Benihana - Plano, TX

Review summary

1. MS

   MelissaS VIP

   Dallas6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Service was good. Prices high compared to quality of food.
   

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2. G

   George

   Dallas2 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and generous portions. Wait staff is efficient and personable. Hibachi chef is funny and engaging. Split the dual lunch portion for 2 people for a great value that you might be able to actually finish
   

   Benihana - Plano, TXResponded 1 day ago

   Dear George, Thank you for your wonderful review! We’re so glad you enjoyed the delicious food, generous portions, and the fun, engaging experience with our hibachi chef. It’s great to hear that you found value in sharing the dual lunch portion—it’s definitely a great way to enjoy a satisfying meal! We appreciate your kind words and hope to welcome you back again soon for another fantastic dining experience. Best regards, The Management Team
   

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3. B

   Barbara

   Dallas4 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I used to love this restaurant but no more. So rushed - was in and out in an hour. Used to be a dinner with a show. Not a great waitress or hibachi cook experience. So sad - won’t be back - $270 for 2 adults, 3 kids and one glass of wine.
   

   Benihana - Plano, TXResponded 2 days ago

   Thanks for the feedback, Barbara. We're sorry to hear that your recent experience at Benihana - Plano, TX didn't live up to the standards you've come to expect from us. We understand that the pace and the feeling of being rushed are not ideal for a relaxed, enjoyable dining experience. We also regret that the hibachi cook and service experience didn't meet your expectations. We appreciate your comments and will use them to improve. We hope you'll reconsider and give us another chance to make it right in the future. Best, The Management Team
   

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4. R

   Rina

   Chicago2 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   I had ordered the meat and shrimp combo and was not pleased with the food; it lacked flavor esp. the fried rice! The meat was tough and although it was supposed to be meat and shrimp combo, they skimmed on the shrimp. This place is overrated! Sorry, I will not be back!
   

   Benihana - Plano, TXResponded 2 days ago

   Thanks for the review, Rina. We're sorry to hear that your experience at Benihana - Plano, TX, didn't meet your expectations. It's disappointing to hear that our fried rice and meat lacked flavor. We always aim to deliver a great experience, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve. We hope you reconsider and give us another chance to impress you. - The Management Team
   

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5. K

   Kathy VIP

   Dallas40 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Normally, I love Benihana's. We always receive a birthday coupon of $30 to defray the cost. But this year, the prices were a surprise. The price of the Samurai Treat went up from $45.90 to $50.00 and the Land and Sea meal went from $46.20 to $50.50. The chicken fried rice is now a whopping $7 per serving! And the chef who cooked our food burnt everything. The colossal shrimp was overcooked and my filet was burnt and NOT medium; who wants to pay $50 for overcooked food! The server even spilled the soup on my husband and I. He did apologize, but they should have shaved off some of the price. We won't be going back until the prices drop or they increase the amount of the birthday coupon. Very disappointing!
   

   Benihana - Plano, TXResponded 2 days ago

   Dear Kathy! We're sorry to hear that your recent visit didn’t meet expectations. We understand that price increases can be frustrating, and we regret that your meal and service fell short. Overcooked food and spills are not the experience we strive to provide. We appreciate your feedback and will share it with our team to improve both quality and service. Your loyalty means a lot to us, and we hope you'll give us another chance in the future to provide the experience you expect and deserve.
   

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6. E

   Emily

   Tahoe1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Decent food, chef was very kind. Long greet time and waiter made some offensive remarks… trying to be funny. I don’t think I’ll be back.
   

   Benihana - Plano, TXResponded 3 days ago

   Hi Emily, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food at Benihana - Plano, TX. However, we're truly sorry to hear about the wait time and the perceived humor from our waiter. We aim to provide a friendly and welcoming atmosphere for all our guests, and it seems we fell short in your case. We appreciate your feedback and will certainly use it to improve our service. We hope you'll reconsider and give us another chance to serve you better. Best regards, Benihana - Plano, TX Management Team
   

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7. AB

   AubreyBartel18

   Dallas1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Twilah sucked. Made it a horrible experience. Barely came around.
   

   Benihana - Plano, TXResponded 4 days ago

   Thanks for the feedback, Aubrey. We're sorry to hear that your experience at Benihana - Plano, TX didn't meet your expectations. We strive to provide excellent food and service to all our guests and it seems we fell short this time. We appreciate your honest feedback and will use it to improve. We hope you'll give us another chance to make it right. Thanks again for your feedback.
   

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8. OT

   OpenTable Diner

   Dallas2 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had reservation but the restaurant stuffed more chairs than usual around the table so we started off with no room. The food was okay bout undercooked no performance by the chef and the waitress was so busy we didn’t see her much.
   

   Benihana - Plano, TXResponded 5 days ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Plano, TX. We understand that the seating arrangement and the quality of food were not to your satisfaction. We strive to provide an enjoyable dining experience for all our guests and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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9. M

   Michael VIP

   Dallas54 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Having not been for probably years, I was very impressed. The service was excellent! The “show” of the chef preparing our meal was wonderful! And the food was delicious and of high quality. It is clear to me how Benihana has remained the top of their class for teppan grill restaurants!
   

   Benihana - Plano, TXResponded on March 4, 2025

   Hello Michael, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at Benihana - Plano, TX. It's great to know that our service and food met your expectations. We're also delighted that you enjoyed our chef's show - it's something we take great pride in! Your kind words about our food quality and service are greatly appreciated. We're committed to maintaining our standards and your feedback is invaluable. We look forward to welcoming you back soon. Best regards, The Management Team
   

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10. D

    Dr Nathaniel

    Dallas1 review

    5.0

    Dined on March 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience but need to cook the chicken much longer
    

    Benihana - Plano, TXResponded on March 7, 2025

    Thanks for visiting us, Dr Nathaniel! We're thrilled to hear that you had a great experience at Benihana - Plano, TX. We strive to provide excellent food and service, so we're glad to know we hit the mark for you. We appreciate your feedback on the chicken's cooking time and we'll definitely take it into consideration. We look forward to welcoming you back soon!
    

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