Benihana - Memphis, TN

Review summary

1. j

   jasmine

   Memphis/West TN

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our experience tonight was amazing! We stopped coming here due to the terrible customer service and wait times in the past. Tonight we had Haylee as our waitress and she was so sweet and efficient. Haylee is the reason we will come back again!
   

   Benihana - Memphis, TNResponded 5 days ago

   Thanks for visiting us, Jasmine! We're thrilled to hear that your experience at Benihana - Memphis was amazing. We always aim to improve our service and we're glad to know that our team was able to provide efficient and friendly service this time. We appreciate your patience and look forward to your next visit. Best regards, The Management Team
   

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2. A

   Aaliyah

   Charleston

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was good, the service was okay, and overall I would say it’s overpriced. However, if you’re looking for somewhere to eat that’s a little more upscale, this is your place.
   

   Benihana - Memphis, TNResponded on November 11, 2024

   Hey, Aaliyah! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our food and found it to be good. We're sorry to hear that you found our service to be just okay and that you think our prices are a bit steep. We strive to provide an exceptional dining experience, and we're sorry if we fell short this time. We appreciate your comments and will certainly take them into consideration as we continuously strive to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future. Best regards, Benihana - Memphis, TN Management Team
   

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3. j

   juliya

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I brought my grandma for her birthday the food was good and service was ok but they didn’t sing her happy birthday like they usually would and skipped giving us our ice cream at the end, that was the main reason I chose to take her. I’ve been to a lot of different locations in different cities and this one was definitely the most underwhelming
   

   Benihana - Memphis, TNResponded on November 11, 2024

   Dear Juliya! Thanks for the review. We're sorry to hear that your experience at Benihana - Memphis didn't match your expectations. We strive to make every celebration special and we regret that we fell short this time. We're glad to hear that you enjoyed the food and we'll certainly work on improving the other aspects of your visit. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to have the chance to serve you better in the future.
   

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4. OT

   OpenTable Diner

   Memphis/West TN

   2 reviews

   5.0

   2 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We were there for my husband’s birthday. We had Chef C and he was amazing and the best chef!
   

   Benihana - Memphis, TNResponded on November 4, 2024

   Dear Guest! Thank you so much for choosing Benihana - Memphis for your husband's birthday! We're thrilled to hear that you had a great experience with our Chef C and that you found him to be amazing. We noticed that you rated the value a bit lower - we're always looking for ways to improve and your feedback is invaluable to us. We hope to see you again soon!
   

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5. C

   Chris

   Charlotte

   36 reviews

   5.0

   36 reviews

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Service and food were excellent! Arrived with party of 7 and was seated immediately. Server was quick and accommodated our requests and chef did a great job keeping us fed and entertained. I didn’t like the fact you now have to pay extra for fried rice given the stiff costs to eat in the first place.
   

   Benihana - Memphis, TNResponded on October 16, 2024

   Dear Chris! We're thrilled to hear that you and your party had an excellent experience at Benihana - Memphis! It's great to know that our team was able to accommodate your requests and that you had a great time dining with us. We understand your concern about the additional cost for our fried rice. Please know that we strive to provide the best quality food and service to all our guests and we're sorry to hear that the cost factor is a concern for you. We hope to see you again soon! Best Regards, The Management Team
   

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6. T

   Teresa

   Memphis/West TN

   20 reviews

   4.0

   20 reviews

   Dined on October 3, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 1

   Food was good. Portions were small. The cook and waitress were great and so nice. Had to ask for everything. They no longer give you the green tea. You have to ask for it. Also had to ask for the ice cream for the birthday boy.
   

   Benihana - Memphis, TNResponded on October 6, 2024

   Thanks for visiting us, Teresa! We're thrilled to hear that you enjoyed our food and found our staff to be great. We apologize for the inconvenience regarding the green tea and the birthday ice cream. We understand how this can be frustrating, but we'll definitely look into this matter. We appreciate your feedback and hope to see you again soon at Benihana - Memphis, TN!
   

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7. C

   Cindy

   Memphis/West TN

   5 reviews

   5.0

   5 reviews

   Dined on October 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great expert loved the cook. All 8 including 3 kids of us enjoyed a fun exciting experience and has yummy.
   

   Benihana - Memphis, TNResponded on October 6, 2024

   Hi Cindy! Thank you for your wonderful review! We're thrilled to hear that you and your family had a fun and exciting experience at Benihana - Memphis. We're especially pleased that you all enjoyed our expert service and yummy food. Your kind words truly mean a lot to us. We look forward to welcoming you back soon. See you at the next cook-off! Best regards, The Management Team
   

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8. B

   Brad

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined on September 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   It was good. Certainly a big downgrade from how it used to be. I don’t understand how they charge so much for a pretty basic meal. For a family of 5 and spending over $300 on one meal, I expect the atmosphere, service and experience to match. It did not. It used to feel authentic and it’s heading in the opposite direction.
   

   Benihana - Memphis, TNResponded on September 30, 2024

   Dear Brad! Thanks for the feedback. We're sorry to hear that your recent experience at Benihana - Memphis didn't live up to your expectations. We understand your concerns about our pricing and the overall atmosphere. We strive to provide a unique and authentic dining experience and we're sorry if we fell short this time. Your feedback is invaluable and we will definitely take it into consideration as we continually strive to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience. Best Regards, The Management Team
   

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9. A

   Amy

   Alabama

   5 reviews

   5.0

   5 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating 2 birthday’s tonight and Kayla M made us feel so special. Our chef was very personable as well. Wonderful experience!
   

   Benihana - Memphis, TNResponded on September 30, 2024

   Thanks for visiting us, Amy! We're thrilled to hear that you chose Benihana - Memphis for your special occasions. It's wonderful to know that our team made you feel special and that you enjoyed your experience. We strive to make every guest feel like VIP, and it's great to hear that we hit the mark for you. We look forward to welcoming you back for more memorable celebrations.
   

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10. O

    Omari

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined on September 27, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    It was my children's first time at Benihana and they enjoyed themselves thoroughly. There are a few parts of the cooking and dinner show that were not the same as they had been, but altogether a wonderful family experience.
    

    Benihana - Memphis, TNResponded on September 28, 2024

    Dear Omari! Thanks for the review! We're thrilled to hear that your children had a wonderful first time at Benihana and that they enjoyed their experience thoroughly. We apologize if there were some parts of the cooking and dinner show that weren't the same as you've experienced before. We're always working to improve and your feedback is valuable to us. We look forward to welcoming you and your family back for another fantastic experience!
    

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