Benihana - Memphis, TN

Review summary

1. OT

   OpenTable Diner

   Memphis/West TN1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was good great and very nice and wonderful had a great time thank you
   

   Benihana - Memphis, TNResponded today

   Dear Guest! Thanks for the review! We're thrilled to hear that you had a great time at Benihana - Memphis, TN. We're glad you enjoyed the food and service. We always aim to provide the best dining experience possible. We appreciate your kind words and look forward to welcoming you back soon!
   

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2. OT

   OpenTable Diner

   Memphis/West TN1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even tho it was our servers 4th day there, she did an outstanding job.. She was very helpful and attentive. As many times as I been to Benihana she has been the best.. For only to be her 4th day..
   

   Benihana - Memphis, TNResponded 2 days ago

   Thanks for sharing your experience, OpenTable Diner! We're thrilled to hear that our new server made such a positive impression on you. We’re proud of our team and their dedication to great service. Looking forward to welcoming you back for more memorable meals!
   

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3. S

   Stephen

   Memphis/West TN1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation for 7:15. Was seated around 7:50 and did not have a waiter at 8:40. Me and my party of four got up and left at that time. We ended up going to Osaka in Cordova. Was very disappointed in the overall experience. Benihana is a place I like to eat at. This is the third experience in a row that I was not satisfied with.
   

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4. OT

   OpenTable Diner

   Memphis/West TN1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had to wait 1.5hrs before our chef came to our table. Very disappointed because we were celebrating my bday.
   

   Benihana - Memphis, TNResponded 4 days ago

   Dear Guest, I'm truly sorry to hear about your disappointing experience on your birthday. We appreciate you sharing this feedback and will work to ensure this doesn’t happen again. Thank you for giving us the opportunity to serve you, and we hope to make it right in the future.
   

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5. WM

   WMGray VIP

   New Orleans16 reviews

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Second time I have been there in the past three months and it smelled like weed. People next to us were indulging. Another time it was an uber eats driver. Not what I want to smell when eating.
   

   Benihana - Memphis, TNResponded today

   Hello WMGray, We're truly sorry to hear about your recent experiences at Benihana - Memphis, TN. We take pride in our cleanliness and we're disappointed to hear that we didn't meet your expectations this time. We appreciate your feedback about the odor and the uber eats driver, and we assure you that we will address these issues. We hope to have the chance to provide you with a more pleasant dining experience in the future. Best regards, The Management Team
   

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6. A

   ANGELA

   Memphis/West TN2 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks was good a bit pricey the $30 dollar birthday coupon didn't really help the bill due to the prices the overall experience was good
   

   Benihana - Memphis, TNResponded on March 12, 2025

   Thanks for the feedback, Angela! We're thrilled to hear that you enjoyed our food and drinks at Benihana - Memphis, TN. We understand your concerns about the pricing and we're always looking for ways to improve our guests' experiences. We appreciate your feedback and will certainly take it into consideration. We hope to see you again soon for another great dining experience.
   

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7. T

   Tammy VIP

   Nashville10 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Jose was wonderful. All food tender, nothing dry or crunchy. Very energetic and entertaining
   

   Benihana - Memphis, TNResponded on March 12, 2025

   Hello Tammy, We're thrilled to hear that you had a wonderful experience at Benihana - Memphis, TN! It's fantastic to know that you enjoyed our food and found our chef to be energetic and entertaining. We strive to provide the best dining experience for our guests and your kind words are a testament to our efforts. We can't wait to welcome you back for another enjoyable meal soon. Warm regards, The Management Team
   

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8. M

   Melany

   San Francisco6 reviews

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a very nice time. The young lady that served us in the bar was very attentive however, she was the only server in the bar. We took that into consideration and just enjoyed ourselves.
   

   Benihana - Memphis, TNResponded on March 10, 2025

   Hello Melany, Thank you for your review and for choosing to dine with us at Benihana - Memphis, TN. We're thrilled to hear that you had a nice time and appreciated our attentive service. We apologize for the lack of a server in the bar during your visit, we'll certainly look into this matter to ensure all our staff are properly trained and attentive. We hope to see you again soon for another enjoyable dining experience!
   

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9. B

   Bryan

   Minneapolis1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Took over an hour to get drinks and for our order to the taken. Food was over salted like crazy and low quality. Not worth the money at all.
   

   Benihana - Memphis, TNResponded on March 10, 2025

   Hi Bryan, We're really sorry to hear about your experience at Benihana - Memphis, TN. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations on this occasion. We take your feedback seriously and will use it as an opportunity to improve. We hope you'll give us another chance in the future to show you the quality and service we're known for. Best regards, Benihana - Memphis, TN Management Team
   

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10. OT

    OpenTable Diner VIP

    New York City1 review

    3.0

    Dined on March 2, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Food was good. Service slow but waiters were polite
    

    Benihana - Memphis, TNResponded on March 4, 2025

    Dear Guest! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food at Benihana - Memphis, TN. We're sorry to hear about the slower service you experienced, and we appreciate your understanding. We're committed to providing excellent service and we'll definitely work on improving our service speed. We hope to see you again soon. Best regards, The Management Team
    

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