Benihana - Salt Lake City, UT

Review summary

1. R

   Ramona

   Salt Lake City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   From the time we walked in, it did not fit the quality that should have been for a high end restaurant. We had the reservation at 7:00 pm and did not get sat down until 7:30 ish. Btw we were about 15-20 mins early too. Then from there we did not get drinks for 20 mins, and then an hour for the chef to end up showing up. Lorraine tried to get salads and appetizers but with four kids at dinner time they wanted their food. The food was good and the chef was okay. However, my work recommended your establishment, and I was there celebrating my 30 years at my employment. Lorraine asked what we celebrating for and acknowledged it. But it was never mentioned again. By the end of our time I was ready to walk out and forget the whole thing. The chef grill from the table we sat at I observed the cleaners not even sanitizing anything. The cloth/rag was dirty!! There was tape like for windows to be held. The carpets, floor, etc needs to be updated! Well, let’s say I will never go to your establishment again and I will be telling everyone!!!!!!
   

   Is this helpful?

   Report
2. S

   Sabrina

   Jacksonville

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for dinner on Xmas. Reservations at 8:15 but did not get sat until closer to 9. Despite all of this the staff was great and did not act like they were defeated by the Xmas rush. Lorraine & Luis provided top tier service! I appreciated that in tenfold.
   

   Is this helpful?

   Report
3. C

   Carlos

   Salt Lake City

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Where to start with benihanas? As your approach you’ll be greeted by an absolutely retched exterior. I don’t think I’ve ever been anywhere downtown with a much bird crap at the front door and on the welcome mat. Once you enter, expect an additional 45min from your time of reservation until you’re sat. Once at the table, loon around your table for all of the food from the last party littering the floor, check your water for floaty bits from whatever was in them last, and be sure to expect at least another 20min until the server takes your order. At this point you can decide, do you get up and leave? Wait it out and find out if the food is decent? Will you get sick? Well we’d rather not find out, so out the door we went. Lesson learned, don’t waste your time at this place.
   

   Is this helpful?

   Report
4. M

   Mycal

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shane and Eddy were friendly, courteous, and professional. Next time we go there we're going to request both of them.
   

   Is this helpful?

   Report
5. P

   Paul

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our experience at the Benihana in SLC. The service was prompt and drinks refilled without interruption or request. Chef Luis was hilarious and skilled! Food was great and the A5 Japanese steak was incredible.
   

   Benihana - Salt Lake City, UTResponded 1 day ago

   Hi Paul, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic time at Benihana - Salt Lake City, UT. It's great to know that our prompt service and delicious food met your expectations. We're also glad that you found our chef hilarious and skilled! We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
6. R

   Robert

   Salt Lake City

   15 reviews

   5.0

   15 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Anna was our chef and she was the best We have had there in years.. She did the appetizer shrimp at first which has not been done that way in last few times we have been there. The meats were done just right as was the shrimps and lobster. Plus, we had some kids there that had never been to Beni, and she entertained them very well.. Cudo's to her.
   

   Benihana - Salt Lake City, UTResponded 1 day ago

   Thanks for the feedback, Robert! We're thrilled to hear that you and your family had a great time at Cudo's. It's wonderful to know that our chef's performance left a positive impression and that you found our meats, shrimp, lobster, and kids entertaining. We always strive to provide the best experience for our guests, and your feedback is a testament to that. We look forward to welcoming you back soon.
   

   Is this helpful?

   Report
7. J

   Justin

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Arrived at 6:55 PM for a 7:00 PM reservation. Was finally seated at 7:55 PM. No where to sit while waiting. Food is great. Service is subpar.
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Hey Justin, We're really sorry to hear about your experience at Benihana - Salt Lake City, UT. We aim to provide a comfortable and enjoyable dining experience for our guests, and it's clear we fell short during your visit. We understand that waiting for a seat was frustrating, and we apologize for any inconvenience caused. We're glad to hear that you enjoyed our food, but we're disappointed that our service did not meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

   Is this helpful?

   Report
8. T

   Tami

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were so grateful for the experience, and service at this location. Quinn & Nick were extremely kind & professional. We will definitely be coming back!!!
   

   Benihana - Salt Lake City, UTResponded 3 days ago

   Dear Tami, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
9. J

   Jamie

   Salt Lake City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The staff were very unorganized Had a reservation for 8:15. Didn’t get sat until 9pm.
   

   Benihana - Salt Lake City, UTResponded 4 days ago

   Hi Jamie, We're truly sorry to hear about your recent experience at Benihana - Salt Lake City. We understand how frustrating it can be to wait, especially when you have a reservation. We sincerely apologize for the inconvenience and we'll work on improving our organization to ensure this doesn't happen again. We're glad to hear that you enjoyed our food, but we're sorry that our service didn't meet your expectations. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

   Is this helpful?

   Report
10. M

    Madison

    Salt Lake City

    1 review

    3.0

    1 review

    Dined 5 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    Love Benihana’s and their food was amazing. But, we had reservations at 6:00, so I checked in at 6 and they said they are running behind even on reservations, so she told me it was a 30 minute wait. We didn’t get seated until 6:45. I felt bad for the hostess’s, they were so sweet and people were being so mean. I know it’s not their fault, BUT I do think they have been open long enough to know when to cut reservations off so they don’t have to have people with reservations wait. That’s the whole point of reservations. I think they need to re-evaluate how many tables, chefs, chairs they have so they can stay on top of reservations. Or don’t do reservations at all and have it be a first come first served situation.
    

    Benihana - Salt Lake City, UTResponded 4 days ago

    Thanks for the feedback, Madison! We're thrilled to hear that you enjoyed our food at Benihana - Salt Lake City. However, we sincerely apologize for the long wait you experienced. We understand the importance of maintaining accurate reservation systems and we're sorry for any inconvenience caused. We'll certainly take your feedback into account as we continually strive to improve our service. We hope to welcome you back soon and provide a better experience. Best regards, Benihana - Salt Lake City, UT Management Team
    

    Is this helpful?

    Report