Benihana - Ontario, CA

Review summary

1. s

   sheree

   VIP

   San Diego

   18 reviews

   2.0

   18 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   This is our home location so we visit often. We sat at the bar to wait on our table, barista never acknowledged us! They both just continue stocking the bar....mind you this is Happy hour time. Dinner service was okay, new chief so our food was not to the usual standard. There were 8 orders of chicken rice at our table and he used one small breast! No chicken in my rice at all. There were three people at our table with birthdays including my husband they all had birthday certificates. No one got a photo, no one sang happy birthday, and no birthday dessert!
   

   Benihana - Ontario, CAResponded today

   Hi Sheree! We're really sorry to hear about your recent experience at Benihana - Ontario. It's disappointing to know that our service did not meet your expectations, especially during happy hour. We always strive to provide the best service possible, and it's clear we missed the mark during your visit. We've taken your feedback seriously and will use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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2. B

   Brittany

   Orange County

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had the best time on our random Sunday night date night. The restaurant was surprisingly still crowded when we got there on a Sunday night but making a reservation let us walk right in our chef. Deonte was great, very engaging and humorous, and the food was so flavorful. ! 
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the review, Brittany! We're thrilled to hear that you and your husband had a wonderful time at Benihana - Ontario. It's always a pleasure to welcome back our valued guests, especially on special occasions like date night. We're glad you enjoyed the food and found our chef engaging and humorous. We look forward to your next visit!
   

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3. A

   Andrea

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Terrible service, reservations were behind over an hour and a half. We were there over 3 hours. Portions are very small now meanwhile prices went up $1-$3 per meal.
   

   Benihana - Ontario, CAResponded 2 days ago

   Dear Andrea! Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Ontario. We understand that waiting can be frustrating and we apologize for the inconvenience you faced with the reservation delay and the extended dining time. We also regret that our portion sizes didn't meet your expectations. We strive to provide excellent service and value, and it seems we fell short during your visit. Your feedback is valuable to us and we'll certainly use it to improve. We hope you'll give us another chance to make it right.
   

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4. j

   john

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent customer service. The waitress and chef were amazing.
   

   Benihana - Ontario, CAResponded 3 days ago

   Hey John! Thanks for the feedback! We're thrilled to hear that you enjoyed our food and customer service at Benihana - Ontario. We strive to provide excellent service and it's wonderful to know we hit the mark for you. We look forward to serving you again soon!
   

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5. S

   Sandra

   Las Vegas

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was wonderful and food was so delicious and just perfect taste.
   

   Benihana - Ontario, CAResponded 4 days ago

   Hey, Sandra! Thank you for your wonderful review! We're thrilled to hear that you enjoyed the food and service at Benihana - Ontario. It's always our goal to provide the perfect taste for our guests. We appreciate your kind words and look forward to serving you again soon. Best Regards, The Management Team
   

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6. Y

   Yvette

   Orange County

   4 reviews

   1.0

   4 reviews

   Dined on December 11, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   12/10/24 I made reservations for 12 for my son‘s birthday at 7 PM. We confirmed multiple times over the phone. Once most of our party ( except 2) arrived, we went to check in at the front and were told that we could not check in until our entire party had arrived. 10 minutes later our entire party had arrived and we were told to wait about 20 minutes. 20 minutes later still not seated I went in to find out what was taking so long and we were told 20 to 30 more minutes. Again 30 minutes later and we were told 30 more minutes. You’ve got to be kidding me. Overall, they were an hour late seating us for our reservation. We were then seated and were given the wrong menus and left to sit for another 30 -40 minutes. At this point we had still not made a drink order or had anyone come to check on us at all. Almost two hours after our reservation time a waitress came and realized we had the incorrect menus and brought us a few of the correct menues which would have been good except they were 12 of us so everyone was trying to share three menus . She finally came back and took our drink and appetizer orders. Drinks and appetizers took forever. Some of the appetizers and drinks didn’t even come until more than halfway through the dinner and all came at different times so half of our party was served while others just sat and waited for what seemed like an hour. The only good thing I can say is that once the cooks arrived, the food was great. Other than that this is my second awful experience with being seated and waited on at Benihana. It would have been appropriate to offer a discount of some kind but if course that didn’t happen either. Unfortunately, this will probably be my last time coming here. 
   

   Benihana - Ontario, CAResponded 7 days ago

   Thanks for the feedback, Yvette! We're truly sorry to hear about your experience at Benihana - Ontario on your son's birthday. We understand how frustrating it must have been to wait for your entire party and have a misunderstanding about the seating arrangements. We also apologize for the long wait times and the mix-ups with the menus. We're glad to hear that the food was up to the mark once the cooks arrived. Your comments will help us improve our service. We hope to have another chance to serve you better in the future.
   

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7. B

   Barbara

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Oscar gave us a great performance and cooked up our delicious food. Friendly staff and great location.
   

   Benihana - Ontario, CAResponded 7 days ago

   Thanks for the review, Barbara! We're thrilled to hear that you enjoyed your performance from our chef and found our food delicious at Benihana - Ontario. It's wonderful to know that our staff was friendly and that you appreciated our location. We strive to provide an exceptional dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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8. M

   Michael

   Los Angeles

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our reservation time was 8:15, we were seated at 9:15, and the chef came around 10:15. They may have open reservations available but it’s the equivalent of putting your name on the list. Quantity over quality is how I felt management runs this Benihana.
   

   Benihana - Ontario, CAResponded on December 9, 2024

   Hey Michael! Thanks for visiting us at Benihana - Ontario. We're truly sorry to hear about your recent experience. We understand that waiting longer than expected can be frustrating, especially when you're looking forward to a meal. We also regret that our chef's arrival time didn't match the time you were seated. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to provide you with the quality and quantity of dining experience we're known for. Best Regards, The Management Team
   

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9. S

   Savannah

   Los Angeles

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had a reservation for 7:15 got seated at almost 8. Sever was not the best, Didn’t give get us any refills until food was done. Food was salty.
   

   Benihana - Ontario, CAResponded on December 9, 2024

   Hey, Savannah! We're really sorry to hear about your experience at our restaurant. We understand that your time is important and we regret that the service did not meet your expectations. We also regret that the food did not provide you with the taste and saltiness that you were expecting. We assure you that we take your feedback seriously and will work on improving these areas. We hope that you will give us another chance to provide you with a better dining experience. Best regards, Benihana - Ontario Management Team
   

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10. R

    Rick

    Las Vegas

    8 reviews

    4.0

    8 reviews

    Dined on December 8, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Another delicious Christmas meal in the books for 2024!
    

    Benihana - Ontario, CAResponded on December 9, 2024

    Thanks for the review, Rick! We're thrilled to hear that you enjoyed your Christmas meal at Benihana - Ontario. It's always a pleasure to serve you and we're glad we could make your holiday special. We noticed your rating on value and we truly appreciate your honesty. We're always striving to improve and we'll take your feedback into account. We hope to see you again soon!
    

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