Benihana - Puente Hills, CA

Review summary

1. P

   Peter

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Disappointing for us first time dining at this restaurant. Appointment was at 6:30pm, waited almost an hour to be served. Our dining area and chef’s cooking areas were dirty. Chef’s cleaning clothes looks dirty, chefs trolly were not clean nor tidy too. Worst teppanyaki restaurant ever
   

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2. B

   BETTY

   VIP

   Los Angeles

   36 reviews

   5.0

   36 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner with a great chef name victor he was amazing food was the best that I had in a while eating there thank you!
   

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3. J

   Joseph

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Man, make sure to have a reservation if you want to go for Christmas.
   

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4. L

   Lisa

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always a great experience. Great food, great fun. Nice atmosphere.
   

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5. R

   Robert

   VIP

   Central Coast

   64 reviews

   5.0

   64 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was great. Restaurant was very busy but everything was great. Server Jenny was very attentive
   

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6. L

   Liz

   Charleston

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   I mean, it's our fault. We keep going back expecting a different experience. Wait is extremely long despite having a reservation. Food is good. It's too loud. Service was ok... waitress kept getting our order wrong, charged the wrong amounts on wrong cards. I mean it's a mess.
   

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7. L

   LAURA

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Víctor, our Chef, was outstanding. The service provided by Riley was outstanding as well. We are thankful to them both for making our dinner experience great.
   

   Benihana - Puente Hills, CAResponded 4 days ago

   Hey Laura, Thank you so much for your wonderful review! We're thrilled to hear that you had an outstanding experience at Benihana - Puente Hills. It's great to know that our team made your dinner experience even better. We always aim to provide exceptional service and it's heartening to hear that you appreciated it. We truly appreciate your kind words and we look forward to welcoming you back soon! Best regards, The Management Team
   

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8. S

   Stephanie

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined on December 18, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Took forever to seat us and took forever to find us a chef. We noticed that the managers friends’ walked in after us and immediately got seated and gave them a whole table to themselves. Unfair and the service is terrible
   

   Benihana - Puente Hills, CAResponded on December 19, 2024

   Hi Stephanie, We're truly sorry to hear about your recent experience at Benihana - Puente Hills. It's always our goal to provide an enjoyable and seamless dining experience to our guests, and we're disappointed to hear that we fell short during your visit. We understand that waiting for service can be frustrating, and we sincerely apologize for the inconvenience caused. Your feedback is important to us and we will certainly take your comments into consideration as we work to improve our service. We hope you'll give us another chance to provide you with the service you deserve. Best, The Management Team
   

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9. P

   Paula

   Los Angeles

   10 reviews

   2.0

   10 reviews

   Dined on December 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I took my niece for her birthday and it was her first time going. I’ve been here many times and I know what to expect. The service was poor. We waited a long time between drinks and our soup/salad. Our chef overly seasoned our food making it unbearable to eat. She did hardly any entertainment We got our bill and then had to ask for our ice cream. No birthday song for my niece and no photo. We asked for containers 3x. I asked our server if they were under staffed and she said yes. When I walked out she was just chatting with the hostess. Overall just a bad experience.
   

   Benihana - Puente Hills, CAResponded on December 19, 2024

   Thanks for the feedback, Paula! We're sorry to hear that your experience at Benihana - Puente Hills didn't meet your expectations. We take your comments about the service and food very seriously and we apologize for the long wait times and the overseasoned food. We strive to provide a memorable dining experience and it's clear we fell short during your visit. We appreciate your patience and understanding. We hope you'll give us another chance to make it right. Best regards, Benihana - Puente Hills Management Team
   

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10. B

    Breana

    Los Angeles

    1 review

    5.0

    1 review

    Dined on December 17, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    Happy experience, good friends good food. My daughter is a picky eater and she ate all her food
    

    Benihana - Puente Hills, CAResponded 7 days ago

    Thanks for the review, Breana! We're thrilled to hear that you and your daughter had a great time at Benihana - Puente Hills. It's wonderful to know that you enjoyed our food and found it to be good for both you and your daughter. We strive to cater to all tastes and preferences, and your feedback is truly appreciated. We look forward to serving you again soon. Best, The Management Team
    

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