Benihana - Salt Lake City, UT

Review summary

1. K

   Kelly

   Salt Lake City

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Too hot!!! It was literally above 80 degrees Fahrenheit in the upper level of the restaurant. Our entire party was sweating just sitting there. We were excited for the meal to end so we could go outside into the December chill outside.
   

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2. R

   RYAN

   Salt Lake City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had reservations and still had to wait for over an hour. When we were seated, the upstairs was so full of people that you could not even get through aisles. Our eyes were burning from the exhaust and gas grill smell upstairs. Our drinks we ordered were all watered down like they had been sitting for a bit and the wrong order. We were disappointed in the salad dressing. It was very bitter. The prices were so high considering the amount of food that was served. Benihana has went to a 5 course meal style at serving guests and the food is getting served one slice of zucchini or onion at a time. We have not been here for a long time and were very disappointed at the service and food. The tenderloin steak was pretty good, better than the filet, but very high priced. Over all, we will not be back here anytime soon if at all.
   

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3. R

   Ramona

   Salt Lake City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   From the time we walked in, it did not fit the quality that should have been for a high end restaurant. We had the reservation at 7:00 pm and did not get sat down until 7:30 ish. Btw we were about 15-20 mins early too. Then from there we did not get drinks for 20 mins, and then an hour for the chef to end up showing up. Lorraine tried to get salads and appetizers but with four kids at dinner time they wanted their food. The food was good and the chef was okay. However, my work recommended your establishment, and I was there celebrating my 30 years at my employment. Lorraine asked what we celebrating for and acknowledged it. But it was never mentioned again. By the end of our time I was ready to walk out and forget the whole thing. The chef grill from the table we sat at I observed the cleaners not even sanitizing anything. The cloth/rag was dirty!! There was tape like for windows to be held. The carpets, floor, etc needs to be updated! Well, let’s say I will never go to your establishment again and I will be telling everyone!!!!!!
   

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4. B

   Brandy

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a good time at Benihana! Friendly staff and great chefs. The food is amazing and fun to watch get made. Fun place to celebrate any occasion!
   

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5. S

   Sabrina

   Jacksonville

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for dinner on Xmas. Reservations at 8:15 but did not get sat until closer to 9. Despite all of this the staff was great and did not act like they were defeated by the Xmas rush. Lorraine & Luis provided top tier service! I appreciated that in tenfold.
   

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6. C

   Carlos

   Salt Lake City

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Where to start with benihanas? As your approach you’ll be greeted by an absolutely retched exterior. I don’t think I’ve ever been anywhere downtown with a much bird crap at the front door and on the welcome mat. Once you enter, expect an additional 45min from your time of reservation until you’re sat. Once at the table, loon around your table for all of the food from the last party littering the floor, check your water for floaty bits from whatever was in them last, and be sure to expect at least another 20min until the server takes your order. At this point you can decide, do you get up and leave? Wait it out and find out if the food is decent? Will you get sick? Well we’d rather not find out, so out the door we went. Lesson learned, don’t waste your time at this place.
   

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7. M

   Mycal

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shane and Eddy were friendly, courteous, and professional. Next time we go there we're going to request both of them.
   

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8. P

   Paul

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our experience at the Benihana in SLC. The service was prompt and drinks refilled without interruption or request. Chef Luis was hilarious and skilled! Food was great and the A5 Japanese steak was incredible.
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Hi Paul, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic time at Benihana - Salt Lake City, UT. It's great to know that our prompt service and delicious food met your expectations. We're also glad that you found our chef hilarious and skilled! We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team
   

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9. R

   Robert

   Salt Lake City

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Anna was our chef and she was the best We have had there in years.. She did the appetizer shrimp at first which has not been done that way in last few times we have been there. The meats were done just right as was the shrimps and lobster. Plus, we had some kids there that had never been to Beni, and she entertained them very well.. Cudo's to her.
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Thanks for the feedback, Robert! We're thrilled to hear that you and your family had a great time at Cudo's. It's wonderful to know that our chef's performance left a positive impression and that you found our meats, shrimp, lobster, and kids entertaining. We always strive to provide the best experience for our guests, and your feedback is a testament to that. We look forward to welcoming you back soon.
   

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10. J

    Justin

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 2

    Arrived at 6:55 PM for a 7:00 PM reservation. Was finally seated at 7:55 PM. No where to sit while waiting. Food is great. Service is subpar.
    

    Benihana - Salt Lake City, UTResponded 3 days ago

    Hey Justin, We're really sorry to hear about your experience at Benihana - Salt Lake City, UT. We aim to provide a comfortable and enjoyable dining experience for our guests, and it's clear we fell short during your visit. We understand that waiting for a seat was frustrating, and we apologize for any inconvenience caused. We're glad to hear that you enjoyed our food, but we're disappointed that our service did not meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
    

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