Benihana - Newport Beach, CA

Review summary

1. K

   Kenneth

   Nashville

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   No complaints. Everything was amazing. Food perfect. Service perfect
   

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2. M

   Melissa

   Orange County

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you have not experienced this fantastic dining show it was quite entertaining they have new moves and jokes it was fabulous thank you Benihana we appreciate you! Food was delicious too !!!
   

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3. K

   Kathleen

   VIP

   Orange County

   79 reviews

   3.0

   79 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   As always, food was great! Our chef was not impressive. He wore a mask, no idea why, and had a very muffled voice. Have been dining at Benihana for years. Unfortunately, our chef was a great cook but no showmanship. Did not interact with our birthday party of 6. I would not want this chef again in the future. I was disappointed in the dining experience.
   

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4. J

   Jenni

   VIP

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food was excellent as always. It was our first time going on a weekend so it was much more crowded than usual. We got seated an hour later than our reservations. However, we didn’t mind. We were told up front and chose to wait. We didn’t get to sit at Jojo’s table but our server was great. Our cook was excellent and made everything to perfection! This is still our favorite location!
   

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5. A

   Anca

   Orange County

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   Chef and waitress was really good but we had to wait 1h20 min past our reservation time! No fun with 2 small kids. We love Benihana but won’t be coming back on a Saturday anytime soon.
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Hey Anca, Thank you for your feedback and for choosing to dine with us at Benihana - Newport Beach, CA. We're thrilled to hear that our chef and waitress met your expectations. However, we sincerely apologize for the delay you experienced. We understand how frustrating that can be, especially when you're expecting a meal to be ready. We always aim to provide efficient service and it seems we missed the mark this time. We appreciate your patience and understanding and we hope to have the opportunity to serve you again under better circumstances. Best, The Management Team
   

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6. L

   Lorenzo

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   First of all - We absolutely love Benihanas. The food and the fun. But our Saturday night experience was terrible. And we will not be returning anytime soon. The restroom was a disaster. No public dining establishment should have overflowing trash cans, and paper all over the ground. Someone should be checking in on the bathrooms. There were 3 sweet girls at the front desk working their tails off but they needed serious help from management . The amount of people waiting on tables was completely out of control. Kids screaming. Running around. I realize Benihanas is a fun family spot but some might want to be reminded of the mayhem before you go spending hundreds on dinner. I guess Benihanas is doing ok if they are this busy and this chaotic but I don’t know why they even bother taking reservations. Go somewhere else with your money unless you like mad chaos.
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Thanks for visiting us, Lorenzo. We're glad to hear that you love Benihana's fun atmosphere and food. However, we're truly sorry to hear about your Saturday night experience at our Newport Beach location. We understand how important it is to have a clean environment and we apologize for the inconvenience caused. We appreciate your feedback on our restroom condition and the management assistance you received. We're continuously working on improving our services and your feedback is invaluable in this process. We hope you'll give us another chance to provide a better dining experience in the future.
   

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7. M

   Monica

   Orange County

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and the staff was very accommodating to my last minute request for adding more guest to my reservation.
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Thanks for the feedback, Monica! We're thrilled to hear that you had a great experience at Benihana - Newport Beach, CA. It's always our goal to accommodate all our guests, even the last-minute ones. We're glad we could accommodate your request and that you enjoyed our food and service. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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8. B

   Beau

   Central Coast

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was slow for no reason. No refill on water or drinks, no check up on us to see if we needed anything, chef was good but not GREAT, just a Blah experience
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Hey Beau, We're sorry to hear about your experience at Benihana - Newport Beach, CA. We strive to provide excellent service and it seems we fell short during your visit. We apologize for the slow service and the lack of checks on your drinks and food. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. H

   Herman

   VIP

   Las Vegas

   13 reviews

   2.0

   13 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   My reservation was at 7:45pm didn’t get seated till 9:00pm cooking didn’t start till 9:45. My husbands $61 dollar Wagyu Steak was horrible. This also is the second time this happened to us at this location with reservations being 20 or 30 minutes past your reservation time.
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Thanks for the review, Herman. We're sorry to hear about your recent experience at Benihana - Newport Beach, CA. We understand that waiting beyond your reservation time can be frustrating, especially when you're looking forward to a delicious meal. We're also sorry to hear that your Wagyu steak was not up to par. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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10. j

    jorge

    Las Vegas

    1 review

    3.0

    1 review

    Dined 3 days ago

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 1

    Overbooked. We waited 45 minutes after our reservation. Waiter couldn’t get our drinks right to save his life due to noise level. Food was overpriced.
    

    Benihana - Newport Beach, CAResponded 1 day ago

    Hey Jorge, We're truly sorry to hear about your experience at Benihana - Newport Beach, CA. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We strive to provide excellent service and it's clear we fell short during your visit. We also understand your concern about the pricing. We assure you, we'll take your feedback into account to improve our services. We hope to have the chance to serve you better in the future. Best, The Management Team
    

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