Benihana - San Diego, CA

Review summary

1. T

   Tara

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservations are a joke to this place. They were an hour behind on reservation and after an hour we still had 12 people ahead of us
   

   Benihana - San Diego, CAResponded today

   Thanks for the feedback, Tara. We're truly sorry to hear about your experience at Benihana - San Diego, CA. It's always our aim to honor our reservation systems and we're sorry for the delay you experienced. We understand how frustrating it must have been to wait after your reservation time. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
   

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2. OT

   OpenTable Diner

   VIP

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Our reservation was at 6:30 pm. We were not seated until 8:42 pm. They definitely overbook! Nothing was comped for the wait either.
   

   Benihana - San Diego, CAResponded today

   Thanks for the review. We're truly sorry to hear about the delay you experienced during your visit to Benihana - San Diego, CA. It's disappointing to know that you had to wait despite having a reservation. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We're continually working on improving our service and we appreciate your patience in this matter. We hope you'll give us another chance to provide you with a better dining experience in the future. Best regards, Benihana - San Diego, CA Management Team
   

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3. D

   Don

   San Diego

   35 reviews

   2.0

   35 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   This Benihana location does not respect your OT reservation time booked. When you arrive they tell you it will be 30 minutes longer before your table is ready and push you to go spend money in their bar lounge. Our table was not ready for 50 min. This location is not managed well. They over book reservations and people waiting are out the door or in the lounge. There is not enough free parking. They charge $8 for valet in the same parking lot. One of the worst restaurant experiences in San Diego. We won't be back.
   

   Benihana - San Diego, CAResponded today

   Hey Don, We're really sorry to hear about your recent experience at Benihana - San Diego, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for any inconvenience caused and we're sorry that you felt rushed. We also understand your concern about the parking situation and valet fee. We'll certainly take your feedback into account as we strive to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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4. M

   Mark

   VIP

   San Diego

   9 reviews

   1.0

   9 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made a reservation a week ahead ! I was taking young grandchildren for a treat ! Arrived and was told the wait is 45 minutes.
   

   Benihana - San Diego, CAResponded today

   Hi Mark, We're truly sorry to hear about your experience at Benihana - San Diego, CA. It's disappointing to know that our reservation system didn't meet your expectations. We strive to provide the best service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you and your family enjoyed your treat and that the rest of your visit was a positive one. Best, The Management Team
   

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5. F

   Fredrick

   San Diego

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   In a party of six, it is hard for persons 1-2 to hear persons 5-6. But the service and food is outstanding!
   

   Benihana - San Diego, CAResponded today

   Hi Fredrick, We're thrilled to hear that you and your party had an outstanding experience at Benihana - San Diego, CA! It's wonderful to know that our service and food met your expectations. We appreciate your feedback and understand the importance of being able to hear everyone comfortably. We're always striving to make our guests' experiences even better. Thank you for your kind words and we look forward to serving you again soon! Best, The Management Team
   

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6. K

   Kari

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Be aware, a reservation time does not mean you will be seated at that time. There is no table saved for you. We had a 4:30 reservation as we had 6:30 show tickets. When we checked in at 4:30 we were told there were only a "few groups" ahead of us and "things run behind when people linger" after their meal. At 5:00 I asked if we could sit at a regular table so we could eat sooner. We were told to pick any one available. At 5:15 we had not been greeted or even given water. We got up and left. Very disappointed that a "reservation" isn't really a reservation here.
   

   Benihana - San Diego, CAResponded today

   Hello Kari, We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. It's clear that we didn't meet your expectations, and for that, we apologize. We strive to provide a seamless dining experience for all our guests, and it's clear we fell short during your visit. We understand how frustrating it must have been to wait for a table despite having a reservation, and for not being greeted promptly. Your feedback is invaluable to us as we aim to improve our service. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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7. O

   Octavio Jorge

   London

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The chef in the teppanyaki table was outstandingly good and very very into service. Waiter was so so, hostess was terrible. Waiting time was horrorific even tho we had a reservation and I specifically told them my mother is in chemotherapy and I have 3 kids 3, 4 and 5 years old. It took them one hour and 15 minutes to seat us and 30 minutes to get the drinks. I studied the benihana case in Harvard and thought very well about the company... the only thing that would make us go back is the show of the chef and the food cause the kids loved ir.
   

   Benihana - San Diego, CAResponded today

   Thanks for the feedback, Octavio. We're glad to hear that you and your kids enjoyed our chef's show and food at Benihana - San Diego, CA. We apologize for the wait and service issues you experienced. We strive to provide the best experience for our guests, and it's clear we fell short during your visit. We appreciate your patience and understanding, and we're always looking for ways to improve. We hope you'll give us another chance to impress you and your family. Best regards, Benihana - San Diego, CA Management Team
   

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8. A

   Alejandro joel

   VIP

   Houston

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 4

   Tiempo de espera puede mejorar, aún con reserva tardaron una hora para ingresarnos
   

   Benihana - San Diego, CAResponded 1 day ago

   Estimado Alejandro, Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos sinceramente la espera que tuvo, especialmente contando con una reserva. Entendemos lo importante que es el tiempo de nuestros clientes y reconocemos que en esta ocasión no estuvimos a la altura de sus expectativas. Estamos trabajando continuamente para mejorar nuestros tiempos de espera y brindar un servicio más eficiente. Apreciamos sus comentarios y los tomaremos en cuenta para optimizar nuestros procesos. Esperamos tener la oportunidad de recibirle nuevamente y brindarle la experiencia que merece. Si desea compartir más detalles sobre su visita, no dude en contactarnos en [información de contacto]. Atentamente, The Management Team
   

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9. K

   Kaitlyn

   San Diego

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was amazing, friendly and attentive. Food was delicious!
   

   Benihana - San Diego, CAResponded 1 day ago

   Thanks for the review, Kaitlyn! We're thrilled to hear that you enjoyed our friendly and attentive staff and delicious food at Benihana - San Diego, CA. It's always our goal to provide a memorable dining experience for our guests. We appreciate your kind words and look forward to serving you again soon!
   

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10. J

    Jose

    San Diego

    3 reviews

    4.0

    3 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Overall great experience! The only ding was that we waited 45 minutes after checking in as we were told they were running behind. Otherwise, the food and service from the server and chef were great!
    

    Benihana - San Diego, CAResponded 1 day ago

    Thanks for visiting us, Jose! We're glad to hear you enjoyed the food and service from our team at Benihana - San Diego, CA. We apologize for the wait you experienced, but we're glad it didn't overshadow your overall experience. We appreciate your patience and understanding. We look forward to serving you again soon!
    

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