Benihana - San Diego, CA

Review summary

1. S

   Sherry

   San Diego2 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   While I understand that you need to get diners in and out, our server seemed a bit rushed. We hardly got our menus and she wanted to get our drink order. Our cook was amusing and the food good.
   

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2. R

   Renate

   San Diego8 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great staff that were very attentive. The chef Jesse was great and really funny. The food was delicious as always. Definitely will come back to this location in the future.
   

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3. M

   Michael

   San Diego1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place is always busy. The service is slow, hostess overworked and no smile. We bought gift cards back in December and was offered promotional voucher. They make it very difficult for customer to redeem. We can only use one voucher per customers. So you have to come back of you want to use the rest of it or let it expired. Even when you have reservation, you still have to wait. Prepare to spend 3 hours
   

   Benihana - San Diego, CAResponded today

   Hey Michael, We're really sorry to hear about your recent experience at Benihana - San Diego, CA. We understand that waiting and long waits are not pleasant and we're sorry that we didn't meet your expectations this time. We always aim to provide efficient service and it seems we fell short. We also understand your frustration with the redemption process and we will take your feedback into account. We hope you'll give us another chance to provide the exceptional experience that our customers deserve. Best, The Management Team
   

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4. P

   Patricia

   San Diego8 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience! From the waiter, to the chef, the manager and especially the food!
   

   Benihana - San Diego, CAResponded 1 day ago

   Hey Patricia, Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience at Benihana - San Diego, CA. It's wonderful to know that our team, from the waiter to the chef, managed to provide you with top-notch service. We're also glad that you enjoyed the food. We strive to offer the best for our customers, and your kind words are a testament to our efforts. We look forward to serving you again soon! Best regards, The Management Team
   

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5. J

   Jana

   Sacramento2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fabulous experience. Service was top notch and food out of this world!
   

   Benihana - San Diego, CAResponded 2 days ago

   Thanks for the review, Jana! We're thrilled to hear that you had a fabulous experience at Benihana - San Diego, CA. It's great to know that our service and food lived up to your expectations. We strive to provide top-notch service and delicious food, and we're glad you appreciated it. We look forward to serving you again soon. - The Management Team
   

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6. F

   Frankie

   Nashville2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   What is the point of making a reservation when you do not get seated until an hour later. This is the second time this has happened and to get seated an hour later and then not get fed for another 40m after is ridiculous for the price. The chef we had was rude and the server barely was around to refill drinks or ask if we needed anything else. Do not recommend this location unless you want to pay too much for a 10:00pm dining experience that was supposed to begin at 7:00p. At least notify the customer of the delay, when we got to the counter they told us they wanted to be completely transparent with us and that they still hadn't seated people that had reservations an hour prior. (Not transparent at all because no warning prior). Then they said they could not give us a good estimate of how long it would take and that they would text us when they are ready. (again where is the transparency)
   

   Benihana - San Diego, CAResponded 3 days ago

   Hello Frankie, We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We sincerely apologize for the inconvenience. Your feedback about the seating delay and the service is valuable and will be addressed with our team to ensure we improve. We hope you'll give us another chance to make your experience better. Best Regards, The Management Team
   

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7. J

   Jeff

   San Diego4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   My rsv was at 530...food wasn't served until 6:15...long delay due to lack of chefs...counted 9 tables with no chefs...this is the second time this has happened..they offered edamame or California roll for the inconvenience...food was ok - chicken fried rice used to have chicken chunks now it's shredded...barely knew it was there...4 pieces of zucchini covered with onions...overpriced for dinner...noise level was a bit high..guess to no one eating...
   

   Benihana - San Diego, CAResponded 3 days ago

   Thanks for the feedback, Jeff. We're sorry to hear about your recent experience at Benihana - San Diego, CA. We understand that waiting for chefs and the lack of edamame or California roll can be frustrating. We're also disappointed to hear about the quality of our food and the noise level. We're always aiming to improve, and your comments will be taken into consideration. We hope to have the opportunity to serve you better in the future.
   

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8. B

   Brad

   San Diego1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Booked a 430 reservation. It was overbooked and 8 parties in front. I will never book again. They made us wait for 45 minutes. Not acceptable.
   

   Benihana - San Diego, CAResponded 3 days ago

   Hello Brad, We're truly sorry to hear about your disappointing experience at Benihana - San Diego, CA. It's clear that we didn't meet our usual standards, and for that, we sincerely apologize. We understand how frustrating it can be to wait for service when you've made a reservation, especially when you've made it for such a special occasion. We appreciate your feedback and will use it to improve our reservation system and customer experience. We hope you'll consider giving us another chance to make it right in the future. Best, The Management Team
   

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9. K

   Kimberly VIP

   Los Angeles14 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   Our reservation was at 4:30. We weren’t sat until 5:15. Order was taken at 5:30, our chef did come to start cooking until 6:15. We didn’t leave there until 7:30. That is an incredibly long time to be in a restaurant with the majority of the time just waiting. Chef was mediocre at best.
   

   Benihana - San Diego, CAResponded 3 days ago

   Hey Kimberly, We're truly sorry to hear about your experience at Benihana - San Diego, CA. It's always our goal to provide our guests with an enjoyable dining experience, and we regret that we fell short during your visit. We understand how frustratingly long it can be to wait for your table, and we apologize for any inconvenience caused. We're constantly striving to improve our service, and your feedback is invaluable in that process. We hope to have the opportunity to welcome you back soon and provide you with a more enjoyable experience. Best regards, The Management Team
   

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10. D

    David VIP

    San Diego6 reviews

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Benihana was loud with all excitement. The chefs were all going off and keeping it vibrant with the teppanyaki skills. Ours was Jesse B!! The dad jokes and the ninja skills were appreciated. The food was amazing and drinks on point. Family and friends had an amazing time !!
    

    Benihana - San Diego, CAResponded 3 days ago

    Hey David, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you and your family had an amazing time at Benihana - San Diego, CA. It's great to know that you enjoyed the teppanyaki skills and our ninja skills! We always strive to create a vibrant atmosphere, and we're glad you appreciated it. We're also happy to hear that you enjoyed our food and drinks. We always strive to provide a memorable experience for our guests. We hope to welcome you and your family back soon for another round of fun! Best, The Management Team
    

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