extremely slow, we were seated 20 minutes after our reservation and it was almost 1 hour before the chef came to the table to start the food service
   

   Benihana - San Francisco, CAResponded 3 days ago

   Thanks for your feedback, Jony. We're glad you enjoyed the food, but we're sorry to hear about the delays you experienced. We're actively working to improve our service times and appreciate your input as we strive to enhance our guests' experiences. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. OT

    OpenTable Diner

    San Diego

    1 review

    3.0

    1 review

    Dined on January 2, 2025

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 2

    this is a terrible experience. Definitely not worth $700 for five people. We got there 20 minutes before our reservation and waited over two hours to be seated. The hosts were short and rude with us, not cool, not really the experience we thought we would have. Our actual chef was really kind and nice and we tipped him well, but other than that, I would not recommend this place.
    

    Benihana - San Francisco, CAResponded today

    Thanks for the review. We're truly sorry to hear about your experience at Benihana - San Francisco, CA. We strive to provide our guests with a great dining experience and it's clear we fell short during your visit. We apologize for the long wait and the behavior of our hosts. We appreciate your kind words about our chef and we're glad you felt you received good service. We hope you'll give us another chance in the future to provide the experience you expected and deserve. Best, The Management Team
    

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