Benihana - Ontario, CA

Review summary

1. V

   Vickie

   Hawaii5 reviews

   2.0

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Server never came back around to ask about more drinks and the food was over salted and I could hardly eat it
   

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2. OT

   OpenTable Diner VIP

   San Francisco4 reviews

   2.0

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was slow and had to wait 30 min after arriving for reservation. Dinner took 2.5+ hours.
   

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3. W

   WENDY

   Unspecified1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great experience on my birthday! Service was great and so was watching our cook!😃
   

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4. B

   Bianca

   Central Coast1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Oscar & waiter Conner were great! We appreciate your service today.
   

   Benihana - Ontario, CAResponded today

   Thanks for visiting us, Bianca! We're thrilled to hear that you had a great experience at Benihana - Ontario, CA. Your kind words about our service and food truly mean a lot to us. We strive to provide an exceptional dining experience for all our guests, and it's heartening to know we hit the mark for you. We look forward to serving you again soon!
   

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5. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sophie was great waitress she made my birthday special
   

   Benihana - Ontario, CAResponded today

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you chose Benihana - Ontario, CA for your special birthday celebration and that our team made your day special. We always aim to make special occasions even more memorable. We're also glad that you enjoyed our food and service. We look forward to serving you again soon.
   

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6. OT

   OpenTable Diner VIP

   Los Angeles6 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Daphne was our chef and the waiters were amazing!
   

   Benihana - Ontario, CAResponded today

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed our food and found our staff to be amazing. We strive to provide the best dining experience for our guests at Benihana - Ontario, CA. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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7. a

   antonio

   Hawaii3 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’m a frequent customer of this Benihana location unfortunately I’m not sure what happened today. Usually, they’re pretty good so we went to the bar area and try to get a drink and the lady basically was rude. The bartender did not wanna attend us. She was very very upset about something I bet it was something. I’m sure it was something personal however the cook as well. Let us down. We order filet mignon and they gave us something different and the chunks were cut really big. They weren’t done in small pieces. The rice was really hard. It wasn’t done good. This is the first time. I have a horrible experience.
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the review, Antonio. We're truly sorry to hear about your recent experience at our Benihana Ontario, CA location. It's disheartening to hear that the service and food didn't meet your expectations. We strive to provide our guests with the best dining experience, and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to make it right. Best regards, Benihana - Ontario, CA Management Team
   

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8. J

   Jim

   Orange County8 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was very good and hot and they kept our drinks filled. The person preparing our food kept us informed and entertained the whole time. The food was very tasteful and there was enough of it.
   

   Benihana - Ontario, CAResponded 2 days ago

   Hi Jim, Thank you for taking the time to share your experience at Benihana - Ontario, CA. We're thrilled to hear that you enjoyed our food and drinks, and found our team to be entertaining and attentive. Your kind words mean a lot to us. We noticed that you rated the value a bit lower. We strive to provide the best experience for our guests, and we're sorry if you felt you didn't get your money's worth. We appreciate your feedback and will certainly take it into consideration. We look forward to serving you again soon! Best regards, The Management Team
   

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9. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The food quality was not great for what you pay. I would have enjoyed in & out 10x more and saved money. Never going back.
   

   Benihana - Ontario, CAResponded 6 days ago

   Dear Guest, We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide high-quality food and a memorable dining experience, so it’s disappointing to learn we fell short. Your feedback is important, and we’ll take it into account as we work to improve. We appreciate you sharing your thoughts and regret that we couldn’t deliver the experience you hoped for.
   

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10. I

    Ileene

    Unspecified2 reviews

    5.0

    Dined on March 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Saul our chef was amazing. Cooked the best steak ever! Our server Eli was very accommodating since I was in a rush. He was very attentive.
    

    Benihana - Ontario, CAResponded 6 days ago

    Dear Ileene, Thank you for your kind words! We're thrilled to hear that Saul cooked the best steak ever and that Eli provided attentive service to accommodate your schedule. We’ll be sure to share your compliments with them! We appreciate your visit and hope to serve you again soon.
    

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