Benihana - Plano, TX

Review summary

1. R

   Ruju

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They made us wait 2 hours after having a reservation
   

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2. J

   Jamie

   VIP

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Manager told us to leave saying we were there for 130 minutes when there was a 120 minute max. We explained that was impossible when we had a 4:45pm reservation at it was 6:15. He wouldn’t listen and basically kicked us out because we were finishing a story at a table that he wanted to turn.
   

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3. B

   Brian

   Dallas

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Our server was very very nice. However our chef was not. He completely killed the vibe and all the excitement we had with going to a Hibachi place. With all of our kids. His attitude was poor, and wasn’t willing to accommodate our requests and wanted to argue in front of everyone. He severely overcooked the rice to the point that I was burned and hard. He and to speak with the manager and server separately who were both very nice and had someone cook us some really good egg fried rice to go since our wasn’t edible at dinner. The steak, chicken, shrimp and vegetables were cooked perfectly so that was a plus. Overall the restaurant decor was in pretty poor shape and looked dirty. The place needs a refresh badly. The ambiance doesn’t fall in line with the price tag 💰Really enjoy Benihana’s but won’t be back to this one for a while.
   

   Benihana - Plano, TXResponded today

   Thanks for the review, Brian! We're really sorry to hear about your experience. We take pride in our Hibachi and chef's service, so it's disappointing to hear that we fell short this time. We'll definitely take your feedback on board and work on improving. We hope you'll give us another chance to show you the high-quality dining experience we're known for.
   

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4. M

   Myeshia

   Dallas

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Confirmed reservation for 7:00pm. Didn’t get seated until 7:45. After talking with others around us that walked us, they were seated before us. One in which had a party the same size as us. The reservations were not seated priority at all. Due to the time delay, we had to skip another planned event.
   

   Benihana - Plano, TXResponded 3 days ago

   Hello Myeshia, We're truly sorry for the delay you experienced during your visit. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We appreciate your patience and understanding. We're glad to hear that you enjoyed our food and we hope to provide you with a better experience in the future. Best Regards, Benihana - Plano, TX The Management Team
   

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5. K

   KRISTY

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, we had a wonderful dinner! Amazing service, food, and a little fun
   

   Benihana - Plano, TXResponded today

   Thanks for the review, Kristy! We're thrilled to hear that you had a wonderful dinner at Benihana - Plano, TX. Our team always strives to provide amazing service, food, and a little fun. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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6. R

   Richard

   Dallas

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall, a good experience. Food was good. Pet peeve, my family was still eating. Other diners had left. Wait staff began clearing the table and bringing out dishes for next set of diners. Very disrespectful and annoying to my family.
   

   Benihana - Plano, TXResponded 3 days ago

   Hi Richard, Thank you for taking the time to leave us a review. We're glad to hear that you had a good experience overall and enjoyed our food. We apologize for any discomfort caused by the service you received. We understand that the timing of the service was not to your liking and we appreciate your patience. We will certainly address this with our team to ensure a better experience for all our guests in the future. We hope to see you and your family again soon. Best Regards, The Management Team at Benihana - Plano, TX
   

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7. H

   Heather

   VIP

   Dallas

   1 review

   4.0

   1 review

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   the waiting area is small at the location, if all party guests aren’t present at the time of event the host will make you wait with your large party in the way of the entrance.
   

   Benihana - Plano, TXResponded on December 17, 2024

   Dear Heather! Thanks for visiting us at Benihana - Plano. We're sorry to hear about your experience with the waiting area. We understand how frustrating it can be to wait in a small area with a large party. We'll certainly take your feedback into account as we strive to improve our guests' experiences. We're glad to hear that you enjoyed the food and we hope that you'll give us another chance to serve you better. Thanks again for your feedback.
   

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8. N

   Nicole

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had a group of 5 -3 w bdays- and were joined by a nice couple who also had a birthday. So 4 out of 7 bdays. We were clearly there to celebrate which I noted on the reservation and the couple did also. Our waitress was dishelved from the start with giving yhe couple who’d already paid their bar tab an additional one without even allowing them to correct her. When taking our orders I make it clear as I do ever year come to celebrate our bdays. As little butter or oil on mine. The chef wasn’t aware of this shen he wheeled up s as Mf I had to repeat again even though he said he’d be added butter and oil to both. Every other visit it’s never been an issue. He clearly wasn’t happy to oblige. And every time we’ve been there’s anlways a little extra that he shares anmongst guest - there was nothing but what’s was served. Additionally and ridiculously there was no show. One shrimp toss into hat and lit hibachi on fire and moved across making Cho Cho with mouth. Then cleaned up. We lived in NYC for 15 yrs and the night before he was born we at at Benihana and loved it joked so much it’s a tradition and while the adults at the table were less didappointed they were not happy to see my sons unhappy…no volcano, no ketchup squirt, no jokes heck no interaction. He might as well been cooking in kitchen. If you’re no longer including the interaction -it’s only fair that you let us know. Your menus have changed and harder than to decipher so I’m only guessing as someone in legal there’s hidden language explaining this change or you’re no longer carrying insurance that allows you to interact and include customers what they’re are both coming in, paying for..and tipping for. Unacceptable.
   

   Benihana - Plano, TXResponded 7 days ago

   Thanks for the feedback, Nicole! We're sorry to hear about your experience at Benihana - Plano. We aim to make every occasion special for our guests, and we regret that we fell short in your case. We take your comments about our service and menu options seriously and will use them to improve. We hope you'll give us another chance to show you the Benihana experience that we're known for. Best regards, The Management Team
   

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9. D

   Debbie

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food and staff were excellent. The table too small for 10
   

   Benihana - Plano, TXResponded on December 15, 2024

   Hey Debbie! Thanks for the review! We're thrilled to hear that you enjoyed our food and found our staff excellent. We understand your concern about the table size and we appreciate your patience. We always aim to provide the best experience for our guests and your feedback helps us do that. We hope to welcome you back soon at Benihana - Plano.
   

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10. M

    Mary

    Dallas

    5 reviews

    5.0

    5 reviews

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and overall experience is always great at this location. Dajon is a top notch waiter!
    

    Benihana - Plano, TXResponded on December 15, 2024

    Thanks for the review, Mary! We're thrilled to hear that you had a great experience at Benihana - Plano. Your kind words about our food and service truly made our day! We always strive to provide top-notch service and delicious meals, so your compliments are much appreciated. We look forward to welcoming you back soon for another great dining experience!
    

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