Benihana - Miramar, FL

Review summary

1. H

   Henry

   Miami

   1 review

   vip
   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a terrible experience at this restaurant. We were seated quickly, but 20 minutes later, we were still waiting for a waiter. When we asked about it, the manager came to our table with an attitude, arguing that the waiter would be right with us. This isn’t the first time this has happened at this location, but it definitely will be the last time it happens to me. I strongly advise against visiting this restaurant. If you’ve read other comments, you’ll see that this is a common occurrence.
   

   Benihana - Miramar, FLResponded 4 days ago

   Hi Henry! We're truly sorry to hear about your recent experience at Benihana - Miramar. It's always our goal to provide excellent service to our guests and it seems we fell short during your visit. We appreciate your feedback regarding the delay in service and the interaction you had with our manager. Please know that this is not the standard we aim for and we'll take your comments into consideration as we continuously strive to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the dining experience you deserve. Best, The Management Team
   

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2. r

   rolando

   Miami

   25 reviews

   vip
   5.0

   25 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great experience, our server was excellent Eduardo, our chef is wonderful Henry, and the food as usual extraordinary.
   

   Benihana - Miramar, FLResponded 4 days ago

   Hey Rolando! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Miramar. It's fantastic to know that our team, Eduardo, Henry, and the entire culinary team, made your visit enjoyable. We're also glad to hear that you found our food extraordinary. We strive to provide the best dining experience for our guests and your feedback is a testament to that. We look forward to serving you again soon. Best regards, The Management Team
   

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3. L

   Lola

   Fort Lauderdale

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The host over crowded a table that holds 8 and say 10 people. But other than that the food and ambiance was awesome. Our waiter was the best.
   

   Benihana - Miramar, FLResponded 6 days ago

   Hello Lola! Thank you for taking the time to review your visit to Benihana - Miramar. We're glad to hear that you enjoyed the food and ambiance. We apologize for the initial seating issue, we will certainly look into this. It's always our goal to provide a comfortable dining experience for all our guests. We're pleased to hear that our waiter made your experience even better. We look forward to serving you again soon. Best Regards, The Management Team
   

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4. L

   Leslie

   Fort Lauderdale

   3 reviews

   5.0

   3 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very expensive for kids but they really enjoy it.
   

   Benihana - Miramar, FLResponded 5 days ago

   Hello Leslie! Thank you for your positive feedback and for choosing to dine with us at Benihana - Miramar. We're thrilled to hear that you and your kids enjoy your experience here. We understand that you found our prices to be a bit high, and we appreciate your understanding. We always aim to provide a memorable experience for our guests, and we're glad to see that reflected in your visit. We hope to welcome you and your family back soon for another enjoyable dining experience. Best regards, The Management Team
   

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5. N

   Ney

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Jin is absolutely the best! He is the reason I drive further to the Miramar location.
   

   Benihana - Miramar, FLResponded on November 12, 2024

   Hello, Ney! Thank you so much for your kind words and perfect ratings! We're thrilled to hear that our chef made such an impression on you. We strive to provide our guests with the best service and food, and it's always rewarding to hear when we've succeeded. We're delighted that you chose to dine with us at Benihana - Miramar and we look forward to your next visit. Best, The Management Team
   

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6. J

   Joseph

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, and food was delicious. Very accommodating and pleasant.
   

   Benihana - Miramar, FLResponded 6 days ago

   Hey Joseph! Thanks for the review! We're thrilled to hear that you enjoyed our food and service at Benihana - Miramar. It's wonderful to know that our staff was able to make your experience pleasant and enjoyable. We strive to provide excellent service and delicious food, and we're glad we hit the mark for you. We appreciate your 5-star rating and look forward to serving you again soon!
   

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7. M

   Mike

   Fort Lauderdale

   1 review

   2.0

   1 review

   Dined on November 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   not now the soup was cold and taste is totally different did you change the recipe ? cause does not taste the same when it was good, salad was not as fresh very disappointed was a birthday celebration
   

   Benihana - Miramar, FLResponded on November 11, 2024

   Hi, Mike! We're sorry to hear that your recent experience at Benihana - Miramar didn't meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark this time. We appreciate your feedback on the soup and salad, and we'll certainly take it into consideration. We always aim to make our guests happy, and your feedback helps us do that. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you with our food and service. Best regards, The Management Team
   

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8. M

   Michael

   New York City

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great! Lunch menu is good value with plenty of options
   

   Benihana - Miramar, FLResponded on November 11, 2024

   Thanks for the feedback, Michael! We're thrilled to hear that you enjoyed our lunch menu at Benihana - Miramar. We always strive to provide good value and plenty of options for our guests. We noted your rating on value and we're always looking for ways to improve. We look forward to serving you again soon!
   

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9. M

   Maria L

   Fort Lauderdale

   7 reviews

   5.0

   7 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Went for a birthday dinner and I was not offered the birthday ice cream nor did they take the photo they always take. Chef was great, funny and overall fantastic. I did have to request from the server the yummy ice cream.
   

   Benihana - Miramar, FLResponded on November 8, 2024

   Thanks for visiting us, Maria! We're thrilled to hear that you had a fantastic birthday dinner at Benihana - Miramar. It's great to know that our chef and service made your experience memorable. We're sorry to hear about the lack of birthday celebration, we'll certainly look into this. We appreciate your feedback and hope to see you again soon!
   

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10. E

    Eva

    Fort Lauderdale

    3 reviews

    1.0

    3 reviews

    Dined on November 6, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Bad service! Employees don’t care about service. Food wasn’t great. We had been several times in this restaurant and I don’t expect to go back anymore. We got to the table prey quick but waited like 20 mins to get the orders. Place was empty. A waitress took the order and disappeared. After 40 minutes we had to asked for the water. We ended with no server, bad cooker(he tried to do a good job),slow service and expensive food, even though the discounted to fried rices for the inconvenience.
    

    Benihana - Miramar, FLResponded on November 8, 2024

    Thanks for the review, Eva! We're truly sorry to hear about your recent experience at Benihana - Miramar. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand your frustration with the service delay and the quality of the food, and we're sorry for any inconvenience caused. We assure you that we are taking your feedback seriously and will strive to improve. We hope you will give us another chance to show you the service and food quality we're known for.
    

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