Benihana - Minneapolis, MN

Review summary

1. E

   Einar Thor

   New York City

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed dining there. Friendly staff and the food was great.
   

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2. R

   Rachel

   Minneapolis

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a lovely family evening at Benihana for Christmas dinner. The server and our Chef were great. The food was delicious. Maybe because of it being a holiday, our chef didn’t start until we had been there for about an hour, seated for about 45 minutes. Luckily we weren’t in a hurry. It is quite noisy there so it was hard to have a conversation except with the person next to you. Also, we kept feeling a cold draft where we were sitting. That being said, overall, Benihana is a fun place to have a family or friend gathering - it is a performance with delicious food added in.
   

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3. A

   Angelica

   Minneapolis

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had a nice Christmas dinner and our tablemates were lovely. Thanks for a good experience and for offering a special way to celebrate the holiday.
   

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4. R

   Radcliffe

   Indiana

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great place to have our Christmas dinner.
   

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5. S

   Stephanie

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food was good and the chef entertaining. The waiter seemed to be quite harried. We were concerned that our food allergies might be overlooked. There was no concern about cross-contamination between seafood and other foods, and the chef didn't speak English. Luckily, one of the other diners shared our food allergies with the chef in his language.
   

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6. C

   Chantelle

   Minneapolis

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was horrible. Could barely get the waitress to the table to provide refills, the bill, boxes. Of all the years, i can say i am no longer satisfied with the Benihanas’s and will not be returning for quite awhile.
   

   Benihana - Minneapolis, MNResponded 1 day ago

   Hey Chantelle, We're really sorry to hear about your recent experience at Benihana - Minneapolis, MN. We pride ourselves on delivering great food and service, and we're gutted when we don’t meet expectations. We understand how frustrating it must have been to have your meal and service not live up to our usual standards. We appreciate your feedback and will certainly use it to make necessary improvements. We hope you'll give us another chance to show you the dining experience you deserve. Best, The Management Team
   

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7. J

   Joy

   Minneapolis

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were very accomidating for the foods my kids were not able to eat and helpful finding things they could. They were very positive and enviting through the whole experience!
   

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8. M

   Mickie

   VIP

   Minneapolis

   32 reviews

   2.0

   32 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   The chef we had was simply going through the motions. We had our 2 year old grandson and he didn't modify his presentation after he scared him (and me) with open flames. Our waitress couldn't keep anything straight and added the twosome's bill at our table to ours. We asked for a photograph and she messed that up - had to be retaken. The ice cream scoop at the end was a half scoop. The amount of food served has decreased....we normally have plenty of leftovers but not this time. Prices have increased and the service charge and taxes on our adult beverages were high. I like to tip for service, not a mandatory charge. We will not be returning to Benihana anytime soon.
   

   Benihana - Minneapolis, MNResponded 3 days ago

   Thanks for the feedback, Mickie. We're truly sorry to hear about your experience at Benihana - Minneapolis. We strive to provide our guests with a memorable dining experience and it's clear we fell short this time. We sincerely apologize for the issues you encountered with the chef and the service. We also regret that the photograph didn't turn out as you expected. Your feedback is invaluable and we'll certainly address these issues. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

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9. m

   melissa

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined on December 11, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Prices have obviously affected all businesses. But since you’ve put the service charge in place….just that service has gone exponentially down hill especially at your Minneapolis location! I have been dining with your restaurant around the world since 1987 (but home is Minneapoilis) when it was called Samurai here in MN. Not once have I hd such an awful experience until tonight! The server not only didn’t bring our drinks once they were brought and emptied the server took our glasses away not asking if we want more to drink. When we ordered most of everything we ordered was forgotten and many other nuances to say the least. I am just truly disappointed in this display of service.
   

   Benihana - Minneapolis, MNResponded on December 15, 2024

   Thanks for the review, Melissa! We're truly sorry to hear about your recent experience at our Minneapolis location. We pride ourselves on our service and it's disheartening to hear that we fell short on your visit. We understand your frustration with the service and we're truly sorry for any inconvenience caused. Your feedback is invaluable to us and we will certainly take it into consideration to improve our service. We hope you'll give us another chance to serve you better in the future. Benihana - Minneapolis Management Team
   

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10. D

    Destiny

    Minneapolis

    1 review

    5.0

    1 review

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Super friendly staff at this location, if it didn’t cost so much to eat here we would come more often.
    

    Benihana - Minneapolis, MNResponded on December 15, 2024

    Hello, Destiny! Thank you for your kind words and for giving us a perfect rating! We are thrilled to hear that you had a great experience at Benihana - Minneapolis, MN. We strive to provide our customers with a friendly and welcoming environment, and it's wonderful to know that we succeeded. We appreciate your feedback regarding the pricing and we are always looking for ways to improve our offerings. We look forward to welcoming you back soon! Best regards, The Management Team
    

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