Benihana - Miami Beach, FL

Review summary

1. M

   Mair

   Mexico City

   9 reviews

   1.0

   9 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Estuve 2 hr y no nos dieron de comer nos tuvimos que parar y buscar otro lugar el servicio pésimo el aire acondicionado estaba helado y nunca le quisieron bajar la temperatura nunca más regresó
   

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2. K

   Kathy

   VIP

   Portland

   36 reviews

   2.0

   36 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had reservations and people who did not got seated before us. The floors were slippery and my husband almost fell. Also we had reservations for 800 and finally ate at 1030. I had to get my own water at the bar, and I have a hurt foot. People beside us didn’t even get the right drinks. Brought super for tea. All wrappers and empty.
   

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3. M

   Mario

   Miami

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Just a bad experience. Hostesses seemed lost. Waitress even more.
   

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4. L

   Lissette

   Miami

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The chef cooked well. But, I left like he was on asset with one of the people at the table. She and him spoke the entire time. She would tell him how much seasoning to put in the food and he listened.
   

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5. W

   Winona

   Washington DC

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We weren’t seated for an hour after our reservation time
   

   Benihana - Miami Beach, FLResponded 3 days ago

   Thanks for the review, Winona. We're truly sorry for the delay you experienced during your visit at Benihana - Miami Beach, FL. We understand how frustrating this can be and we're taking immediate steps to address the issue. We appreciate your patience and understanding. We hope to have the opportunity to make it up to you on your next visit. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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6. w

   william

   Yorkshire

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   The starter didn’t come we didn’t get drinks the waiter didn’t clear the starters when finished they didn’t offer any discounts they didn’t tell the manager when we complained Not great it cost me 90 dollars in taxis which is my choice but not worth any ride
   

   Benihana - Miami Beach, FLResponded 3 days ago

   Thanks for the review, William. We're truly sorry to hear about your recent experience at Benihana - Miami Beach, FL. It's clear that we didn't meet your expectations, and we apologize for any confusion regarding your starters, drinks, and service. We strive to provide excellent service and value to all our guests, and it's clear we fell short during your visit. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, Benihana - Miami Beach, FL Management Team
   

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7. J

   Jorge

   VIP

   Miami

   11 reviews

   2.0

   11 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service is horrible. Food is no more special. I have been going there on and off for 40 years, so I know.
   

   Benihana - Miami Beach, FLResponded 3 days ago

   Thanks for the feedback, Jorge. We're sorry to hear that your recent experience at Benihana - Miami Beach, FL didn't meet your expectations. We pride ourselves on providing exceptional service and delicious food, and we're disappointed that we fell short in your case. Your feedback is invaluable to us as it helps us improve. We hope you'll give us another chance to provide the experience you've come to expect from us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, Benihana - Miami Beach, FL Management Team
   

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8. C

   Clinique

   Miami

   2 reviews

   4.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was great. I decided to go with Ocean Treasure for my entree ( loved it) the wait wasn’t long
   

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9. M

   Mindy

   Montreal

   8 reviews

   4.0

   8 reviews

   Dined on December 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Wait was too long despite having reservations. Which wee were told were not really reservations more like managing how many people. We unfortunately watched as a large group « cut the line » with a payola. Very wrong on an evening when so few Resto were open and people had legitimate reservations. At least the food was good when the chef finally arrived at our table which was well over an hour after we sat.
   

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10. N

    Nicole

    Miami

    21 reviews

    4.0

    21 reviews

    Dined on December 25, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3

    Restaurant looks great. Was updated. We went Christmas eve. We had a reservation and waited to be seated. It took close to an hour until we were served any food. We ordered a mix of hibachi, sushi and kids. There was no music or festive feel. Our Chef did his best to entertain. Food was bland - definitely needed more seasoning.
    

    Benihana - Miami Beach, FLResponded on December 26, 2024

    Thanks for visiting us, Nicole. We're thrilled to hear that you enjoyed the decor and overall experience at Benihana - Miami Beach, FL. We apologize for the wait you experienced, especially on a holiday like Christmas Eve. We always strive to create a festive atmosphere for our guests, and we're sorry we fell short this time. We appreciate your feedback about the seasoning of our food and will certainly look into this. We hope to welcome you back for a more pleasant dining experience next time.
    

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