Benihana - Newport Beach, CA

Review summary

1. F

   Frances

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and excellent food. I love that they’ll take a photo of your group and give to you as souvenir in a cardboard frame.
   

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2. E

   Emily

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a TERRIBLE experience here last night. Our reservations were at 7:45pm for 10 people. We were 4 adults + 6 kids.  we arrived at 7:20 in hopes of getting seated sooner, but the host said that would likely not be possible. At 7:45, the time of our reservation, they informed us that they are running about 30 minutes behind on their reservations. We were not pleased, but we’re in a large enough group to have fun and hang out together to make the time pass by. At 8:45, one entire hour after our reservation, we asked to speak with the manager, who told us he’d get us a couple free appetizers while we continue to wait. We got a couple California rolls and a crunch roll. At 9:30pm, nearly 2 hours after our reservation, they took us to our table. At 10:15pm, NO ONE has still come by. We felt like complete idiots. We got up from our table, asked to speak with the manager again, who quietly apologized and said this should have never happened and we should have had food by now. I’m sorry, HOW? No one came to take our order. No teppanyaki chef came to our grill. How long are we supposed to acquire food without someone from the restaurant being involved? Although he apologized, we did not feel that this was an appropriate solution to our issue. They could have comped our drinks. They should have told us at the outset that they were running hours behind rather than miss inform us that they were only 30 minutes behind. this completely ruined our night and left us with very limited options for dinner. Our poor kids were total troopers, but Benihana‘s staff, management and overall response was absolutely unacceptable! 
   

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3. S

   Shonyta

   VIP

   Las Vegas

   40 reviews

   5.0

   40 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Was a great Christmas Dinner. Family enjoyed ourselves
   

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4. M

   Monica

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience and the chef Isaiah was outstanding. We had children at our table and he was wonderful with them. The food was awesome and we sat down at the exact time of our reservation
   

   • 

   Benihana - Newport Beach, CAResponded 2 days ago

   Hi Monica, We're thrilled to hear that you had a wonderful experience at Benihana - Newport Beach! It's great to know that our chef was able to provide outstanding service and that you and your family had a wonderful time. We always aim to accommodate all guests' needs, including children, and we're glad that our team was able to make your experience enjoyable. We're glad that you enjoyed our food and found our reservation time to your liking. Thank you for your kind words and we look forward to serving you again soon! Best wishes, The Management Team
   

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5. D

   Diana

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were seated pretty quick without a reservation and it was pretty busy, so that was nice. They were very prompt in keeping your drinks filled and making sure things were flowing smoothly so overall it was a great dinner and experience as always .
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Thanks for visiting us, Diana! We're delighted to hear that you enjoyed your dinner at Benihana - Newport Beach. Our team strives to provide prompt service and keep drinks filled so that our guests have a great experience. We're glad to see that you had a positive one. We appreciate your feedback and look forward to serving you again soon!
   

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6. m

   madison

   VIP

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   We go to Benihana quite often. Always have a bit of a wait once you sit down. This time we were overcharged significantly and then had to wait 40 minutes to then have to negotiate with the manager that we were still being overcharged after she edited out bill incorrectly. He would not refund the bill or even give us a discount for the inconveniences. Manager barely came over to us to say sorry.
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Hey Madison, We're truly sorry to hear about your recent experience at Benihana - Newport Beach. We understand how frustrating it can be to experience a delay and then be overcharged. Please know that we take your feedback seriously and will address this issue with our team. We're also sorry to hear about the misunderstanding with your bill. We aim to provide excellent service and it's clear we fell short this time. We hope to have the opportunity to provide you with a better experience in the future. Best regards, The Management Team
   

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7. W

   Wendy

   Orange County

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef was amazing - made the experience that much better. Our waitress and hosts were also excellent. Food was great!!! So much fun
   

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   Benihana - Newport Beach, CAResponded 5 days ago

   Thanks for the feedback, Wendy! We're thrilled to hear that you had an amazing experience at Benihana - Newport Beach. It's fantastic to know that our chefs and hosts made your visit even more enjoyable. We're also glad you enjoyed our food! Your kind words mean a lot to us and we look forward to serving you again soon. Best, The Management Team
   

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8. S

   Sev

   VIP

   Orange County

   40 reviews

   5.0

   40 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service was excellent this time around! We were given the “holiday menus” for a mid-week lunch which had dinner prices, but were lucky to overhear another diner ordering off the regular lunch menu - turns out you have to ASK for the lunch menu to order from it. A must since it’s almost double the price!
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Dear Sev, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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9. e

   erika

   VIP

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was beyond salty and burnt. Female chef was terrible literally burned everything. Waste of money and highly disappointed
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Hi Erika, We're truly sorry to hear about your disappointing experience at Benihana - Newport Beach. We take pride in our culinary offerings and it's clear we didn't meet your expectations this time around. We also apologize for the inconvenience caused by the temperature of the food and the service provided by our female chef. Your feedback is invaluable to us and we assure you that we will use this as an opportunity to improve. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
   

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10. K

    Kayla

    VIP

    Orange County

    7 reviews

    3.0

    7 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 5

    Waited 30+ minutes for table, all drinks were 30+ delayed, and chef was 30+ late - but I do love Benihana!
    

    Benihana - Newport Beach, CAResponded 5 days ago

    Thanks for the feedback, Kayla. We're glad to hear that you still enjoyed your experience at Benihana - Newport Beach! However, we're sorry to hear about the wait times and the delay in service. We always strive to provide the best for our guests, and we'll certainly work on improving these aspects. Your feedback is valuable to us and we appreciate you taking the time to share it. We hope to serve you again soon!
    

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