Benihana - Memphis, TN

Review summary

1. E

   Erica

   Memphis/West TN

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Whole dining experience 10/10 food, service and chef will definitely be back soon
   

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2. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was apprehensive based on previously posted reviews, but I was extremely pleased to have a thoroughly enjoyable dining experience. I was greeted by the staff about 3 minutes after arriving 5 minutes late to my reservation. Was patiently allowed to wait about 15 more minutes for the rest of my party to arrive. We were seated almost as soon as they arrived. Excellent timing for eat course arrival/chef arrival and execution of food prep. Service was also exceptional. Food was AMAZING!!
   

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3. C

   Chad

   Memphis/West TN

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Was extremely disappointed in how far this Benihana location has degraded. Has been a very long time since I’ve visited this location, and I was extremely disappointed in the service and overall appearance of this establishment. Rest room was also filthy . Was chaotic to say the least.
   

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4. A

   Andrew

   Memphis/West TN

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   First problem was I had a reservation for 7 we got in early and we told to wait no biggie but 25 minutes later we finally got the to the table. After 30 more minutes of waiting at the table we were finally asked our drink order. This is ridiculous. It took over and hour to get a drink. I was here for a birthday party. Benihana's drop the ball. The server was terrible. She disappeared for 2o to 30 minutes every time we asked for something. Like I thought she just punched out and left. On the hibachi the chef showed zero showmanship. We came for an experience. We definitely got charged for a experience. Food cost alone for four people was $374. Total rip off. I will never come back to benihana again. The service was a joke hibachi chef was a joke and the manager had no clue what he was doing it won't be long till this location is closed down. NEVER COMING BACK. I'm extremely disappointed with the entire experience. This place is trash. I go out 10 times a month all over Memphis this by far was the worst place I've been in a long time. 3 hours for four people to eat and check out we came to celebrate a birthday and you completely ruined it. Over priced rip off with the worst service management and staff. What joke. Most businesses fail from within. This one will be next due to the staff.
   

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5. J

   Jeremy

   Memphis/West TN

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I took my daughter out for a father daughter date night, our reservation was at 6:30 we arrived at 6:20. I was impressed at first being seated right away but from there it went downhill, we had plans for after dinner afterwards. At 8:00 my wife was calling to see if we had left or getting ready to leave yet I told her we haven’t even seen the chef or eaten. The chef came out around 8:15 and I was asking for the check as we were eating. Needless to say I built my daughter up for this special night and I feel like I let her down. It’s not the Benihana I remember visiting the years in the past.
   

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6. E

   Elisabeth

   Memphis/West TN

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   Waited over 30 minutes past our reservation time and kept getting told we had to wait cause they had a bigger party for a reservation that was 15 minutes past our reservation time finally got seated after that party cancelled. So we were really unhappy about that. But after being finally seated our chef Jose’ was wonderful and our server did a lovely job as well. So bad start but due to front of house people but the chef and service after being seated was great.
   

   Benihana - Memphis, TNResponded 2 days ago

   Thanks for the review, Elisabeth. We're really sorry to hear about your experience at Benihana - Memphis, TN. It's unfortunate that you had to wait despite having a reservation and having a larger party at your table. We understand how frustrating that can be and we apologize for the inconvenience. However, we're glad to hear that you enjoyed the food and found our service wonderful. We appreciate your feedback and hope to have the chance to serve you again under better circumstances.
   

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7. M

   Michael

   Memphis/West TN

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Not so good for my first time! I was expecting better service for this type of dining!
   

   Benihana - Memphis, TNResponded 2 days ago

   Hey Michael, We're truly sorry to hear that your experience with us didn't meet your expectations. At Benihana - Memphis, TN, we strive to provide exceptional service and it seems we missed the mark during your first visit. We appreciate your feedback and will certainly take it into account as we continually work to improve our guests' experiences. We hope to have the opportunity to welcome you back for a better experience. Best, The Management Team
   

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8. K

   Krista

   Memphis/West TN

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   The chef and food were both very good. However, our server was very bad. This is a very expensive restaurant for such a bad server and we probably won’t be going back.
   

   Benihana - Memphis, TNResponded 6 days ago

   Thanks for the feedback, Krista. We're glad to hear you enjoyed the food and the chef at Benihana - Memphis, TN. However, it's disheartening to hear that your service was not up to par. We pride ourselves on providing excellent service and it's clear we missed the mark during your visit. We appreciate your honesty and will take it into consideration as we continue to strive for improvement. We hope you'll consider giving us another chance to provide the quality experience you deserve.
   

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9. M

   Monica

   Memphis/West TN

   1 review

   4.0

   1 review

   Dined on January 7, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We choose Benihana as a different alternative to the chic La-McDonald's for our 7-year-old grandson birthday. 😂 He really didn't know what to expect and when he saw the grill fire from the nearby table, he, his sister and younger cousins where so fascinated! Our waitress was absolutely amazing helping us make good decisions as far as satisfying the palate of little kids can sometimes be challenging. I was proud everyone was willing to try something new. Our chef was very friendly and personably. He entertained the young kids and kept them engaged. Overall, we have a happy 7-year-old who now has something new to talk about at school. I am really pleased with the overall experience.
   

   Benihana - Memphis, TNResponded on January 8, 2025

   Hello Monica, Thank you for choosing Benihana - Memphis, TN for your family's special occasion. We're delighted to hear that your grandson had a memorable birthday celebration. Your positive feedback on our staff's personality and their ability to engage the little ones is greatly appreciated. We're also glad that you found value in our menu. We're always striving to provide a unique and enjoyable dining experience for all our guests. We hope to see you and your family again soon! Best regards, Benihana - Memphis, TN Management Team
   

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10. J

    John

    Memphis/West TN

    2 reviews

    5.0

    2 reviews

    Dined on January 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had the best experience at Benihana for my daughter birthday. The teppanyaki chef Jose was amazing and made it a memorable experience for my family. I have been going to Benihana for over 20 years and this one was the best. Lauren also exemplified exceptional customer service.
    

    Benihana - Memphis, TNResponded on January 11, 2025

    Hey John, We're thrilled to hear that you and your family had a memorable experience celebrating your daughter's birthday at Benihana - Memphis, TN! It's fantastic to know that our team made your visit special. We always strive to provide the best service and it's heartwarming to hear when we've succeeded. Thank you for your continued patronage over the years and we look forward to making more memorable experiences for you and your family. Best Regards, The Management Team
    

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