Benihana - Minneapolis, MN

Review summary

1. C

   Casey

   Minneapolis

   75 reviews

   vip
   5.0

   75 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Benihana is pretty much the same as always. The restaurant is a little run down. Kinda sad. We’ve been going off and on for years. It’s been a while, 6 years I think. Food is the same. Some of it really good like the scallops. I wasn’t as crazy about the fried rice this time. Not sure what’s changed. The other 3 in our party liked it. Our chef/server was great. The other party at our table had two first-timers, ages 7 & 9 (guessing). They loved it. We took lots of food home. Basically Benihana lived up to our age old expectations.
   

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2. D

   Dewane

   Minneapolis

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from our waitress and cook and great food
   

   Benihana - Minneapolis, MNResponded 2 days ago

   Hello, Dewane! Thank you so much for your kind words and the perfect ratings! We're thrilled to hear that you enjoyed our service and food. We strive to provide our guests with the best dining experience possible, and your feedback is a testament to that. We look forward to serving you again soon at Benihana - Minneapolis. Best, The Management Team
   

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3. C

   Cyrus

   Minneapolis

   3 reviews

   vip
   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, the chef was really good and we had so much fun eating with the people at our table!
   

   Benihana - Minneapolis, MNResponded 5 days ago

   Hello, Cyrus! Thank you so much for your wonderful review! We're thrilled to hear that you had a great time dining with us at our table and that you enjoyed our food. It's always our goal to create a fun and memorable experience for our guests. We're grateful for your high ratings and your kind words. We look forward to welcoming you back to Benihana - Minneapolis! Best, The Management Team
   

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4. C

   Carol

   Chicago

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Our table for party of 6 had 2 other people added. It was extremely crowded. Service was attentive but rushed. Salads were served as we were still eating soup. Our bills had extra charges for chicken fried rice, but server did not explain it was an up charge when she simply asked if we wanted chicken fried rice. We assumed it was just part of meal price. Our chef was great.
   

   Benihana - Minneapolis, MNResponded on November 11, 2024

   Hello Carol! We appreciate your feedback and are glad you enjoyed our service and food! We apologize for the inconvenience caused by the crowd and understand your concern about the extra charge for chicken fried rice. We assure you this was an oversight and we will review our pricing practices. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're pleased to hear your chef was great and we hope to serve you again soon. Best, The Management Team at Benihana - Minneapolis
   

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5. T

   Thomas

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice meal. We have eaten there many times. It is a more expensive dinning experience. So be prepared to spend a fair amount of money for your dinner. Tip - Order a couple extra Fried Rice orders to take home and a pint of the Yum-Yum sauce. It will extend your experience for a couple extra days!!
   

   Benihana - Minneapolis, MNResponded on November 12, 2024

   Thanks for the feedback, Thomas! We're thrilled to hear that you enjoyed your meal at Benihana - Minneapolis. We strive to provide an exceptional dining experience and it's great to know that we hit the mark for you. We understand your concern about the cost, and we appreciate your understanding. We're glad you enjoyed our Fried Rice and Yum-Yum sauce. We hope to see you again soon and promise an even more extended experience for you to try. Best, The Management Team
   

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6. J

   Julie

   Minneapolis

   1 review

   5.0

   1 review

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very nice experience except prices have gone up far too high since last year. Also, normally the cooks are on top of handing out the Yum Yum sauce or others; but it was really tough to come by tonight. I kept asking rather than being offered.
   

   Benihana - Minneapolis, MNResponded on October 30, 2024

   Thanks for visiting us, Julie! We're glad to hear that you had a nice experience at Benihana - Minneapolis. We understand your concerns about the prices and the lack of Yum Yum sauce. We're always working on improving our services and your feedback is invaluable to us. We hope to see you again soon and provide you with a better experience.
   

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7. N

   Nancy

   Minneapolis

   1 review

   2.0

   1 review

   Dined on October 23, 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 4

   Been going to Benihana for years for my birthday. Been on the chef’s club for 7 years. Noticed tonight the restaurant was not as busy normally was. I know why now. They added a service fees on. 28 bucks for 3 people and bunch of other bs fees too. Ended up with over 40 bucks in fees. Nothing of which were mention any at table or In restaurant. Service was fast and food was decent but unfortunately I’m done coming to Benihana. Not worth the price! I’m all for leaving a decent tip that I decide but forced service fees and other bs fees. Good luck Benihana’s but you are going to lose a lot of long time customers like me.
   

   Benihana - Minneapolis, MNResponded on October 25, 2024

   Hey, Nancy! We're sorry to hear about your recent experience at Benihana's. We understand your concerns about the changes to the service fees and appreciate your loyalty over the years. We're glad to hear that you enjoyed the food and found our service fast. We're sorry to hear that the new fees and other charges were not properly disclosed. We'll take your feedback into account as we continually strive to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to impress you. Best, The Management Team
   

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8. R

   Rich

   Minneapolis

   14 reviews

   vip
   3.0

   14 reviews

   Dined on October 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food was decent but the billing was very sketchy. Our bill came to $101.50 which was fine. But, instead of seeing the normal sales tax I saw: Service charge $25.70 MGR-Amount. -$5.00 Food tax tax. $6.83 Beer/bombers Tax. $.89 Sake/wine tax. $1.47 Food tax service charge tax. $2.19 I called our server over for an explanation and she started explaining something about Covid and never changing it. I have no issues tipping well for good service but to assume a 20% tip on all checks and a wacky overcharge with a manger discount just doesn’t sit well. Three years ago when things were just reopening I would have been fine with it. Now, I’ll just go elsewhere.
   

   Benihana - Minneapolis, MNResponded on October 23, 2024

   Dear Rich, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. T

   Todd

   Minneapolis

   1 review

   5.0

   1 review

   Dined on October 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff. Fun environment. Very professional restaurant staff!
   

   Benihana - Minneapolis, MNResponded on October 23, 2024

   Hello, Todd! We're thrilled to hear that you enjoyed your experience at Benihana - Minneapolis! It's fantastic to know that our staff's professionalism added to your overall experience. We're glad you had fun and found our environment fun and welcoming. Your kind words truly mean a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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10. V

    Vicki

    Las Vegas

    29 reviews

    3.0

    29 reviews

    Dined on October 14, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Server did a great job!! Chef put on a great show but food lacked flavor … even the yum yum sauce tasted bland! Prices and service charge keeps going up while quality and taste goes down!! Come on Benihana get it together when we’re paying over $75 per person we expect more!!! You use to be my favorite place to eat out!!!
    

    Benihana - Minneapolis, MNResponded on October 16, 2024

    Thanks for the review, Vicki! We're thrilled to hear that you enjoyed our chef's show and that our team was able to provide you with excellent service. We're sorry to hear that our food didn't meet your expectations. We take pride in our flavorful dishes and value your feedback. We also acknowledge your concern about pricing and service charge. We'll certainly take it into consideration as we continuously strive to improve our services. We hope to welcome you back soon at Benihana - Minneapolis.
    

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