Benihana - Puente Hills, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Order chicken tenders for my 3 year old didn't get them till we were almost done with our meal
   

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2. R

   RICARDO

   Los Angeles1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our last visits to this Benihana have been disappointing. While the food is good, the “show” we expect for the premium we pay has fallen far short of what is was years ago. The chefs used to interact with our group every time to make it a memorable and fun event. Now they just seem to want to make the meal and throw out a couple jokes. It was my wife’s birthday and we had a full table. The chef just didn’t go the extra mile to make it special and this has happened the last times we’ve been here. Maybe they are short staffed or something. Just not the fun Benihana experience we used to have. And the cost is really going up so we will most likely look elsewhere for the amount we spend for a family event. We used to see this as dinner and a show. Now just an expensive dinner.
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Hello Ricardo, We appreciate your feedback and we're sorry to hear that your recent visits to Benihana - Puente Hills, CA have not met your expectations. We're always striving to provide our guests with memorable experiences, and we regret that we fell short this time. We take your comments about our service and show seriously and will address this with our team. We understand your concerns about the rising cost of dining and we're sorry for any disappointment caused. We hope to have the chance to provide you with the kind of experience you've known us for. Best regards, The Management Team
   

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3. S

   Summer

   Los Angeles6 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Tyler and server Kamryn were Amazing! Definitely one of the best experiences we’ve had at this location!
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Hi Summer, We're thrilled to hear that you had an amazing experience at Benihana - Puente Hills, CA! It's fantastic that you enjoyed both our food and service. We strive to provide an exceptional dining experience for all our guests, and your kind words are a testament to our efforts. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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4. OT

   OpenTable Diner

   Palm Springs4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very pleasant, food was great and our chef was accommodating!
   

   Benihana - Puente Hills, CAResponded 4 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you had a pleasant experience at Benihana - Puente Hills, CA. It's great to know that you enjoyed our food and found our chef to be accommodating. We strive to provide the best for our guests and your positive review is a testament to our efforts. We look forward to serving you again soon!
   

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5. OT

   OpenTable Diner VIP

   Phoenix4 reviews

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The value and the food quality have gone down. But the chief is nice
   

   Benihana - Puente Hills, CAResponded on March 2, 2025

   Dear Guest! Thanks for the feedback. We're glad to hear that our chief is nice, but we're sorry to hear that you're disappointed with the value and food quality. We strive to provide the best for our customers, and your feedback helps us do that. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. A

   Aleli VIP

   Los Angeles2 reviews

   4.0

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always a treat celebrating a birthday in Benihana. Love the food and the chef.
   

   Benihana - Puente Hills, CAResponded on February 27, 2025

   Hello Aleli, Thank you for choosing Benihana - Puente Hills, CA for your special birthday celebration! We're delighted to hear that you loved the food and the chef, and that we could make your day extra special. Your kind words mean a lot to us. We look forward to welcoming you back for more memorable dining experiences. Best wishes, The Management Team
   

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7. B

   Brianna

   Unspecified1 review

   2.0

   Dined on February 16, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   We had a reservation for 7pm and did not get seated until almost 8:30. Our server was not good she would dissappear and not come back it was very hard to get refills and extra condiments. This restaurant overbooked we should not have waited more than an hour to be seated when we had a reservation. We didn't get our chef until 9pm and didn't start eating until almost 930. Kevin was our chef and he was absolutely great! He had great customer service and was entertaining. I wish he could have been our server too! Overall do not recommend this location
   

   Benihana - Puente Hills, CAResponded on February 17, 2025

   Hi Brianna, We're truly sorry to hear about your experience at Benihana - Puente Hills, CA. We understand that waiting and dissatisfaction with our service can be frustrating, especially when you have a reservation. We also acknowledge your kind words about our chef. We strive to provide a pleasant dining experience for all our guests and we're disappointed to know we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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8. A

   Alejandra

   Unspecified1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience. Reservation was at 11pm, got seated at 12am and left by 1:14am with no cook on site. Kept getting postponed. Whole table left and take in mind this is on Valentines night
   

   Benihana - Puente Hills, CAResponded on February 16, 2025

   Thanks for visiting us, Alejandra. We're sorry to hear about your experience at Benihana - Puente Hills, CA. We understand that waiting can be frustrating, especially on special occasions like Valentine's Day. We're sincerely apologetic and regret the inconvenience caused. We appreciate your patience and understand it was a stressful situation for you. We assure you that this incident is not reflective of our usual service. We hope you will give us another chance to provide a better dining experience. Thank you for your feedback. Best, The Management Team
   

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9. H

   Herbert VIP

   Los Angeles21 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good, the mixed drinks were a little watered down.
   

   Benihana - Puente Hills, CAResponded on February 16, 2025

   Thanks for the feedback, Herbert! We're thrilled to hear that you enjoyed the food and service at Benihana - Puente Hills, CA. We always strive to provide top-notch dishes and a great experience for our guests. We appreciate your comments about the mixed drinks and will certainly take them into consideration. We hope to welcome you back soon for another enjoyable dining experience. Best wishes, The Management Team.
   

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10. G

    Gloria

    Los Angeles1 review

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Very entertaining, Luis the server was great.
    

    Benihana - Puente Hills, CAResponded on February 17, 2025

    Hi Gloria, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Puente Hills, CA. It's always a pleasure to know that our team's efforts to provide entertainment and excellent service are appreciated by our guests. We're glad that you enjoyed your meal and we look forward to serving you again soon. Best wishes, The Management Team
    

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