Benihana - New York, NY

Review summary

1. B

   Brian

   VIP

   London

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food and chef and waiter were excellent however the wait time and front of house staff needs improvement. A reservation for 7pm and we didn’t get our table until 7.33pm. The reservation process and waiting area were not up to scratch and it ruined an otherwise good evening.
   

   Benihana - New York, NYResponded today

   Dear Brian, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website
   

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2. D

   David

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Be sure to ask for a table in the middle of the dining area.
   

   Benihana - New York, NYResponded today

   Dear David, thank you for taking the time to review us, we are very thrilled to hear about your experience and hope you come back soon for another great time!
   

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3. R

   Richard

   VIP

   New York City

   35 reviews

   4.0

   35 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and Service was excellent. It was a bit cold in the dining area.
   

   Benihana - New York, NYResponded today

   Hi Richard, Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed our food and service at Benihana - New York. We apologize for the temperature in your dining area. We'll definitely look into this matter to ensure a more comfortable dining experience for our guests in the future. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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4. L

   Luciana Maria

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very good, perfect. Good food and service. We enjoyed it
   

   Benihana - New York, NYResponded 2 days ago

   Hey Luciana Maria, We're thrilled to hear that you had a wonderful experience at Benihana - New York! It's great to know that you enjoyed our food and service. We strive to provide the best for our guests and your feedback is a testament to that. We hope to see you again soon. Best, The Management Team
   

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5. A

   Angela

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great place to stop in and eat hibachi. The server did a great job with our orders. The chef was outstanding at the grill. I would definitely eat there again.
   

   Benihana - New York, NYResponded 2 days ago

   Thanks for the review, Angela! We're thrilled to hear that you had a great experience dining at our hibachi grill and enjoyed our chef's expertise. We always aim to provide excellent service and delicious food to all our guests, and it's rewarding to know we hit the mark for you. We look forward to welcoming you back soon!
   

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6. M

   Maddy

   San Francisco

   1 review

   3.0

   1 review

   Dined on December 16, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   I haven’t been to Benihana on my birthday in 5 or so years. I am celebrating in NYC and thought it would be fun to book a reservation while I am here. I was highly disappointed. The food was good but service was slow and the show was practically nonexistent. For how high the prices are I expect way more than just a server.
   

   Benihana - New York, NYResponded 6 days ago

   Hey Maddy! Thanks for visiting us at Benihana - New York. We're sorry to hear that your recent visit didn't live up to the standards you've come to expect from us. We're glad to hear that you enjoyed the food, but we apologize for the slow service and lack of show. We strive to provide an exceptional experience for all our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope to have the chance to make it up to you in the future.
   

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7. T

   Tabitha

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I made a reservation for 6pm. I arrived on time but wasn’t seated until 90mins later. The place was crowded, staff seemed overwhelmed. No one communicated the reason for delay or provided an update on when my party would be served. It wasn’t a good experience. I had family visiting from out of town and they really wanted to dine here. The manager Jeremy failed to communicate. He said he would check on the problem and then disappeared for 45mins.
   

   Benihana - New York, NYResponded 7 days ago

   Thanks for the review, Tabitha! We're truly sorry to hear about your experience at Benihana - New York. It's clear that we didn't meet your expectations, especially with the delay in seating and the lack of communication. We strive to provide excellent service and it's clear we fell short this time. Your feedback is invaluable and we'll certainly use it to improve our service. We hope you and your family will consider giving us another chance in the future.
   

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8. B

   BRIAN

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service once we got to the table was great. Did have a 7:00 reservation and didn’t get sat till 7:30
   

   Benihana - New York, NYResponded on December 15, 2024

   Hi, Brian! Thank you for choosing to dine with us at Benihana - New York. We're glad to hear you enjoyed the food and found our service to be great once you got to the table. We apologize for the delay in seating you, it's not typical of our usual service. We'll do our best to improve in this area. We appreciate your feedback and hope to serve you again soon! Best, The Management Team
   

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9. D

   Debbie E

   VIP

   Toronto

   30 reviews

   4.0

   30 reviews

   Dined on December 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful dinner and entertaining experience! The food was outstanding, especially the waygu beef entree. My daughter said it was one it was the best beef she has ever had! The chef was quite entertaining and kept my young guest amazed. I have been to several Benihana restaurants in a few cities: this is one of the best. The meal was a bit expensive…but it is New York city, so that is to be expected.
   

   Benihana - New York, NYResponded on December 15, 2024

   Hi Debbie! Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you and your daughter enjoyed your dining experience at Benihana - New York, NY. It's fantastic to know that you found our beef dish to be one of the best you've ever had! We're also delighted that you found our chef to be entertaining and that your young guest was impressed. We always strive to provide an entertaining and memorable experience for our guests, and we're glad we hit the mark during your visit. We understand our prices might be a bit higher than expected, but it's part of the experience in New York. We hope to see you again soon! Best, The Management Team
   

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10. T

    Terry

    New York City

    4 reviews

    3.0

    4 reviews

    Dined on December 8, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Can be a long wait time from check-in to being seated at a table depending on time of day and how busy they are. Also, from the time your order is placed with the waitress to when the chef comes to start cooking. Please mention to them if you have any allergies ahead of time and make sure they are aware of it again when the chef comes in order to prevent cross-contamination if you have any seafood allergies.
    

    Benihana - New York, NYResponded on December 9, 2024

    Thanks for the review, Terry! We're sorry to hear about the long wait times you experienced, but we're glad that you found our service satisfactory. We understand that this can be frustrating during busy times. We also appreciate your suggestion about educating our chefs about any allergies. We're continuously working on improving our service and your feedback is invaluable. We hope to serve you better in the future.
    

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